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Recent guest reviews

Nice staff and pleasant atmosphere. I ended up in a handicap accessible room. It was clean and functional. However, there were some spots where the wallpaper was peeling. Also the TV remote was old and held together by tap. I still felt comfortable but others may not.

Next to an Indian Temple. Hours of drums and music, but quiet by night No decaf tea Staff did not have the personality for front desk staff

All good except breakfast. Breads were stale and warm foods were cold. Room was very clean.

We had a conference at the Sheraton, less than a mile away. The Fairfield.was 40% less and with complimentary breakfast, it just made sense to stay at the Fairfield. We were pleased with the room, the service.and the friendliness of the front desk staff. The weak link was the breakfast. Perhaps they need a second staff person when the breakfast is busy but the trash was overflowing, they were running out of forks, coffee stirrers, things you think could have been stocked ahead. You really need a staff person out supervising and wiping up messes. The waffle maker got gummed up and so that was a disappointment for many of the diners. They should have two waffle makers. Overall it was a good experience at a good price.

Hotel worked out great. There was a problem with our key not working when we arrived, as for some reason the door locks were all demagnitized and not working. We did not realize and made 3 trips downstairs to swap out another key card before the front desk realized it was the lock on the door and not the card causing this problem. They let us in our room and an engineer fixed it the next morning before breakfast. The free breakfast was great. Also used the work out room and pool, but was disappointed the jacuzzi was under construction, as that was something I saw working in the pictures when I booked he Hotel. The location, however, works the best for visit my family nearby and also going into NYC. I would definitely stay there again--staff was very nice and friendly, room was clean and comfortable.

Hotel is very nice, clean and provide good breakfast.

We looked at many different hotels before we settled on the Fairfield Mahwah. The main reason we chose that hotel was the front page of the description had a picture of a hot Tub and description of an indoor pool and gym. We were specifically looking for a place that had a hot tub, hoping to enjoy the warm relaxing water after a long day of cold skiing. When we arrived we immediately, within 20 minutes of walking in the door right after check in, went to check out the hot tub. What we found was a pile of rocks and rubble that looked like it was from the Fairfield in Syria. Completely destroyed and looked like it had been out of commission and a dangerous construction site for some time. So we called Orbitz right away and they got in contact with hotel management and requested a refund or replacement. We had paid extra to Orbitz for the Silver Trip Protection and we had just checked in so we were hopeful we would get our money back, but we were wrong. The hotel refused to refund us our money and we were forced to stay the night. We were able to cancel the rest of our trip the next day at that hotel aer the rtnd book a new hotel close by for the remainder of our trip, even though it was an inconvenience finding booking and then changing hotels when we were supposed to be relaxing and enjoying our vacation weekend. Orbitz said they would refund us our money after someone called after we returned home but i never saw anything in my bank account. Very disappointing.

Staff cold and not friendly. Unable to resolve problems and control unruly guests. We chose this hotel due to it's proximity to the college. My husband who needed his apnea machine and heart monitor plugged in had trouble due to the broken outlets in the room. Not enough lighting and the only lamp in the room is broken too. Dust is evident in corners and behind furniture. We thought we'll rough it since we just need to stay a night. But at 11 pm unruly guests came in slamming doors, loud conversations in the hallway, loud music next door , kids running and screaming. And heavy smell of weed permeating our room. 2 calls made to front desk were futile. After an hour we left. Never never again.

Comfortable rooms. People should keep voices low in early morning hours when walking in hallways.

Stayed 1 night. Very clean and comfortable. I would stay again if in the area.

Room was super small, TV was terrible (picture kept breaking up), phone was broken, and we were charged twice for our stay. Two weeks later and I'm still trying to get them to refund the duplicate charge to my bank account. I was told the manager would give a large credit to my rewards cards because of the condition of the room - that never happened either.

Staff was very friendly and helpful. We thoroughly enjoyed our stay. Thank you very much!

We found the hotel staff to be pleasant, helpful and friendly. The room was very clean, quiet, with a nice bathroom with a fan, and the bed very comfortable. They directed us to the restaurant next door for dinner, which was great. Breakfast was delicious with alot of variety. Could not ask for more!

Very nice hotel. Included hot breakfast and free wifi. Rachel at front desk was very helpful on directions also. Thanks Rachel. Slept well, nice and quiet. Only nitpick is that iron leaked water. Everything was clean.

Room was nice, pool was okay, breakfast was good. People going in and out all night slamming door very annoying.

I think it's a good hotel. Staff was great. My issue is its to expensive. The room could have been bigger. That's it everything else great. The best part is the hot tub at the pool it works awesome.

there was a problem checking in with our credit cards, it was worked out, but what and why the problem

Ramapo Valley Road Mahwah NJ

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located within a mile (2 km) of Ramapo College of New Jersey, Fairfield Inn & Suites Mahwah is within 3 miles (5 km) of Suffern Railroad Museum. This hotel has 86 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free continental breakfast is included with your stay. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 86 rooms provide coffee makers, free local calls, and ironing boards. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

Guests of Fairfield Inn & Suites Mahwah have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Guest reviews for Fairfield Inn & Suites Mahwah

Everyone (11) Couples (3) Business (1) Family (3) Other (1)
5
Everyone

By on May 6, 2019

4
Everyone

Nice staff and pleasant atmosphere. I ended up in a handicap accessible room. It was clean and functional. However, there were some spots where the wallpaper was peeling. Also the TV remote was old and held together by tap. I still felt comfortable but others may not.

By , from Virginia on Sep 20, 2018

4
Everyone

Next to an Indian Temple. Hours of drums and music, but quiet by night No decaf tea Staff did not have the personality for front desk staff

By , from Mahwah. NJ on Sep 2, 2018

4
Everyone

All good except breakfast. Breads were stale and warm foods were cold. Room was very clean.

By on Apr 22, 2018

4

clean, comfortable and reasonable

Everyone

We had a conference at the Sheraton, less than a mile away. The Fairfield.was 40% less and with complimentary breakfast, it just made sense to stay at the Fairfield. We were pleased with the room, the service.and the friendliness of the front desk staff. The weak link was the breakfast. Perhaps they need a second staff person when the breakfast is busy but the trash was overflowing, they were running out of forks, coffee stirrers, things you think could have been stocked ahead. You really need a staff person out supervising and wiping up messes. The waffle maker got gummed up and so that was a disappointment for many of the diners. They should have two waffle makers. Overall it was a good experience at a good price.

By , from Hershey on Mar 11, 2018

4

convenient hotel to family and to new york city

Everyone

Hotel worked out great. There was a problem with our key not working when we arrived, as for some reason the door locks were all demagnitized and not working. We did not realize and made 3 trips downstairs to swap out another key card before the front desk realized it was the lock on the door and not the card causing this problem. They let us in our room and an engineer fixed it the next morning before breakfast. The free breakfast was great. Also used the work out room and pool, but was disappointed the jacuzzi was under construction, as that was something I saw working in the pictures when I booked he Hotel. The location, however, works the best for visit my family nearby and also going into NYC. I would definitely stay there again--staff was very nice and friendly, room was clean and comfortable.

By on Feb 21, 2018

4
Everyone

Hotel is very nice, clean and provide good breakfast.

By on Feb 12, 2018

1

rubble hot tub

Other

We looked at many different hotels before we settled on the Fairfield Mahwah. The main reason we chose that hotel was the front page of the description had a picture of a hot Tub and description of an indoor pool and gym. We were specifically looking for a place that had a hot tub, hoping to enjoy the warm relaxing water after a long day of cold skiing. When we arrived we immediately, within 20 minutes of walking in the door right after check in, went to check out the hot tub. What we found was a pile of rocks and rubble that looked like it was from the Fairfield in Syria. Completely destroyed and looked like it had been out of commission and a dangerous construction site for some time. So we called Orbitz right away and they got in contact with hotel management and requested a refund or replacement. We had paid extra to Orbitz for the Silver Trip Protection and we had just checked in so we were hopeful we would get our money back, but we were wrong. The hotel refused to refund us our money and we were forced to stay the night. We were able to cancel the rest of our trip the next day at that hotel aer the rtnd book a new hotel close by for the remainder of our trip, even though it was an inconvenience finding booking and then changing hotels when we were supposed to be relaxing and enjoying our vacation weekend. Orbitz said they would refund us our money after someone called after we returned home but i never saw anything in my bank account. Very disappointing.

By , from New York on Feb 2, 2018

1

terrible and subpar in all aspects

Everyone

Staff cold and not friendly. Unable to resolve problems and control unruly guests. We chose this hotel due to it's proximity to the college. My husband who needed his apnea machine and heart monitor plugged in had trouble due to the broken outlets in the room. Not enough lighting and the only lamp in the room is broken too. Dust is evident in corners and behind furniture. We thought we'll rough it since we just need to stay a night. But at 11 pm unruly guests came in slamming doors, loud conversations in the hallway, loud music next door , kids running and screaming. And heavy smell of weed permeating our room. 2 calls made to front desk were futile. After an hour we left. Never never again.

By , from NJ on Sep 4, 2017

4

adequate

Everyone

By , from philadelphia on Nov 7, 2016

Fairfield Inn & Suites Mahwah

225 Ramapo Valley Road, Mahwah, NJ 07430
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