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Rafaelhoteles Atocha

4.0 out of 5.0

Recent guest reviews

We stayed 3 nights and we liked the hotel facilities food, bar, bedroom, bathroom etc. and normally would have recommended it. The one issue I did not like was the hotel having very loud music until 3.30 am directly outside my room on the first night we stayed which was a Saturday night. We had an early night as we were tired after a long train journey, the music was playing loudly outside in an open air venue, the room just had normal double glazing & the noise levels were high. We both managed to get some sleep my wife cleverly brought ear plugs so she did a lot better than me. I kept waking up looking at my watch thinking it would end shortly even at 2.00am. the music was seriously loud & whoever was on the microphone had no regard for anyone trying to sleep. The din was finally over at 3.30 am. I went to the reception desk next morning to complain, no apologies just a shrug of the shoulders and was told there was no wedding tonight so it would be alright. The issue here is that tired travellers like their sleep, the hotel on the Sunday had a Wedding Presentation Event which was attended by a lot of young couples thinking of using their hotel facilities. This shows that management at this hotel put profit before their guests and that they haven't really thought it through properly. I would not recommend this hotel for a Saturday night stay if a wedding is on!

We ended up at this hotel because of a error on our part on another booking we had made. There was nothing else available and we had to go here. It was also way overpriced on short notice! But it was a place to sleep. They also have noisy conferences in the morning on the first floor adjacent to hotel rooms.

Location to the center of town was about a 40 min. walk. The Atocha Metro station is 10 min up the street. Botanical gardens, Retiro Park and the Palace of Cibelles is within a 39 min walk. All a nice walk and felt safe during the day and evening. The hotel breakfast is basic and nothing to go on About. The worst thing is the Wi-Fi is slooow!

Arriving at the Rafael Atocha hotel in Madrid (Calle Mendez Alvaro 30) = Calm, quiet, professional and very friendly arrival. It was very warm that 17th of august and we were hungry, thirsty and tired. But the receptionist was understanding and took the time to give us al the information we needed to have a pleasant city trip in Madrid. The room was clean and had everything you need for a short staying. Breakfast was more than sufficient. There is a nice backyard with a pleasant lounge where you can sit and enjoy your drink. We were pleasantly surprised by the silence that there was because it's not far from the train station ATOCHA. Just across the street you can rent a bike which is more than necessary for a visit in the town. Not for from the hotel there is the metro/subway 'Palos de la Frontera' and from there you can go everywhere in Madrid The staff is always there for you. When I'll come back to Madrid I'll come back to Rafael Atocha Hotel.

I really like this hotel but for the second time they started building works at 8 in the morning. Loud drilling and banging woke me up every day. Reception just shrugged and said they were renovating when I questioned it. Disappointing.

Great stay in Madrid in this hotel close to museums, restaurant and Atocha train Station. Clean rooms, little bit rumors. Very good breakfast. Suggested for families. Very well services and complimentary stuff.

Good hotel near Metro stations and the city centre. Its right next to the main railway station but we used to usually take the Metro from Palos de la Frontera.We felt safer walking through Atocha than the city centre, which is wall to wall pickpockets along the main shopping streets. Helpful staff. Clean. Nice breakfast

Great hotel price / quality wise. Diner service could be much quicker. Sin've we had children we had to wait 45min for today's menu. The rooms are nice and clean.. Even the extra bed the quality of it was matching the rest of the room.

As I was in a Hotel in the heart of the city (Near to Palace) last time, I felt this is bit out from the city. Taxi are available, but bit away from Metro. Service & Value is good. Review may be as comparison.

Overall I would recommend staying but because of renovations going on there was a silicone/paint smell in the corridors. Also water pressure in our shower was very poor, but this may be an with Madrid. Reception were excellent and we enjoyed our stay.

Calle Méndez Alvaro , 30 Madrid Madrid

Hotel highlights

  • Walking distance to Museo Nacional Centro de Arte Reina Sofia
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Arganzuela within a short walk of Museo Nacional Centro de Arte Reina Sofia, Rafaelhoteles Atocha is within a mile (2 km) of other popular sights such as Prado Museum. This 245-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's also close to Plaza Mayor and Thyssen-Bornemisza Museum.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rafaelhoteles Atocha's 245 soundproofed rooms provide minibars, safes, and phones. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, designer toiletries, and bidets. Desks are also standard.

Property features

Guests of Rafaelhoteles Atocha enjoy access to free WiFi in public areas, 8 meeting rooms, and conference space. If you drive, self parking is EUR 22 per night, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Standard Double Room (2 adult + 1 child)

Full 1 | Twin 3 | Sleeps 3

Double Room (extra bed)

Full 1 | Twin 3 | Sleeps 3

Junior Suite

Queen 1 | Twin 2 | Sleeps 2

Double Room (Breakfast Included)

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 1192 reviews