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Recent guest reviews

Room is large and spacious, bed is soft and comfortable, bathroom is clean and roomy, service is meticulous and attentive, room view is spectacular.

This Pan Pacific in Melbourne has outstanding wifi, better than any other hotels/resorts we've been to. Cons were that service was slow... good customer service but slower service than any other hotels/resorts we've been to. It took over an hour for our bags to arrive to our room after checkin. Also, the linens and pillow covers on the bed had an enormous amount of lint from the previous wash. After asking they did change out the sheets and pillow covers; however on the 2nd day after room service they were again all full of lint.

close to the convention center, clean and comfortable rooms, very quiet, great view of the river!

close to downtown and tram. Great breakfast buffet. Restaurant with good food.

got there at 6 am. No room yet, but they let us use showers and the concierge arranged for a bus tour for the day to the great ocean road on short notice. Breakfasts were excellent, gym was fine, and proximity to convention center excellent. This is a very very good hotel, much better than the usual convention hotel. And, we could see the river from our room. No complaints. This is my second long stay at this hotel and I'll be back.

Room with great river view. Convenience to Yara river and Casino.

Started out on the wrong foot, they had the reservation for the wrong day. The entrance and reception was a construction site with very poor lighting. The room overlooked acres of warehouse roof that turned out to be the convention center. The restaurant was mediocre at best. If we hadn’t prepaid we would have moved out. Had good experience at PP in Vancouver, this will never come near it

We always love visiting Melbourne. It’s a great location. We were greeted with such friendly staff upon arriving. Breakfast is great, all kind of fresh juices, fantastic breads and delicious variety of eggs omelet. We will be back for sure. The dinning room are the nicest people we ever met. Thank you so much everyone. Happy Holidays

Awesome hotel!!! I highly recommend this hotel. Very clean and close to everything.

We arrived in Melbourne at 5:30 AM and were able to check into the hotel early for just a small extra fee. When we made our reservation, we paid extra to have the breakfast buffet every morning and it was well worth it! The buffet was outstanding! It included a wonderful variety of items from poached eggs to dim sum, gluten free pastries to pancakes and everything in between which will statisfy even the pickiest of eaters! Clean and spacious bathrooms with great toiletries. Comfortable beds and automated blackout shades.

Very good hotel. The staff were very helpful in rectifying issues. The facilities and amenities are certainly upscale. The only major issue is the requirement to purchase Wi-Fi time separately.

Great stay in just the right location. Within walking distance to shopping and only a tram ride away from rest of central Melbourne. Area was somewhat quiet in the evening even though hotel was right next to the convention center. A few restaurants/bars close to hotel in case you don't want to go far.

Great comfortable Hilton class hotel. We were in Melbourne for a 2 night break and choose the Hilton as we are honors members. Hotel Didn't disappoint.

Very good location along river. Easy access to restaurants and bars and free tram services. Good views from hotel.

Located right next to the Convention Center it was really convenient. The tapas restaurant in the hotel was excellent and reasonably priced compared to other upscale restaurants in the city. Walking distance to the downtown area and of course steps away from the Casino if that is where you wanted to go. Hotel staff was super friendly too which made my business trip even better.

Nice hotel in a good location for a traveller needing the convention center. For someone or a family looking for a better, more authentic Melbourne experience, I'd suggest staying close to the CBD.

Interesting decor, corals in the front entrance was a ey-catcher, and wonderful wood panelling different to other hotels. The lunch was rather uninteresting, something with an Australian theme more fitting. 500 m walk to closes food area pass 12am.

2 Convention Centre Place South Wharf VIC

Hotel highlights

  • Steps from Melbourne Convention and Exhibition Centre and DFO South Wharf
  • Free in-room wired Internet
  • Onsite dining
  • 24-hour fitness center

Located in Melbourne Central Business District, Pan Pacific Melbourne is next to popular attractions like Melbourne Convention and Exhibition Centre and DFO South Wharf. This 396-room, 5-star hotel has a restaurant, a 24-hour fitness center, and a 24-hour business center. It's connected to the convention center in central South Wharf and also close to SEA LIFE Melbourne and Marvel Stadium.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

An LCD TV comes with digital channels and pay movies, and guests can stay connected with free wired Internet. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a sitting area, a refrigerator, and a minibar.


Property features

Pan Pacific Melbourne features a 24-hour fitness center, free WiFi in public areas, and conference space. Parking is available for AUD 24 per day (AUD 59 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-in.

Room options

Premier King Room with City View

King 1 | Sleeps 2

Two Bedroom Bay View Suite

King 2 | King 1 | Sleeps 4

Deluxe King Room

King 1 | Sleeps 2

Panoramic Suite

King 1 | Sleeps 2

Guest reviews for Pan Pacific Melbourne

Everyone (13) Couples (3) Business (1) Family (1)
5
Business Business Travelers

Room is large and spacious, bed is soft and comfortable, bathroom is clean and roomy, service is meticulous and attentive, room view is spectacular.

By , from Louisville, KY on Jun 2, 2019

Review comment responded on Jun 3, 2019

Dear Bill, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

3
Partner Couples

This Pan Pacific in Melbourne has outstanding wifi, better than any other hotels/resorts we've been to. Cons were that service was slow... good customer service but slower service than any other hotels/resorts we've been to. It took over an hour for our bags to arrive to our room after checkin. Also, the linens and pillow covers on the bed had an enormous amount of lint from the previous wash. After asking they did change out the sheets and pillow covers; however on the 2nd day after room service they were again all full of lint.

By , from Anaheim, CA on May 10, 2019

Review comment responded on May 15, 2019

Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However, I have noted your comments that our service was slow, and the linens and pillow covers had an enormous amount of lint. We sincerely regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Front Office Manager and Executive Housekeeper are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

By on Mar 28, 2019

Review comment responded on Apr 2, 2019

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

By on Jan 1, 2019

Review comment responded on Jan 7, 2019

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

close to the convention center, clean and comfortable rooms, very quiet, great view of the river!

By on Aug 4, 2018

Review comment responded on Aug 6, 2018

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

close to downtown and tram. Great breakfast buffet. Restaurant with good food.

By , from TX on Jul 22, 2018

Review comment responded on Jul 23, 2018

Dear Chris, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to free tram stops, CBD, shopping and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5
Everyone

got there at 6 am. No room yet, but they let us use showers and the concierge arranged for a bus tour for the day to the great ocean road on short notice. Breakfasts were excellent, gym was fine, and proximity to convention center excellent. This is a very very good hotel, much better than the usual convention hotel. And, we could see the river from our room. No complaints. This is my second long stay at this hotel and I'll be back.

By , from USA on Apr 30, 2018

Review comment responded on May 4, 2018

Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5

hotel with best yara river view.

Everyone

Room with great river view. Convenience to Yara river and Casino.

By on Feb 26, 2018

Review comment responded on Apr 6, 2018

Thank you very much for posting a review following your stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

3

under construction

Everyone

Started out on the wrong foot, they had the reservation for the wrong day. The entrance and reception was a construction site with very poor lighting. The room overlooked acres of warehouse roof that turned out to be the convention center. The restaurant was mediocre at best. If we hadn’t prepaid we would have moved out. Had good experience at PP in Vancouver, this will never come near it

By , from boston ma on Feb 12, 2018

Review comment responded on Feb 26, 2018

Dear David, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. I have noted your comments on the wrong reservation, the hotel refurbishment and our restaurant. We sincerely regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Reservation Department, F&B Director and Executive Chef have addressed your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience our new products. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

5

melbourne, we love

Everyone

We always love visiting Melbourne. It’s a great location. We were greeted with such friendly staff upon arriving. Breakfast is great, all kind of fresh juices, fantastic breads and delicious variety of eggs omelet. We will be back for sure. The dinning room are the nicest people we ever met. Thank you so much everyone. Happy Holidays

By , from Walnut Creek, CA, USA on Dec 11, 2017

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