Rafaelhoteles Atocha4.0 out of 5.0
Recent guest reviews
Great hotel price / quality wise. Diner service could be much quicker. Sin've we had children we had to wait 45min for today's menu. The rooms are nice and clean.. Even the extra bed the quality of it was matching the rest of the room.
As I was in a Hotel in the heart of the city (Near to Palace) last time, I felt this is bit out from the city. Taxi are available, but bit away from Metro. Service & Value is good. Review may be as comparison.
Overall I would recommend staying but because of renovations going on there was a silicone/paint smell in the corridors. Also water pressure in our shower was very poor, but this may be an with Madrid. Reception were excellent and we enjoyed our stay.
A nice hotel with friendly staff and it is convenient to Atocha train station. The rooms are basic but functional and the breakfast was good. The bathroom in the hotel room was modern and recently renovated.
Nice hotel , very well located. Great to runners with a free coach class where you can see and run in the great "parque de retiro" (Greatest In Madrid)! Guide included 😀😀😀😀 Good internal PATEO where you can relax or drink a Glass..
Had booked it under the impression that it was a four star hotel. Did not turn out to be so! Reception desk staff was very polite but there were no bell boys around. The room itself was very basic but neat and clean. There were no tea / coffee making facilities in the room and an iron plus ironing board had to requested each time it was needed. Socket adapter was only provided on extra payment. On the positive side, the room was quiet and the bed and the lighting was good. The lifts were quick. The complimentary breakfast was also very good with a lot of variety. The internet was free and had a good speed. Walking to the city centre took around 30 minutes. The nearest metro station was also a 10 minute walk.
Very basic. Tour operator choose the hotel. Friendly staff, good food at restaurant but very slow service. Small elevators, basic rooms and good breakfast. Not at all a 4 star hotel. I'll not recommend or be back in this hotel.
AVOID THIS PLACE LIKE THE PLAGUE!! It is definitely not 4 stars and worth your money. Rooms are basic, air conditioning plays up, elevators are tiny and only holds 3 people even though it says it's made for 6. Blow dryer is old and useless and shower head is rusty and doesn't release water properly. Also not in the best part of town. Reception staff are not kind and always act as if you are a problem they are trying to get rid of. I have never been so appalled by the lack of customer service by reception staff in particular "Sonia". We called this evening to let the staff know that the air conditioning wasn't working in one of our rooms (came with family and friends) and to ask what time our tour departed. The receptionist continued to hang up on a friend who only spoke English saying she was "busy", are we not paying customers?! I called myself as I speak Spanish and received the same type of service - or lack of I should say. Sonia hung up on me about 8 times, sometimes talking other times just picking up and hanging up so she wouldn't have to speak to me - I was not going away that easily. It wasn't until I screamed at her in Spanish demanding that she didn't hang up on me. I asked for her name which she didn't provide until I asked a 5th time and demanded to speak to a manager, which she refused. After further debating she said she would get a manager to call me. 10 minutes later I received a call from a colleague NOT manager. The only good thing after the commotion was that she sent someone within minutes to fix the air conditioning. As a paying customer I should not have to go through that! Hoping this post is enough to get the manager to contact me before I leave!
The family rooms( the standard rooms were very small and so we upgraded at low cost ) were good , big spacious and had the best view of all the rooms in the hotel .. Breakfast was good Chef went all the way to serve us veg food and prepared cheesy omelettes ,,,
More importantly asked receptionist and he appears to have no clue of why the room smells like this. I asked for another room and he says there is a room available but he does not know the conditions of that room. He asked me to come downstairs again (it is after midnight). Bar closes after mid night. The place looks dead. Not fun. I am afraid customer service is average and I'd never stay here if I had the choice.
- Walking distance to Museo Nacional Centro de Arte Reina Sofia
- Free WiFi in rooms and public areas
- Onsite dining
- Business center
Located in Arganzuela within a short walk of Museo Nacional Centro de Arte Reina Sofia, Rafaelhoteles Atocha is within a mile (2 km) of other popular sights such as Prado Museum. This 245-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Plaza Mayor and Thyssen-Bornemisza Museum.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.
Rafaelhoteles Atocha's 245 soundproofed rooms provide minibars, safes, and phones. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and bidets. Desks are also standard.
Guests of Rafaelhoteles Atocha enjoy access to free WiFi in public areas, 8 meeting rooms, and conference space. If you drive, self parking is EUR 22 per night, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 1168 reviews