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Best Western Regency Inn

2.5 out of 5.0

Recent guest reviews

Front desk staff (1) was the most pleasent part of the stay. The hotel is old and needs some work and really not worth what they charge per night

All roads closed to the hotel after the race, tried calling the front desk and could not get anyone on the phone then was charged 100+ dollars for not making it there. Hotel was supposed to be 25 minutes from the track but was over an hour and a half away with the road closures. Rude phone service as well.

Hotel is great, but pool needs an update. Great breakfast. Check-in staff was short with us, but other staff were friendly and kind.

The staff was very nice and professional. The complimentary breakfast was excellent.

Sounds like the place is under new management with many upgrades happening. That is great. Staff was friendly, beds are comfortable, clean room, all around nice!!! Enjoy!!!

Room was clean and comfortable and hotel recently updated. Breakfast is in restaurant, although it was plenty of food: eggs, bacon, potatoes coffee & juice, potatoes were gluey and bacon overdone, so could use some improvement there, but that is s minor complaint. It was clean, comfortable & a good value.

I will never use again. You charge too much and you chargered my card before I ever used it.

Large pool, good breakfast in morning, friendly staff.

The front desk clerk was a little frazzled but the overall stay was very good. The cleaning staff was very friendly. Beds were comfortable and the room was very nice. The breakfast was excellent.

Good hotel if your staying for the weekend. Good value, clean room, nice staff. I

No problems with the reservation, good breakfast selection.

Was here for the inaugural Nationwide NASCAR race in Newton. Everything was great. An added bonus would have been a shuttle to the track. Otherwise I enjoyed our stay. Even our "picky" freinds gave this hotel a thumbs up.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Executive Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Guest reviews for Best Western Regency Inn

Everyone (4) Couples (4) Business (1) Family (2) Friends (1)
3

old hotel needs updating

Everyone

Front desk staff (1) was the most pleasent part of the stay. The hotel is old and needs some work and really not worth what they charge per night

By , from Omaha, Ne on Sep 4, 2017

1

awful experience trying to cancel

Everyone

All roads closed to the hotel after the race, tried calling the front desk and could not get anyone on the phone then was charged 100+ dollars for not making it there. Hotel was supposed to be 25 minutes from the track but was over an hour and a half away with the road closures. Rude phone service as well.

By on Jul 5, 2017

4
Everyone

Hotel is great, but pool needs an update. Great breakfast. Check-in staff was short with us, but other staff were friendly and kind.

By on Dec 21, 2016

5

a nice place to stay.

Everyone

The staff was very nice and professional. The complimentary breakfast was excellent.

By , from Iowa on Oct 24, 2016

4

good choice!

GetawayWithFriends

Sounds like the place is under new management with many upgrades happening. That is great. Staff was friendly, beds are comfortable, clean room, all around nice!!! Enjoy!!!

By on Nov 16, 2015

4

overnight stay

Couples

Room was clean and comfortable and hotel recently updated. Breakfast is in restaurant, although it was plenty of food: eggs, bacon, potatoes coffee & juice, potatoes were gluey and bacon overdone, so could use some improvement there, but that is s minor complaint. It was clean, comfortable & a good value.

By on Sep 29, 2015

4

bestwertern

BusinessTravelers

I will never use again. You charge too much and you chargered my card before I ever used it.

By on Aug 4, 2015

3

great value in marshalltown

Families

Large pool, good breakfast in morning, friendly staff.

By on Aug 4, 2014

5

quick trip

Families

The front desk clerk was a little frazzled but the overall stay was very good. The cleaning staff was very friendly. Beds were comfortable and the room was very nice. The breakfast was excellent.

By on Jul 20, 2014

3

good hotel for the price

Couples

Good hotel if your staying for the weekend. Good value, clean room, nice staff. I

By on Jul 16, 2014