So it’s basic. No glass or corkscrew for your wine. No pen or paper. Super small bath towels. Clean everywhere-new-ish establishment and it shows! Breakfast kind of sad…get rid of the watery eggs and weird microwaved bacon-nice effort but better to offer better options?? Better bread, jam, butter, boiled eggs maybe? Could hear EVERY HEAVY step people staying above me made and the tv&conversation in room next to me…not the quietest-perhaps insulation was missed or eliminated to keep costs down when building???? Won’t stay again…appreciate that it “looks”good…can’t handle hearing people upstairs, next door, etc….I’d give it a 4 or 5 out of 10…cleanliness was a 10!!
Great staff, modern and interesting layout, good 24 hour gym, great breakfast. The only problem was that the shuttle advertised does not actually pick anyone up from the airport. This needs to be changed on the Orbitz web site, as I had to pay for my own transportation.
This was an accessible space. The linear shower drain was clogged which led to water flowing across the entire bathroom floor. The second area floor Darin did work but the the slope of the floor was such that wate simply pool across the surface.
Excellent location right near downtown. Gym could have a little more equipment and a pool would be nice.
The check-in staff was fantastic - kind, helpful, and very engaging.
Very nice property and friendly staff
Loved the fact that it was within walking distance from the snhu arena. I didn’t like the fact that they advertised a free airport shuttle. When I arrived they said the shuttle went down and that they won’t take care of the expense to get there via lyft or Uber as there were no rental cars available.
No Coffee Pot in Room! No Microwave! Parking is NOT Free. Very Small Room. Person who was to be at the Front desk sat outside smoking and talking while the phone rang and rang. She later waltzed in set up the Breakfast area...and went home. Nice looking place and really quite new...but for a Hilton...not impressed.
The staff was great. The bed was comfortable. The bathroom was nice. The breakfast was pretty good. I didn't like that there were no drawers or a closet for my clothes. There was a bench I put them out on and an area to hang the clothes but I prefer a dresser and closet. My flight was at 8 AM the day I left and the shuttle didn't start until 8 AM. I had to make other arrangements to get back to the hospital.
It was close by the location that we were attending a 25th anniversary party.
Loved the room decor and eco friendly concept. Loved that the rooms which had hardwood floors but needed extra vacuuming. Nothing major. A little improvement on breakfast is needed. Oatmeal, bagels and muffins were very dry. Areas was a little messy with bread crumbs everywhere. Kids loved the pool table and lounge area. I would stay here again.
Great hotel, felt brand new and clean. Walking distance to elm street which has so many dining/bar options! Right next to NHU and the river! The free breakfast was pretty delicious, plenty of towels and the beds were uncomfortable! No complaints, great front desk service and also free transportation to the airport (just request at front desk ahead of time, I did it an hour before and they were able to accommodate)
Good location, nice lobby
The room was ridiculously cold and the bathroom fan did not work. This hotel is not for anyone over the age of 40 that has come to expect certain things from a hotel stay. The bed was the most comfortable hotel bed I have ever used and the coffee was great. Otherwise an overall disappointment.
Located in Downtown Manchester, Tru by Hilton Manchester Downtown is adjacent to University of New Hampshire-Manchester and within a 10-minute walk of other popular attractions like Palace Theater. This hotel has 126 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and a gym.
Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.
55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Other amenities include free long-distance calls, free local calls, and hair dryers. Housekeeping is available on request.
Guests of Tru by Hilton Manchester Downtown enjoy a gym, free WiFi in public areas, and a business center. Self parking is offered for USD 8.00 per day. The 24-hour front desk has staff always at the ready. Additional amenities include an arcade/game room and express check-in.
So it’s basic. No glass or corkscrew for your wine. No pen or paper. Super small bath towels. Clean everywhere-new-ish establishment and it shows! Breakfast kind of sad…get rid of the watery eggs and weird microwaved bacon-nice effort but better to offer better options?? Better bread, jam, butter, boiled eggs maybe? Could hear EVERY HEAVY step people staying above me made and the tv&conversation in room next to me…not the quietest-perhaps insulation was missed or eliminated to keep costs down when building???? Won’t stay again…appreciate that it “looks”good…can’t handle hearing people upstairs, next door, etc….I’d give it a 4 or 5 out of 10…cleanliness was a 10!!
Thank you for your feedback as it helps us impove he quality of our hotel. Tru by Hilton has been open for 2 years and we are glad to have kept up an excellent standard of cleanliness. We will let our housekeepers and houseman of your positive feedback! Our complimentary breakfast offers many options, but we will take into consideration on expanding these. We apologize of any noise inconvenience at the time of your stay. If ever you return to Manchester, we hope you will allow us another chance for an even better stay.
Great staff, modern and interesting layout, good 24 hour gym, great breakfast. The only problem was that the shuttle advertised does not actually pick anyone up from the airport. This needs to be changed on the Orbitz web site, as I had to pay for my own transportation.
Thank you for the kind words about our hotel. Please accept our sincerest apologies about our shuttle being currently down. We hope to see you again when your travels bring you back to the Manchester area.
This was an accessible space. The linear shower drain was clogged which led to water flowing across the entire bathroom floor. The second area floor Darin did work but the the slope of the floor was such that wate simply pool across the surface.
Thank you for taking the time to leave us a review. I'm sorry about the issue you faced with our showers and have communicated this to our maintenance team to get fixed. We look forward to seeing you again if your travels bring you back to the Manchester area.
Excellent location right near downtown. Gym could have a little more equipment and a pool would be nice.
Thank you for leaving us a review. Our location is one of the many great things about our hotel. While we do not have a pool, we do offer many other great amenities for our guests.
The check-in staff was fantastic - kind, helpful, and very engaging.
I'm so glad that our check-in team was able to provide you with such great service. They Tru-ly are amazing!
Very nice property and friendly staff
Thank you for your kind words about out hotel.
Loved the fact that it was within walking distance from the snhu arena. I didn’t like the fact that they advertised a free airport shuttle. When I arrived they said the shuttle went down and that they won’t take care of the expense to get there via lyft or Uber as there were no rental cars available.
Thank you for taking the time to leave us a review. Our location is one of the many great things about our hotel.
No Coffee Pot in Room! No Microwave! Parking is NOT Free. Very Small Room. Person who was to be at the Front desk sat outside smoking and talking while the phone rang and rang. She later waltzed in set up the Breakfast area...and went home. Nice looking place and really quite new...but for a Hilton...not impressed.
Hi Daniel, Thank you for taking the time to leave us a review. While we understand not having a coffee pot or microwave in the room is an inconvenience, it's part of Tru's minimalistic approach. I'm sorry to hear of the staff interaction you had witness and having taking measures to avoid it happening again. We appreciate you staying with us and hope that you may give us another try if your travels bring you back to the Manchester area.
The staff was great. The bed was comfortable. The bathroom was nice. The breakfast was pretty good. I didn't like that there were no drawers or a closet for my clothes. There was a bench I put them out on and an area to hang the clothes but I prefer a dresser and closet. My flight was at 8 AM the day I left and the shuttle didn't start until 8 AM. I had to make other arrangements to get back to the hospital.
Hi Mary! I'm glad that our staff was so nice to you. Tru room's go for a very open minimalist approach but we understand where not having draws can be a bit frustrating. We hope when you're back in the Manchester area, you will stay with us again.
Thank you for your feedback!