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Stayed in junior suites..and it was superb.. room is incomparable.. service is top notch!!! What i super like.. -super top quality bed, mattresses and pillow -cleanliness -centralize ac is super quite -butler service is efficient -check in was amazing -bathroom is one of a kind -bathroom amenities superb Overall the design of the room is well planned and tested for comfort and reliability. 9th floor pool is amazing.. and the pool bar is efficient. Room Service is like your dinning out.. food quality and taste is super good. Price is worth it. What could be improved? My personal Opinion! -bath towel provided is too big for me😁 -spectrum service could be improved further.. (when we had our bf, all staffs are extremely busy.service is inconsistent. Some staffs are super friendly and accommodating, some are not, some staffs is wearing soiled uniform. Spectrums ushers service could be improved more.. Overall on the raffles side, service is consistent.. everybody is friendly, accommodating and willing to help and exceed guest expectations.. personal thanks to jasper, tyra and regina for extending your top notch service to us.. see you next time..
Had a lovely, if short, stay at Raffles. The check in start set the perfect tone, and the friendly service continued throughout. The rooms was big and comfortable, and the a la carte breakfast menu delivered the perfect eggs Benedict! Had a good massage and facial at the spa, and loved the proximity to the local mall
I have stayed in a number of hotels in Manila and have to say that Raffles is now my favourite. The front office staff are really welcoming and provide high level customer service that you expect from a luxury hotel. Our butler was professional and friendly. The rooms are large and lovely. The bed is one of the most comfortable I have stayed in. Will definitely be coming back.
If you are thinking of booking a room in Raffles Makati - Just Do It! Don't even hesitate because you will regret not making it your first choice. Staying here is worth your money and I have stayed in luxury hotels before but Raffles Makati is the one that I will consider a real 5 or more stars. The staff are well-trained, very positive, non-judgmental and very professional. The rooms are big and spacious, with a receiving area complete with dinner table and some sofas. It's like your home. I was very impressed with the room, the beautiful comfortable bed and pillows. Everything is made perfectly for your convenience. It is very clean and it was always nice to come back to the room in the evening where your bedroom is ready for your peaceful sleep. The details are divine. Now that I am here in Europe, I am still pondering of my fantastic experience. Our butler JM is great, he does everything with a smile a & a positive attitude. He even prepared a bubble bath for me and my daughter and helped packed my bags (best experiences). Angelica in the reception was very efficient and helpful. She did everything with grace. Ricky, Ciedy and Mary Anne of the Writer's Bar made sure that my daughter and I are well-taken cared of. They went beyond to make sure that we were both happy and comfortable in that lovely space where we usually have our aftternoon tea and my cocktails. Edmar of the Spectrum Restaurant was very service oriented and made sure that breakfast was always a good experience. The food was fantastic and the manager checked if everything was good. The staff overall were really great! Don't miss a massage in the Willow Stream Spa - Cherie is the best, she was probably one of the best masseuse in the world. She took pride in her craft. Thanks to Kuya Lito for driving us safely to the airport. I will definitely be back here, it will be my home in Manila. I cannot recommend Raffles Makati highly enough. When I think of holidays - I think of Raffles Makati next to Maldives. Thank you Everybody and see you soon!
The multi-award-winning, all-suite, luxury Raffles Makati sets the industry standard for hospitality in terms of hard and soft product delivery. In terms of the hard product, I was impressed by the property's suites, enriched with and made more elegant by the use of dark wood floorings and beige marbled bathrooms -- spacious and functional. Their amenities are bespoke and well-curated. The hotel's general vibe, long bar, and interior architecture of the suites, patterned after the iconic Raffles Hotel in Singapore, evokes a spirit of understated elegance. In terms of soft product delivery, the staff are to be commended -- from the front desk team to the butlers (yes, you will have butler service at your disposal during your stay) -- all of whom are welcoming, courteous, attentive and aiming to please without fawning. The French brasserie upstairs, Mireio, with its Provencal-inspired offerings is a must-visit for breakfast, lunch or dinner. In all, Raffles Makati epitomizes luxury at its finest. I'm a repeat guest here and whenever I'm in the area, I always come back here in a heartbeat. For me, the oft-used idiom "home away from home" always rings true, every time I stay at the Raffles Makati.
I have not been active with TripAdvisor lately. However, my hotel experience at Raffles Makati begs to be shared. As soon as my husband and I arrived at the hotel front door we were greeted with ample staff eager to assist us with our luggage. The front door staff loaded up our luggage on a trolley that concealed its contents by way of a black velvet covering and discreetly wheeled it inside the hotel lobby. We were escorted to a huge desk for checking in (no hanging over the usual hotel check-in counter). The checking-in process was relaxed but efficient and we were introduced to the floor butler Kent. Kent escorted us to our room—located on one of the two Raffles floors accessed specially via security card. The hall leading to our room was immaculate, perfumed with an enchanting but understated scent. The Room 1113 was on a scale I had never experienced at a hotel. While the three-room layout of this junior suite was palatial, everything about it was subdued and relaxing. The pastel-colored walls were extremely soothing. A seating area study with dining table and TV area was divided from the main bedroom by a series of open wooden shutters for privacy. The bed was enormous with the view of Makati gleamed thru the floor to ceiling 20-foot-high window. The bathroom was very luxe with separate room for toilet next to a shower stall with a full-size tub in the center end with an enormous picture window overlooking Makati skyscrapers. The staff of Raffles felt handpicked for their jobs. Special mention to Kent and Simon of the Butler and Concierge staff; Christina at the front; Mabry of the breakfast. Also, to Mark who helped getting us a nurse, and the garden pool staff who I pestered to get cutting of the Plumera plant that I brought home to the USA. Experiencing the exquisite hotel service that Raffles has to offer was a once-in-a-lifetime pleasure. But I really got the sense Raffles does this every day. It sets the bar so high now that I do wonder if it will ruin every hotel stay from now on.
one of the best hotelexperiences ever. fantastic concierge and driver service as we arrived late by plane and had some arrangements for the evening they managed everything from babysitter to transportation to fit our plans. wonderful suite with excellent butlerteam. thank you all!
The Raffles Residence in Makati is incredibly amazing. The rooms have all of the facilities that you would ever need when you’re travelling away from your home. The hotel itself is very well located and is conveniently across the road from Greenbelt. The selection at the breakfast restaurant is incredible and best of all, the service is very impressive. Thank you for an enjoyable experience.
Location was perfect. I few steps away from Landmark, Greenbelt and our fave, Balikbayan Crafts! The hotel accommodations and services were above and beyond. Compliments to a few of the awesome staff, particularly Kathrine, Jessa, Ricky, Lyka, Spectrum, Security, Bell/Door Greeters, Concierge/Front Desk and Lobby/Lounge Managers. They greeted us with warmth and kindness; had some great conversations and all were so lovely to our family of 10;)
Beautiful rooftop bar. Hard to find so go through the Fairmont lobby and ask. It’s on the 9th floor. They don’t accept casual dress as I arrived I. Flip flops but America’s get awAy wirh most things I find
Located in San Lorenzo, Raffles Makati is adjacent to Ayala Center and within a 10-minute walk of other popular attractions like Greenbelt Shopping Mall. This 32-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Spectrum, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 32 air-conditioned accommodations feature sitting areas. Guests can expect 40-cm plasma TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Coffee makers, free newspapers, and free local calls are also standard.
At Raffles Makati, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (PHP 50 per day)—also useful is an airport shuttle (available 24 hours) for PHP 3300 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a fitness center, a steam room, and free WiFi in public areas.