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Onefam Sungate

2.0 star property

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Photo gallery for Onefam Sungate

Dining
Reception
Interior
Triple Room, Shared Bathroom | Bathroom sink
Basic Twin Room, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle del Carmen 16, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Basic Twin Room, Shared Bathroom

Basic Twin Room, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets

Basic Twin Room, Shared Bathroom

  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Basic Double Room, 1 Queen Bed, Shared Bathroom

Basic Double Room, 1 Queen Bed, Shared Bathroom | Premium bedding, iron/ironing board, free WiFi, bed sheets

Basic Double Room, 1 Queen Bed, Shared Bathroom

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Madrid

Located in Madrid Centro, Onefam Sungate is adjacent to Plaza de Callao and within a 5-minute walk of other popular sights like Gran Via. This 17-room hostel welcomes guests with conveniences like free in-room WiFi, concierge services, and a computer station.
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What's nearby

  • Gran Via - 2 min walk - 0.1 miles
  • Plaza de Callao - 3 min walk - 0.2 miles
  • Puerta del Sol - 3 min walk - 0.2 miles
  • Plaza de España - Princesa - 6 min walk - 0.4 miles
  • Plaza Mayor - 8 min walk - 0.5 miles

Getting around

  • Callao Station - 3 min walk
  • Madrid Recoletos Station - 19 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 29 min drive

Restaurants

  • ‪Cafetería El Corte Inglés - ‬3 min walk
  • ‪Hey My Coffee Sol - ‬2 min walk
  • ‪La Quintina - ‬2 min walk
  • ‪TAKOS - ‬1 min walk
  • ‪Chocolatería Valor - ‬3 min walk

About this property

Onefam Sungate

A local mainstay since 1874, Onefam Sungate offers free WiFi in public areas, a computer station, and laundry facilities. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables.
Guests can expect to find free WiFi. Beds sport premium bedding and bathrooms offer hair dryers.

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Far Home Atocha
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  • Air conditioning
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9.0 out of 10, Wonderful, 786 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (EUR 32 per day)

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1874
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 32 per day
  • Credit card charges are subject to a surcharge of 4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Sungate One Hostel Madrid
Sungate One Hostel
Sungate One Madrid
Sungate One
Sungate One
Sungate One Hostel
Onefam Sungate Madrid
Onefam Sungate Hostel/Backpacker accommodation
Onefam Sungate Hostel/Backpacker accommodation Madrid

Frequently asked questions

Are free cancellation options available at Onefam Sungate?

Onefam Sungate provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Onefam Sungate?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Onefam Sungate on Jun 29, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Onefam Sungate?

This hostel is situated in Madrid Centro, just steps from Gran Via and Puerta del Sol, and within a short walk of Plaza Mayor. You'll also find Royal Palace of Madrid and National Prado Museum less than a mile away.

Is parking available on site at Onefam Sungate?

No, there isn't parking available at the hostel.

Does Onefam Sungate have a casino?

No, Onefam Sungate doesn't have a casino.

Will I find an indoor pool at Onefam Sungate?

No, there is no indoor pool at this hostel.

Is Onefam Sungate good for couples?

Couples staying at this hostel will value amenities like premium bedding, a city view in some rooms, as well as concierge services.

Are there hot tubs at Onefam Sungate?

No, there isn't a spa tub at this hostel.

Does Onefam Sungate have a restaurant that serves breakfast?

No, Onefam Sungate doesn't have a restaurant that serves breakfast.

Will Onefam Sungate allow pets to stay free of charge?

No, pets aren't allowed at Onefam Sungate.

Are there connecting rooms at Onefam Sungate?

No, this hostel doesn't feature connecting guestrooms.

What is the closest airport to Onefam Sungate?

The closest major airport to Onefam Sungate is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Onefam Sungate?

No, there aren't any rooms at Onefam Sungate that offer a balcony.

Onefam Sungate Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 132 out of 191 reviews
Rating 8 - Good. 39 out of 191 reviews
Rating 6 - Okay. 9 out of 191 reviews
Rating 4 - Poor. 5 out of 191 reviews
Rating 2 - Terrible. 6 out of 191 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hostel in central Madrid. Easy to reach by public transport. Has everything you need and the staff is very friendly. We could store our luggage and even check in one hour earlier. The price for the private double bed room was ta bit high considering the small size and the quality of the bed - very simple basic bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive thanks to all the staff. Their recommendations made my tip extremely pleasant!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything since the moment you arrived they let you feel welcome. Definitely worth it !!! And is close to everything by walk distance
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose OneFam in Madrid based on many of the reviews that said they were safe, clean and friendly and committed to building community. I was very happy with my stay in one of their single rooms where the air conditioning was very nice and the bathrooms were clean. The bed was a bit lumpy, but that is to be expected at a hostel. I think they also do a great job of organizing events to get the guests to socialize, like cooking nights, drinking games, and nights out. While I didn't take advantage of these offerings during my one night stay, I will definitely do so in future stays at OneFam hostels.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sabina

Liked: Cleanliness, amenities, property conditions & facilities
La habitación impecable, el personal amable, el hostal es muy bonito y las actividades que organizan están super padres
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GLORIA PAULINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue muy linda Ana quien nos hizo checkin y nos ayudó con nuestras dudas
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion la muchacha recepcionista muy atenta
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Brendali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta ubicada cerca de todo, el trato es muy familiar, cama muy comoda e instalaciones muy limpias. Nos sentimos muy a gusto. Gracias por la experiencia
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Rosa Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien llegaron al hotel a las 12 de la noche y sin ningun problema la recepcion estaba abierta toda la noche por la mañana les ofrecieron desayuno todo muy bien.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot recommend Sungate One enough! I stayed in 4 hostels during my 2.5 week trip in Spain and this was by far the best. This was my first stop on my first solo trip and I was really nervous but I immediately felt at home when I got to the hostel. The staff was so friendly and helpful whenever I asked for suggestions of things to do or places to get food. I went to the tapas tour on my first day and planned to have an early night but ended up staying out all night with my new friends! The front lobby and kitchen area is a great way to meet people and the staff always makes sure everyone’s having a good time. The rooms were nice and spacious, there were plenty of bathrooms and showers, everything was really clean. There were both daytime and nighttime activities and everywhere we went was inexpensive. Location was amazing so you could easily walk everywhere or take the metro. This was the perfect start to my vacation and I was lucky enough to spend 1 extra night there before going back home because I missed my flight. I highly recommend Sungate One and I told multiple people to stay there when they got to Madrid and everyone loved it. Thank you so much Gabi, Val, Angel, Tato, Agustin, Sara, & anyone else that I’ve missed for creating such a fun, welcoming environment and making me feel like part of the family! I can’t wait to visit again!!
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hostel environment Must try in Madrid Exactly in the city centre Very helpful staffs Worthy money
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location - Friendly staff - superb

Only stayed for one night as a Solo traveller. Within minutes I had met new travellers and had a fantastic night, Rooms were fine and had storage for your belongings, just bring a padlock if you want to lock them up. Honestly as a solo traveller I would rather stay here, than a 5 star hotel, if you want to meet new people and have a great time. Would certainly stay here again if I returned to Madrid.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveria

Buena ubicacion a escasoa metros de la estacion de Sol.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

YEEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 추천!

Angel 을 비롯한 모든 스텝들이 친절하고 인사를 잘 해 주십니다. 가성비, 위치, 청결, 시설 모든 것이 좋습니다. 한가지 단점은 엘리베이터가 없어 3층까지 큰 짐을 옮기는게 힘들지만, 스텝분들이 들어다 주셔서 감사했습니다. 전형적인 서양인 많은 밝은 분위기의 호스텔입니다.
Stayed 6 nights in Dec 2021
Verified

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay and staff

What a great place . Amazing staff that is always happy to help you . Gabriel who is a guide for tours organised by the hostel showed us the best bits of Toledo, many off beaten path that provided amazing photo opportunities! It’s a very lively and social hostel and I have been bumping into people I met there in another parts of Europe , which is pretty amazing. I truly recommend for amazing Madrid experience!
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

Bueno

En general fue aceptable mi estadía en el establecimiento
Stayed 4 nights in Nov 2021
Verified

10/10 Excellent

irmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

This is by far the best hostel I’ve stayed in. It feels very homely and social, people working there are extremely friendly and organise so many cool activities that help meeting other solo travellers . I had the best time and found it hard to leave, planning on coming back for sure. Madrid is also full of things to do, so all in all a win.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here if you're visiting Madrid!

Great hostel with friendly staff and a good atmosphere to meet new people. Right by a metro station and in a great location. Can walk to many attractions. Clean spaces and comfy beds. Really enjoyed my stay and would recommend!
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Xaviera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

Well situated in the center of Madrid. Good price. Friendly staff
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Ana Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy grata la estancia y muy bien ambiente. La gente del staff encantadora y siempre pendiente
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Ana Belén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

El sitio en una excelente ubicación. Los chicos y chicas del staff siempre atentos y amables. Te hacen sentir como en casa y mejor aún. Deseando de volver de nuevo 😁😁😁
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Estupendo hostalito en el. Punto 0 de espana
Stayed 1 night in Jan 2021
Verified

4/10 Poor

S

Disliked: Cleanliness, property conditions & facilities, room comfort

not for me-but maybe for you!

overpriced room, noisy air con, small room with 2 single beds-you have to climb a wall to access 1 of the beds, chill out movie area is relaxing-but not so relaxing if you are in your room-then you can hear everyone talking, music playing etc blocked showers, screws loose in drains, some staff good, others not so good. people throw burning cigarettes on your head from the rooms, staff throw dead cigarette butts out of windows when cleaning rooms... i wont use this hostel again here at this place.
Stayed 1 night in Sep 2020
Verified

4/10 Poor

S

Disliked: Cleanliness, property conditions & facilities, room comfort

No thanks

i had 2 rooms booked, My 1st room was a shared female dormitory, if you sit on the end of the beds then be careful, as they tip up causing you to fall on the floor, left me with serious back pain. mattress was uncomfortable. Room was dirty. My 2nd room was a private room costing £44 for 1 night, not worth the money, you can find a 1 or 2star hotel for this price, overpriced, small, with 2 single beds, you need to climb the wall if you want to access 1 of the single beds. i was disgusted and shocked at the price when i saw this room, i wanted to ask for a refund. i couldn't use the air con in this room-far to noisy. but the mattress was comfortable. The shower on the 4th floor was blocked and flooded the whole area outside the shower room, flooding into the bedrooms opposite the shower, massive screw sticking out of the shower drain-damaged my foot. The hostel in general-very noisy and dirty, smells of guests cooking. The air conditioners outside & inside the rooms are disturbing, when i arrived on my 1st night-someone threw a lit cigarette onto my head from a room somewhere above the entrance area, burning my hair and scalp. on the 2nd last day someone threw 2 dead cigarette butts on top of my head from one of the rooms above-this was staff cleaning the room. some of the staff were nice-but some were not.
Stayed 5 nights in Sep 2020
Verified

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Tudo perfeito, desde a acomodação como atendimento, mas a localização é o melhor de tudo...perto dos melhores lugares. Show.
Stayed 3 nights in Aug 2020