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Baymont Inn & Suites Marshalltown

2.0 out of 5.0

Recent guest reviews

We stayed for three nights. Each time I approached the front desk I could see the attendant on their phone. So I dialed "0" for help as the sign said thinking maybe someone else in back was supposed to help. Nope, the person I could see ended their personal cell phone call and helped me. Our room was never cleaned - 3 nights, I went to the front desk for new towels each time any one of the 4 of us took a shower. However, as we were collecting our things and making a few trips to the car with our packed bags, the cleaning crew parked right next to our door. The hairdryer fell off of the wall, the biscuits for breakfast were hard as a rock and the back door (right next to our room) slammed shut each time one of the 50+ construction workers left at 4am. Many of the construction workers laying in the halls on their phone late into the night. I wasn't charged the correct rate at first and my reservation wasn't yet put in the system when I arrived. Will just stay somewhere else on our next trip.

The front desk staff were friendly, but the room was abysmally filthy and unfunctional. The bathroom toilet was caked with up to 1/2"-thick dried excrement all around the rim; the refrigerator had no shelving inside it at all; the legs on the table (on which I had to work for three days) were so misshapen and wobbly that the slightest pressure on the table nearly caused it to collapse, along with my computer, printer and paperwork; the phone was the filthiest phone I have ever seen and it was unplugged when I arrived; the TV didn't work (it only got about 4 channels) and the front desk staff just shrugged and confirmed it didn't work [which I had told THEM]; and the room was musky and damp. I developed a terrible cough during/after the stay, which I believe is attributable to mold in the room. I couldn't change rooms or motels because I had meetings with many, many individuals over three days who already had this address as our meeting place. I contacted Wyndham, explained the situation and even attached my photos. I asked for a refund and about a week later they offered some points, which I declined. I certainly don't want points to stay at a Wyndham property again. I have travelled in small towns within a five-state area for over 35 years and stayed in many low-priced "ma & pa" hotels, and I've never experienced a room in this pathetic situation before.

Arrived late but they held my reservation. The room was clean on areival but other than getting the bed made during my week long stay no other cleaning was done. They never cleaned the coffee pot in the room, nor did they replace the soap or shampoo. On one day, I came home and it appeared someone had laid on the bed after they made it. They could not cancel my reservation when I had to leave two days early and told me that they did not have a room for when I needed to come baxk to town. When searching for another hotel I noticed that I could have booked my stay on line. The one redeeming element of my visit was two other guests who were older women at the hotel amd long time friends. We ran into each other frequently in the lobby and enjoyed some wonderful conversation. Zero available beverage machines. The night clerk did give me a large bottle of water from the back room though. The bed was very comfortable. They also NEVER picted up my used towels and wash clothes.

We had two preschoolers in our party, so when we made the reservation we requested 2 adjoining rooms to make it possible to put them down and still have parents available in next room. Two days before are reservations my husband called the motel to confirm we would have a connecting room. When we arrived they said they had no connecting rooms available. The rooms were clean, but the sink faucet leaked and both the sink and tub drains were very slow. This was topped off by the mouse swimming in the spa pool.

Chose this hotel to stay in because it was near the Iowa Speedway. The price was good. There was no problem checking in late after the race. The front desk clerk was very helpful. Breakfast was great-eggs, sausage, biscuits & gravy, waffles, muffins, cereal, bagels, yogurt, fruit and juice. The beds were comfortable, the bathrooms were clean and the hotel was quiet. Overall, a great place to stay.

bad storm A/C went out, they of course gave us another room but gave it across the hall and said dont repack just keep both rooms. The food was good, the pool was great and I can not say enough about the staff,I sure I have stayed at better places ,but.., I just can't remenber when, I will be staying there again to night!!!

We arrived at the hotel for a late check-in and had no troubles. Hotel/rooms are very clean and comfortable. We only spent about 9 or 10 hours here, but that's all we needed and we started our second day rested with full tummies. Continental breakfast is great and it was a good value for the price we paid. Very reasonable. It's nothing fancy, but it was perfect for what we needed and easy drive into our event in Des Moines. I would definitely stay here, again. My only minor let down was no water fountain (I used the faucet in the room - it was fine).

Arrived late in the evening, only to receive a virtual non-hello from the desk clerk, who seemed almost uninterested in my being a customer. The morning desk clerk was just slightly better. Entered the room and hit light switch. Dark. Staff had left lamps shut off. Just as bad, the bedside lights were both unplugged. Sink faucet wouldn't shut off completely. (Reported in the morning.) TV was very hard to operate. HBO schedule was there, but channel list showed no HBO. At breakfast, very few tables, and staff person didn't keep them clean. Oh, yes, the room had been nicely updated. But the experience was badly tarnished by all the missed details.

Room was Clean large had a mini fridge and microwave Bed was good loved the pillows. Pool and Hot tub were GREAT ! Would stay again Nice location right off the Hwy 30 Great breakfast in Am all the regular things plus eggs, meat nice seating area

This property was clean & convenient. The breakfast included in the price was awesome. However, there was no elevator to the 2nd floor so those who are handicapped were restricted to first floor access only. And there was a problem with management. I had arranged to pay for my sister's room for one night and when she checked in, offered to pay then. The manager said no - just do it when I check out. The day before I checked out though, he cancelled card key access to my room. The first time that was done, I had the key reinstated but the desk clerk didn't say there was a problem. Carrying in some items with my hands full, found out he did it again. This time, the clerk tells me he did that to force me to pay for the other room......even after he is the one who said to do it later. How rude. I would have rated the hotel higher but for this. Totally unprofessional - I was insulted. And, after making sure the desk agent promised to tell him I was not happy - I got zero response. ZERO.

115 Iowa Ave W Marshalltown IA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Marshalltown Community College, Baymont Inn & Suites Marshalltown is within a few miles (5 km) of Fisher Community Center Art Gallery. This 49-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free self parking. It's also near Marshalltown Family Aquatic Center and Big Treehouse.


Dining

Free continental breakfast is included with your stay.


Rooms

All 49 rooms provide coffee makers, free local calls, and ironing boards. TVs come with cable channels.


Property features

At Baymont Inn & Suites Marshalltown, guests have access to an indoor pool, a spa tub, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 3

Standard Room, 2 Queen Beds, Smoking

Queen 2 | Sleeps 5

Standard Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

64% of guests recommend this hotel

Total of 251 reviews