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Recent guest reviews

The breakfast was way over priced for what you get.

all very good: security checkpoints, luggage assistance, cleaners of the room, and checkout

Hotel was clean, room was clean, sinks wouldn’t drain, breakfast and dinner was not good nor was the coffee. The beds were very uncomfortable and pillows were either hard as rocks or flat. My first check in they saw I was an IHC member then when I checked in this time they acted like they couldn’t look it up, so I’m pretty sure I didn’t get credit for it. The menu in the restaurant is oddly different that the room service. In the restaurant you can order Vietnamese spring rolls and they are fried, if you order those in room service they are fresh rice paper and not fried. Order the Manila lumpia in the restaurant it’s fresh... room service it’s fried. They need better consistency.

Very clean an wonderful staff. Breakfast buffet was great!

Accommodated my request for shower access bathroom

Clean convenient friendly staff. Staff go above and beyond to make stay comfortable. Lighting was a little tricky.

Nice hotel connect to the mall Friendly staff

Out of all the hotels I have stayed at in my life: This Holiday Inn was by far the most pleasant and memorable experience I have ever had. The personnel was OUTSTANDING, and the guest service could not have been better. I would reccomend this hotel to anybody; even if they were not going to the Philipines, I would encourage them to go just for the great customer service. I cant say enough about the staff: Arnold, Joselyn, Demetrius, Khen, Tracy, Gen, Ulysses, and the rest of the staff. I will certainly be back. A perfect 10 for everybody!

I've stayed at this hotel more than 5 times and have never been disappointed. Service throughout, from the staff who greet guests at the entrance to the front desk, security, guest service and rooms staff -- all very courteous and pleasant. Kudos to Holiday Inn's management for outstanding staff training and supervision.

I met several great people in this hotel. I felt welcomed and loved. The breakfast buffet was the best thus far. And Ray Antin was so attentive to me that I fell in love with him already!

I could not find the most appropriate word but i will be coming back...

Read the reviews and they were accurate. Buffet breakfast was great. Massage and facial were good too. Location was excellent!

Location is great. I plan to return to this hotel.

everybody's helpful and prioritized their customers.

This was my first international trip, and going overseas like this was a little concerning. I had read reviews of many hotels in and around the airport, which is where i wanted to be, and deciding on the Holiday Inn in Makati was the perfect choice. I stayed in the Executive Club room which was located near the top floor. Amenities, service, cleanliness, were all fantastic. The price was a little more then I wanted to pay, however I am glad that I decided to go the extra. Location of the hotel is good for visiting MOA, also there is a mall attached to the property with many dining facilities, although the restaurants inside the hotel are good also, in fact the buffet served for breakfast is extensive, sure to please anyone. The pool which is located on the rooftop was clean and inviting, also staffed with lifeguards and rooftop bar service. All in all I would highly recommend the Holliday Inn Makati to any one planning to stay in manila for either business or pleasure. I travelled alone but I seen many families here at the hotel and all seemed to be enjoying their stay. My trip was for pleasure and I will be sure to stay here again next time I visit.

The hotel location is very good, in the luxury neighbourhood of Manila. There is a shopping mall which has a direct passing door from hotel. The staff was very friendly. The room was spacious and clean. We had only trouble with internet. Because free connection was very bad. The hotel internet system directs you to buy paid internet which is faster. 700 Pesos per day is not affordable for a tourist.

Nice place close to amenities. Conveinience of attached to shopping etc. A great place for business or pleasure.

The rooms are a bit better than OK. The staff are very nice. What drove me crazy is having to wait 5 minutes at least for an elevator every single day. Also, the buffet breakfast is good. I just wish they knew how to make waffles. Waffles are supposed to be crispy not taste like pieces of cake!

Its my second stay there and its as good as the first one. Right at the center of Makati, 5 min walk to Greenbelt and near the entrance to a huge shopping mall. There is a lot of construction nearby but no disturbance at all. Also reasonably priced and almost always fully booked, make reservations in advance and enjoy your stay in Phillis.

Glorietta Mall, Palm Drive Makati Manila

Hotel highlights

  • Walking distance to Glorietta Mall and Ayala Center
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in San Lorenzo, Holiday Inn & Suites Makati, an IHG Hotel is a short distance from popular attractions such as Ayala Center and Fort Bonifacio. This 348-room, 4.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's in central Makati and also close to Resorts World Manila and SM Mall of Asia.


Dining

This hotel serves as home to a rooftop bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Continental breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 348 rooms provide iPod docks, refrigerators, and electric kettles. 40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and phones are also available. Housekeeping is available once per stay.


Property features

At Holiday Inn & Suites Makati, an IHG Hotel, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for PHP 1500.00 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a business center, and a terrace.

Room options

Premier Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 2

Deluxe Room, Non Smoking

1 Double Bed | 1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn & Suites Makati, an IHG Hotel

Everyone (12) Couples (3) Business (2) Family (5) Other (4)
5
Everyone

By on Nov 19, 2019

Review comment responded on Nov 20, 2019

Dear Anonymous, Thank you for staying at Holiday Inn & Suites Makati. We appreciate your review. Sincerely, Your Team at Holiday Inn & Suites Makati

4
Friends Family

The breakfast was way over priced for what you get.

By on Mar 28, 2019

Review comment responded on Mar 29, 2019

Dear Anonymous, Thank you for your review and feedback. We apologize that our breakfast pricing did not meet your expectations.

5
Everyone

all very good: security checkpoints, luggage assistance, cleaners of the room, and checkout

By on Feb 4, 2019

Review comment responded on Feb 5, 2019

Dear Anonymous, Thank you for choosing Holiday Inn & Suites Makati! We appreciate your review and feedback.

3
Everyone

Hotel was clean, room was clean, sinks wouldn’t drain, breakfast and dinner was not good nor was the coffee. The beds were very uncomfortable and pillows were either hard as rocks or flat. My first check in they saw I was an IHC member then when I checked in this time they acted like they couldn’t look it up, so I’m pretty sure I didn’t get credit for it. The menu in the restaurant is oddly different that the room service. In the restaurant you can order Vietnamese spring rolls and they are fried, if you order those in room service they are fresh rice paper and not fried. Order the Manila lumpia in the restaurant it’s fresh... room service it’s fried. They need better consistency.

By on Dec 4, 2018

Review comment responded on Dec 10, 2018

Dear Anonymous, We apologize that our facilities and food service did not meet your expectations. Thank you for sharing your feedback with us. Rest assured that we will look into this.

5
Everyone

Very clean an wonderful staff. Breakfast buffet was great!

By on Nov 28, 2018

Review comment responded on Nov 29, 2018

Dear Anonymous, Thank you for choosing Holiday Inn & Suites Makati and for your review. We truly appreciate your feedback on our facilities, service and breakfast buffet.

5
Everyone

Accommodated my request for shower access bathroom

By , from Lafayette on Oct 17, 2018

Review comment responded on Oct 18, 2018

Dear Mary, Thank you for choosing Holiday Inn & Suites Makati and for your review. We appreciate it!

5
Everyone

Clean convenient friendly staff. Staff go above and beyond to make stay comfortable. Lighting was a little tricky.

By , from California on Sep 26, 2018

Review comment responded on Sep 27, 2018

Dear Tim, Thank you for choosing Holiday Inn & Suites Makati and for sharing your feedback! We truly appreciate your review on our service, facilities and cleanliness.

5

nice hotel connect to the mall

Everyone

Nice hotel connect to the mall Friendly staff

By on Aug 24, 2017

Review comment responded on Sep 5, 2017

Dear guest, Thank you for taking the time to share your comments on Orbitz. We hope to have an opportunity to welcome you back in the near future.

5

superb customer service:

Everyone

Out of all the hotels I have stayed at in my life: This Holiday Inn was by far the most pleasant and memorable experience I have ever had. The personnel was OUTSTANDING, and the guest service could not have been better. I would reccomend this hotel to anybody; even if they were not going to the Philipines, I would encourage them to go just for the great customer service. I cant say enough about the staff: Arnold, Joselyn, Demetrius, Khen, Tracy, Gen, Ulysses, and the rest of the staff. I will certainly be back. A perfect 10 for everybody!

By , from MAKATI HOLIDAY INN on Jul 7, 2017

Review comment responded on Aug 9, 2017

Thank you so much for the wonderful commendation, Scott. It feels rewarding for all of us to learn that we were able to achieve our goal of providing you with a fantastic stay.

4

excellent location, great service!

Everyone

I've stayed at this hotel more than 5 times and have never been disappointed. Service throughout, from the staff who greet guests at the entrance to the front desk, security, guest service and rooms staff -- all very courteous and pleasant. Kudos to Holiday Inn's management for outstanding staff training and supervision.

By , from Dumaguete on Apr 6, 2017

Holiday Inn & Suites Makati, an IHG Hotel

Glorietta Mall, Palm Drive, Makati, Manila 1224
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