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Citizen Hotel

3.0 star property
Hotel with a restaurant, steps from Makati Museum

Choose dates to view prices

Photo gallery for Citizen Hotel

Hallway
Hallway
Rooftop terrace
Property entrance
Barkada Room | Free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

View in a map
968 Dr Jose P. Rizal Ave, Makati, NCR, 1210
  • Place, Power Plant Mall
    ‪5 min walk‬
  • Place, Circuit Makati
    ‪18 min walk‬
  • Place, Ayala Center
    ‪3 min drive‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior Queen

Superior Queen | Free WiFi, bed sheets

Superior Queen

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen

Deluxe Queen | Free WiFi, bed sheets

Deluxe Queen

  • 161 sq ft
  • 20 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Barkada Room

Barkada Room | Free WiFi, bed sheets

Barkada Room

  • 323 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin

Deluxe Twin | Free WiFi, bed sheets

Deluxe Twin

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Makati

Located in Makati Downtown, Citizen Hotel is adjacent to Makati Museum and within a mile (2 km) of other popular sights like Circuit Makati. This 32-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Makati Museum - 1 min walk - 0.0 miles
  • Power Plant Mall - 5 min walk - 0.3 miles
  • Circuit Makati - 18 min walk - 1.0 mile
  • Ayala Center - 3 min drive - 1.4 miles
  • Glorietta Mall - 3 min drive - 1.6 miles

Getting around

  • Boni Avenue Station - 2 min drive
  • Gil Puyat Station - 4 min drive
  • Ninoy Aquino Intl. Airport (MNL) - 30 min drive

Restaurants

  • ‪Ha Noi Pho - ‬3 min walk
  • ‪Kanto Freestyle Breakfast - ‬4 min walk
  • ‪Kása Palma - ‬4 min walk
  • ‪Friends & Neighbors - ‬4 min walk
  • ‪Burger Machine - ‬4 min walk

About this property

Citizen Hotel

Hotel with a restaurant, steps from Makati Museum
Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage.
Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer free toiletries, bidets, and slippers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PHP 500
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PHP 1000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: PHP 500 (subject to availability)
  • Late check-out fee: PHP 1000 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Citizen Hotel
Citizen Hotel Makati
Hotel Citizen Hotel Makati
Makati Citizen Hotel Hotel
Citizen Makati
Citizen
Citizen Hotel Hotel
Citizen Hotel Makati
Citizen Hotel Hotel Makati

Frequently asked questions

What can I see around Citizen Hotel?

This hotel is situated in Makati Downtown within a 10-minute walk of Makati Museum and Power Plant Mall. You'll also find Greenbelt Shopping Mall and SM Megamall within a short drive.

Is there parking available at Citizen Hotel?

No, there isn't parking at this hotel.

Does Citizen Hotel feature a casino on the premises?

No, Citizen Hotel doesn't have a casino.

Is there an indoor pool at Citizen Hotel?

No, there is no indoor pool at this hotel.

Is Citizen Hotel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a bar and a restaurant.

Does Citizen Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Citizen Hotel feature a restaurant that includes a breakfast menu?

No, Citizen Hotel doesn't have a restaurant that serves breakfast.

Does Citizen Hotel allow pets to stay free of charge?

No, pets aren't allowed at Citizen Hotel.

Are there connecting rooms at Citizen Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Citizen Hotel?

The closest major airport to Citizen Hotel is Ninoy Aquino Intl. Airport (MNL), which is 6.6 mi away (30 minutes by car).

Can I book a room with a balcony at Citizen Hotel?

No, there aren't any guestrooms with balconies at Citizen Hotel.

Citizen Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 27 reviews
Rating 8 - Good. 10 out of 27 reviews
Rating 6 - Okay. 5 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel

Traveled with family
Disliked: Property conditions & facilities
There’s cockroaches and rooms are not maintained floor loose tiles.
Stayed 11 nights in May 2025

4/10 Poor

percival

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No daily home service and no fridged or hot water for coffee you need to ask the front desk for that first
Stayed 4 nights in Jan 2025

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities

Lufet

Awesome
Stayed 1 night in Jun 2024

6/10 Okay

Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thi.ng I like about this property is so quite They don't have a microwave or electric kettle . They don't have even a complimentary coffee or tea
Stayed 2 nights in Jan 2024

6/10 Okay

luis

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
I like coz its spacious anyway. But there's no table in the room. No telephone. I dont like the front area.
Stayed 3 nights in Feb 2020

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort

For the price it’s ok

The street side of the hotel is noisy so ask for a room at the back, clean efficient
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The biggest concern is that my room was infested with bed bugs. I didn’t realize it at first because all I saw were ants in the bed and all over the room. I believed I was being bitten by the ants, but on observation, I see that the bites fit the pattern for bed bugs. I do not recommend staying here for this reason alone. I suspect the ants where there to dine on the bedbugs However, there are other oddities with this room. There is no desk; no table, and no chair in the room. I’ve never stayed in a hotel anywhere in the world that was missing these very basic amenities Additionally, the hotel advertised that the room contained a safe. It did not.
Stayed 8 nights in Jan 2020

6/10 Okay

Jasmin

Traveled with family
Noisy room. Need an earplug to be able to sleep. I got a room with out a window on the first day. I. Ask for change of room, got it the following day. They dont automatically clean the rooms not unless the guest hang the
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except the check in time for international travelers, i would suggest having room ready for people that travel 20+ hours ,so they don't have to wait hours to check in... your staff is the best i ever encountered...i give all the staff a10 for for there professionalism with everything from a to z...... how ever i was disappointed that a tip i was offering was refused. ..i will stay at this hotel again, but only if i am able to tip the staff. ...the staff made my trip to the Philippines and the citizen hotel the best experience ever. .
Stayed 24 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the hotel was always kept clean when I needed house keeping for new towels. I was comfortable there for what I paid for
Stayed 5 nights in Dec 2019

8/10 Good

Darin

Stayed 3 nights in Nov 2019

10/10 Excellent

Scott, Anderson, IN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating this hotel. The room was in excellent condition. The staff was super friendly and very helpful. The restobar attached had a very pleasing atmosphere as well. The staff in the restobar was just as pleasant as the hotel staff. I enjoyed my stay here immensely.
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

Worst stay ever! Ruined our family staycation!!

This hotel facilities ruined our family staycation! Upon viewing some of the reviews, i blv that the hotel was good because of its good rate. Before checking in, I called the hotel to reserve us a parking as we are bringing our vehicle with us. According to the receptionist, they have alotted parking at the basemate, surprisingly when we arrived around 10pm bec of the heavy traffic from the airport we took about 2 hrs going there! Well, to continue my story, upon arriving, they saw us that our vehicle is a van and told me that they hve no parking for such huge vehicle, they ask me if i can wait until the 3 other cars parked infront were home then we can park. So since the management didnot given me my refund. We choose to stay. I keep on asking them if the parking was available and yes? Fortunately, it became available by 145am the next day. My husbnad choose to stay at the vehicle bec the place looks not safe at all. That was 145am, but before that, i noticed that the ac is leaking, and its very dangerous for a pregnant like me if i got slip on the floor, so i ask if they can fix it. They arrives and maintenance advises to transfer into another room. After an hr of our transfer to another room, i noticed that the ac is bot properly functioning and my son was asking why is so hot! Dammmned!!!! I am very frustrated! Imagine! At 3 am we dont have good sleep bec of their poor! Very poor facilities!! Plus point here are only the staffs. Nothing more nothing less!Think b4 u book
Stayed 1 night in Oct 2019

8/10 Good

Curves, Caloocan

Liked: Cleanliness, staff & service, amenities
The interiors were pleasing and well executed, light fixtures looked amazing, and I’m obsessed with the murals. However, the room didn’t have an actual window other than the one facing a tiny courtyard. A few mirrors would have been helpful. Furniture in common spaces were design-y, trendy and cool however the furniture in the room was a bit lacking. A desk or a coffee table and a chair should do it given the size of the room. Loved that there is a bidet, steady internet connection, and Netflix and Youtube on the tv. Staff was great and helpful.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and the price is just right. Thanks
Stayed 1 night in Sep 2019

8/10 Good

Mckey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and very poor conditions. Terrible service as well. Will never stay in this hotel again!
Stayed 5 nights in Aug 2019

8/10 Good

She

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's clean but the aircon was under your bed and kinda hot. The bed was not okay.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and easy to approach! Thumbs up!
Stayed 1 night in Aug 2019

8/10 Good

Paul Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The aircon was noisy
Stayed 1 night in Jul 2019

10/10 Excellent

dangie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

new hotel friendly staff and clean

The hotel staff were wonderful, especially the manager who made me feel welcomed and taken care of. Stayed there for a night while in town to watch the lany concert. Hotel is very new and Staff is very friendly and they would try their best to help you. Rooms are very clean and definitely very comfortable.The design is very modern in style,I would highly recommend this Hotel.
Stayed 1 night in Jul 2019