2/10 Terrible
Stefanie
Traveled with family and small children, Business traveler
Apr 1, 2025
Issues from the checking where we ended up eating the cost and not end up staying.
The gentleman checking me in was on speaker phone with someone else, while handling my personal and private information from id to cc, was continuously speaking with someone on the other line, not speaking English so no idea what was being said but regardless this was very unprofessional and posed for concern.
Received room card but the cleaners were cleaning the room so why give me a room that wasn't ready?
Since my room wasn't ready, my family and I waited in the lobby. We clearly were ready to swim which is why I booked the hotel so my little ones could relax a bit and swim. The other lady at the counter says we had to pay extra per person for the pool...in cash...I responded, "even as guests at the hotel?". She responded "Mmmmhunmmm" .
This is when we decided to drive the 5 hours back home as we were in town for a funeral and this experience just made us want to go back home.
Stefanie
Stayed 1 night in Mar 2025