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Recent guest reviews

Great hotel with a great location and friendly staff. Ruben was the best! Very friendly professional and accommodating.

I only stayed for a night on return from Champions League Final. Hotel was central with parking nearby. Staff took care of parking which was convenient. Overall a nice stay in a fabulous city!

Amazing location near Sol. Plenty restaurants and shops nearby.

Great customer service. The hotel is located in great neighborhood.

Beautiful, clean, quiet, and centrally located. Attentive and helpful staff.

Clean, quiet, spacious rooms. Very friendly and polite hotel staff. One of the best breakfast buffets I know.

I had no wifi in my room when I was checking out I brought it to the attention of the desk clerk and he said "yes it went out yesterday and we should have it fixed tomorrow. So you gave me a premium room with no view or Wi-Fi and i didnt get an I'm sorry? Who care if you fit it tomorrow I am checking out now.

Very attentive front desk service. Very nice upgrade to the Junior Suite #204, a quiet loft. Fine for us but maybe not for anyone who doesn't want stairs inside the room. partial scenic view of the adjacent San Sebastián Church through a large louvred door window w tiny balcony. Good night's sleep! Generous bathroom amenities replaced daily.. Room bathrobes need replacing. Very comfortable but NOT a true 5 star overall experience. MANY food and drink options around. The repurposed design and location are the best things about this property!

Hotel has very small lobby and no one was out here when we arrived to take our bags out from Car and bring inside

amazing hotel, great location, excellent staff. everything looks new and polished. just a walk from every attraction (furthest attraction was about 1.5Km - a 10 minute walk). only thing i would point out was a very strange smell in the upper suite, which made us keep the windows open for about half an hour, though it was very cold outside. other than that - perfect.

Very helpful and friendly staff - helped me with finding train schedules, getting directions, booking Flamenco show. Location is central to everything- quick walk to Sol, Plaza Mayor and park. Room very clean and has Nespresso machine for morning coffee - helped the jet lag. Cabs were always outside front door. I've stayed in Madrid about 10 times over the years, but this was my first time staying in this hotel. Would absolutely pick it again.

The hotel is centrally located to 2 great museums (Prado and Reina Sophia), the royal palace, shopping (Gran Via and Salamanca), restaurants and nightlife. It is reasonably priced with very updated, clean and comfortable rooms and courteous staff. Rick Steve's travel guide lists all the locations that are within walking distance of this hotel as must see. Great find.

Nice Boutique hotel. Great local! Staff was very helpful. All spoke English fairly well. Loved the candy and flavored water they had out by front desk every day. 30 Euro taxi ride from Airport. Don't need a car. Museums and nite life very close by and within walking distance from hotel.

Perfect location and very helpful staff. Would be good to have lobby bar that working all day. The breakfast option is too expensive for people in a diet.

This hotel was great! Nice rooms, very clean, and helpful staff. It is very close to lots of cute little tapas restaurants and it is walking distance to Gran vía. We will definitely stay here again if we ever come back to Madrid.

The hotel is very nice, well located, etc. Bedding and room excelled expectations.

Excellent facilities. Excellent staff. Unbeatable location. Just need some more closet/storage space in rooms.

We booked a superior room at this hotel. It was large and beautifully decorated. Most important, the location was wonderful. The neighborhood is charming, with lots of delightful restaurants and shops. The hotel is within walking distance of the Prado and the Thyssen Bornemisza Musem. The staff is charming. I would absolutely stay here again.

Calle de San Sebastián 2 Madrid Madrid

Hotel highlights

  • Steps from Lavapies and Plaza de Santa Ana
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Literary Quarter, NH Collection Palacio de Tepa is next to popular attractions like Lavapies and Plaza de Santa Ana. This 5-star hotel has 83 rooms and welcomes guests with a restaurant, a full-service spa, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 5 AM to 10:30 AM and on weekends from 5 AM to 11:30 AM.


Rooms

The 83 rooms are soundproofed and have an array of amenities, including MP3 docks, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include laptop-compatible safes, phones, and desks.


Property features

Guests staying at NH Collection Palacio de Tepa enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. For transportation, you can make use of a shuttle from the airport to the hotel (available 24 hours) for EUR 100 per vehicle, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a business center, a library, and express check-in.

Room options

Junior Suite

1 Double Bed | 1 Twin Bed | Sleeps 2

Premium Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Deluxe Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Junior Suite (Extra Bed 3 adults)

1 Double Bed and 1 Twin Sofa Bed | 2 Twin Beds and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for NH Collection Palacio de Tepa

Everyone (11) Couples (8) Family (2) Friends (1) Other (1)
5
Everyone

By on Nov 13, 2019

Review comment responded on Nov 13, 2019

Thank you for sharing your experience!

5
Partner Couples

Great hotel with a great location and friendly staff. Ruben was the best! Very friendly professional and accommodating.

By on Sep 20, 2019

Review comment responded on Sep 23, 2019

First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are glad you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. It means so much to our team to hear a review like yours. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,

4
Partner Couples

I only stayed for a night on return from Champions League Final. Hotel was central with parking nearby. Staff took care of parking which was convenient. Overall a nice stay in a fabulous city!

By on Aug 28, 2019

Review comment responded on Aug 31, 2019

Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 21, 2019

Greetings from NH Collection Palacio de Tepa! It is fantastic to know we were able to meet your expectations which was our main purpose all the time. We are looking forward to welcoming you again! Best regards,

5
Everyone

Amazing location near Sol. Plenty restaurants and shops nearby.

By on Dec 7, 2018

Review comment responded on Dec 9, 2018

It is fantastic to read that you have enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experiences. Comments such as yours are our inspiration! The entire Hotel team look forward to hearing from you soon. Best regards.

5
Everyone

Great customer service. The hotel is located in great neighborhood.

By , from San Diego on Sep 20, 2018

Review comment responded on Sep 20, 2018

Dear Pete, firstly I want you to know that we all are very happy to receive your great comment about our Hotel, thank you for sharing your experience. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon! Best regards

5
Everyone

Beautiful, clean, quiet, and centrally located. Attentive and helpful staff.

By on Jul 12, 2018

Review comment responded on Jul 18, 2018

Dear Guest thank you for your excellent comments and for rating us with five points. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards,

5
Couples

Clean, quiet, spacious rooms. Very friendly and polite hotel staff. One of the best breakfast buffets I know.

By on Jul 2, 2018

Review comment responded on Jul 3, 2018

Dear Guest thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Best regards,

3

lifeless staff that couldn't care less.

Everyone

I had no wifi in my room when I was checking out I brought it to the attention of the desk clerk and he said "yes it went out yesterday and we should have it fixed tomorrow. So you gave me a premium room with no view or Wi-Fi and i didnt get an I'm sorry? Who care if you fit it tomorrow I am checking out now.

By , from New York on Sep 1, 2017

Review comment responded on Sep 16, 2017

Dear joericenyc thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your spectations . We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards

3

great location for central madrid

Everyone

Very attentive front desk service. Very nice upgrade to the Junior Suite #204, a quiet loft. Fine for us but maybe not for anyone who doesn't want stairs inside the room. partial scenic view of the adjacent San Sebastián Church through a large louvred door window w tiny balcony. Good night's sleep! Generous bathroom amenities replaced daily.. Room bathrobes need replacing. Very comfortable but NOT a true 5 star overall experience. MANY food and drink options around. The repurposed design and location are the best things about this property!

By on Sep 1, 2017

Review comment responded on Sep 3, 2017

Thank you very much for taking a few minutes to comment your stay and our facilities and services. We highly appreciate it as our guests' feedback is the basis of our continuous improvement. We have noted all your comments and address them. Please note that we have Junior suites on one level also. We remain at your entire disposal for anything you may need. Best regards,

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