Petit Palace Puerta del Sol3.0 out of 5.0
Recent guest reviews
Excellent location. We had a room mix-up that took a bit to resolve but they did so in a great way They provided fresh fruit and offered free breakfast. There was some construction noise. Thank you for a wonderful stay in Madrid. I will use your hotel again.
I've stayed at different hotels in Madrid before, but this one was my favorite by far. very clean, modern, friendly staff, quite and location location location!!!! I loved it, would stay there again and recommend it to anyone.
Our party had reserved two rooms: one for my mother and I, one for a friend. My mother and I reserved two beds, the other was a single. We checked in and went up to our room to find only one bed and went down to see what happened. Downstairs we were meet with a blank staring reception clerk who had absolutely nothing to offer us in terms of a solution. She said she couldn't give us a double bed because they were "according to what was available". I asked, well then what is a reservation for? Nothing but blank stairs. We paid for an additional room, at an expense of 90 Euros. I moved my bags and was already feeling very put out, but we would wait and deal with the issue in the morning. When we meet up with our friend we came to find out she had been assigned the double room. We switched and the money was refunded. No harm no foul you may say...but what if our friend hadn't mention there were two beds in our room? We'd have been out 90 Euros for her mistake. And what of the three times I had to lug my bag in and out of various rooms after 5 hours of train travel. The woman at reception was completely unapologetic for her mistake, she offered nothing in recompense--not even a comp on breakfast. A small act would have prevented this negative post, but she could have cared less. She never bothered to look into our reservation, when we checked in she didn't bother to ask who needed the double room. Maybe we could have been proactive, but we were tired and, frankly, that's her job. I'll update this review after we speak with the manager. I hope s/he sees this...room is fine, clean, whatever...it serves it's purpose...but people make a hospitality experience and the people here are incompetent.
Although it doesn't look it on the outside the place inside is well built, clean and comfortable. The location is great and they have efficient service. Only concern is room is a bit small... I would recommend this to individuals, couples or families that want a good standard hotel at a good price in an easy to move location
A small nice and clean hotel with a good breakfast and a great location. The reseption staff was very nice and helful. What you need more? Everything is clouse and if you are tierd you can return the hotel rest and contineu.
bang in the centre of Madrid 100mtrs from Puerto Sol Metro. Nice hotel, rooms are spacious, clean and comfortable and the refurbished ones are really good. Nice buffet breakfast with usual Spanish selection
This is a nice hotel in one of the best locations in Madrid right by the Puerta Del Sol. The rooms are modern and clean. Although the street by the hotel gets really busy there is hardly any noise in the room. Breakfast is simple but good. Once outside there are lots of shops, restaurants and sightseeing places. Staff is friendly and speaks fluent English. The free Wifi worked great. I would definitely stay here again.
Very well located cloese (walking distance) to Puerta del Sol, clean rooms, GREAT shower! The breakfast was very good. Nice and helpful staff. We were threre for about 3 nights starting on June 16 this year.
The hotel is small and charming, the room was quite big, and the location was amazing. Good breakfast, and the staff was exceptional since day 1. The only turn-off was the noise coming from the bathroom: It seems that the pipes run along the bathroom, so it can be quite noisy (specially if you leave the bathroom door open).
Due to a traumatic medical emergency I spent an unscheduled week in Madrid. So glad I stayed at this Wonderful boutique hotel in the heart of town, it was just what I needed to gather my thoughts. Lovely clean and quiet room with a balcony overlooking the town square. Close to shops, great little cafes and hop on hop off buses. Staff were very kind and accommodating. Breakfast was great. Highly reccomend.
- Walking distance to Plaza Mayor and Prado Museum
- Free WiFi and wired Internet in rooms and public areas
- Business center
- Free bike rentals
Located in Centro, Petit Palace Puerta del Sol is within a 5-minute walk of Plaza Mayor and within 15 minutes of other popular attractions like Prado Museum. This 64-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, a business center, and free use of bicycles. Centrally located in Madrid, the hotel is also a short walk from Royal Palace and Almudena Cathedral.
For your convenience, a buffet breakfast is served for a fee each morning from 7:30 AM to 10:30 AM.
All of Petit Palace Puerta del Sol's 64 recently renovated rooms provide minibars, laptop-compatible safes, and phones. Plasma TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Desks are also included.
Renovated in 2013, Petit Palace Puerta del Sol offers free WiFi in public areas, a business center, and free use of bicycles. Offsite parking is offered for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, free newspapers, and laundry facilities.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 902 reviews