at check in, the parking situation was misrepresented. A scooter was left on the sidewalk near the entrance, for about 15 hours, blocking the way for guests, until I moved it. The front desk did not know how to sell me a yogurt. I called in advance to book a reservation. The person I got on the phone was pathetic, and eventually hung up on me. So I ended up using Expedia.
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Nice place. Convenient location.
Close to a lot of restaurants/entertainment. I wasn’t told what time breakfast was receptionist not very friendly.
Clean and quiet property. Pool and gym were very clean and well maintained.
Appreciated the staff. Hotel was in good condition.
The hotel was very nice. Would have been nice if room service had been available. Need better restaurant space or signage; clear place for breakfast. Restaurant didn’t open until 7am which was another problem. For early risers that have obligation to be had to find alternative for breakfast.
Easy walking distance to the SNHU arena! Parking was easy and the staff were amazingly helpful and friendly. Checkin was easy and room were clean and quiet.
Great stay! Comfortable beds, nice room, everything was clean and so convenient to everything on Elm St.
Our room was on par with any 5 star hotel I have ever stayed at and the staff were extremely friendly and curious!
Thanks all good except there was some loud engine noise around the property at 0400 AM
Room was not serviced daily, didn't automatically replenish towels or coffee supplies. Had gypsy extra for WiFi
Everything was awesome!!
Property was clean, not much for amenities. When asking about pool reservations or late checkout, answers varied by who you spoke with. Friend was able to get late checkout not problem, I was told it would be a $75 charge to stay late, another friend was $40 to stay late. I am fine with paying but answers should be the same for all customers no matter who you speak with at the front desk .
Located in Downtown Manchester, DoubleTree by Hilton Manchester Downtown is adjacent to Center of New Hampshire Expo Center and within a 5-minute walk of City Hall Plaza. This 248-room, 4-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a conference center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
Guests can expect WiFi and 55-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.
At DoubleTree by Hilton Manchester Downtown, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 14 per day. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a conference center, a business center, and a computer station.
at check in, the parking situation was misrepresented. A scooter was left on the sidewalk near the entrance, for about 15 hours, blocking the way for guests, until I moved it. The front desk did not know how to sell me a yogurt. I called in advance to book a reservation. The person I got on the phone was pathetic, and eventually hung up on me. So I ended up using Expedia.
We regret that your stay wasn’t reflective of a typical with us, Tim, and we sincerely apologize for your frustration. Our team will discuss your comments to ensure that we are clearly and accurately communicating our parking policies during check-in and to ensure all areas of our properly are kept easily accessible for guests. We will also use your feedback as a training opportunity for our front desk staff to ensure better service in the future. Thank you for your review, and we hope for another chance to welcome you.
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We’re proud to have earned five stars on your recent visit, thank you, Neftaly! It would be a pleasure to welcome you back.
We appreciate knowing that your visit was excellent, Charles! It would be our honor to welcome you back again!
Thank you for the five-star rating, Anthony! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
Nice place. Convenient location.
Thank you for rating your stay five stars, Christopher! We're happy that we could offer a great location for you and we hope you will think of us again the next time you plan a visit to Manchester. Until then!
Close to a lot of restaurants/entertainment. I wasn’t told what time breakfast was receptionist not very friendly.
Thank you for your review, Alejandra! While we're happy our location was perfect for your visit to the area, we regret to learn that your interactions with a member of our front desk team were not equally positive. We will be discussing this internally as a teachable moment, and we hope to welcome you back again soon so we can work to earn that fifth star!
Clean and quiet property. Pool and gym were very clean and well maintained.
Jennifer, how wonderful to read you appreciated our relaxing atmosphere and attention to cleanliness! Thank you for your review and we hope to have you visit again soon at DoubleTree by Hilton Manchester Downtown.
Appreciated the staff. Hotel was in good condition.
And we appreciate your great feedback and rating, Kathryn! Thank you for choosing our wonderful location. All of us at DoubleTree by Hilton Manchester Downtown hope your travels bring you back in the near future!
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again, Michael!