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Recent guest reviews

Room is large and spacious, bed is soft and comfortable, bathroom is clean and roomy, service is meticulous and attentive, room view is spectacular.

This Pan Pacific in Melbourne has outstanding wifi, better than any other hotels/resorts we've been to. Cons were that service was slow... good customer service but slower service than any other hotels/resorts we've been to. It took over an hour for our bags to arrive to our room after checkin. Also, the linens and pillow covers on the bed had an enormous amount of lint from the previous wash. After asking they did change out the sheets and pillow covers; however on the 2nd day after room service they were again all full of lint.

close to the convention center, clean and comfortable rooms, very quiet, great view of the river!

close to downtown and tram. Great breakfast buffet. Restaurant with good food.

got there at 6 am. No room yet, but they let us use showers and the concierge arranged for a bus tour for the day to the great ocean road on short notice. Breakfasts were excellent, gym was fine, and proximity to convention center excellent. This is a very very good hotel, much better than the usual convention hotel. And, we could see the river from our room. No complaints. This is my second long stay at this hotel and I'll be back.

Room with great river view. Convenience to Yara river and Casino.

Started out on the wrong foot, they had the reservation for the wrong day. The entrance and reception was a construction site with very poor lighting. The room overlooked acres of warehouse roof that turned out to be the convention center. The restaurant was mediocre at best. If we hadn’t prepaid we would have moved out. Had good experience at PP in Vancouver, this will never come near it

We always love visiting Melbourne. It’s a great location. We were greeted with such friendly staff upon arriving. Breakfast is great, all kind of fresh juices, fantastic breads and delicious variety of eggs omelet. We will be back for sure. The dinning room are the nicest people we ever met. Thank you so much everyone. Happy Holidays

Awesome hotel!!! I highly recommend this hotel. Very clean and close to everything.

2 Convention Centre Place South Wharf VIC

Hotel highlights

  • Steps from Melbourne Convention and Exhibition Centre and Yarra Riverfront
  • Free in-room wired Internet
  • Onsite dining
  • 24-hour fitness center

Located in Melbourne Central Business District, Pan Pacific Melbourne is next to popular attractions like Melbourne Convention and Exhibition Centre and DFO South Wharf. This 396-room, 5-star hotel has a restaurant, a 24-hour fitness center, and a 24-hour business center. Centrally located in Melbourne, the hotel is connected to the convention center and also a short walk from Crown Casino and Entertainment Complex and SEA LIFE Melbourne.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

The 396 accommodations feature sitting areas. 55-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

At Pan Pacific Melbourne, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is available for AUD 24 per day (AUD 59 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-in.

Room options

Premier King Room with City View

1 King Bed | Sleeps 2

Family Queen Room

1 Queen Bed and 1 Twin Bed | Sleeps 3

Deluxe King Room

1 King Bed | Sleeps 2

Panoramic Suite (Club Access)

1 King Bed | Sleeps 2

Guest reviews for Pan Pacific Melbourne

Everyone (11) Couples (1)
4
Everyone

By on Mar 5, 2020

Review comment responded on Mar 10, 2020

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

5
Everyone

By on Nov 15, 2019

Review comment responded on Nov 21, 2019

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Business Business

Room is large and spacious, bed is soft and comfortable, bathroom is clean and roomy, service is meticulous and attentive, room view is spectacular.

By , from Louisville, KY on Jun 2, 2019

Review comment responded on Jun 3, 2019

Dear Bill, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

3
Partner Couples

This Pan Pacific in Melbourne has outstanding wifi, better than any other hotels/resorts we've been to. Cons were that service was slow... good customer service but slower service than any other hotels/resorts we've been to. It took over an hour for our bags to arrive to our room after checkin. Also, the linens and pillow covers on the bed had an enormous amount of lint from the previous wash. After asking they did change out the sheets and pillow covers; however on the 2nd day after room service they were again all full of lint.

By , from Anaheim, CA on May 10, 2019

Review comment responded on May 15, 2019

Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However, I have noted your comments that our service was slow, and the linens and pillow covers had an enormous amount of lint. We sincerely regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Front Office Manager and Executive Housekeeper are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

By on Mar 28, 2019

Review comment responded on Apr 2, 2019

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

By on Jan 1, 2019

Review comment responded on Jan 7, 2019

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

close to the convention center, clean and comfortable rooms, very quiet, great view of the river!

By on Aug 4, 2018

Review comment responded on Aug 6, 2018

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

close to downtown and tram. Great breakfast buffet. Restaurant with good food.

By , from TX on Jul 22, 2018

Review comment responded on Jul 23, 2018

Dear Chris, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to free tram stops, CBD, shopping and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

got there at 6 am. No room yet, but they let us use showers and the concierge arranged for a bus tour for the day to the great ocean road on short notice. Breakfasts were excellent, gym was fine, and proximity to convention center excellent. This is a very very good hotel, much better than the usual convention hotel. And, we could see the river from our room. No complaints. This is my second long stay at this hotel and I'll be back.

By , from USA on Apr 30, 2018

Review comment responded on May 4, 2018

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5

hotel with best yara river view.

Everyone

Room with great river view. Convenience to Yara river and Casino.

By on Feb 26, 2018

Review comment responded on Apr 6, 2018

Thank you very much for posting a review following your stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

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