- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, MasterCard, and Visa.
- Hotel Registry Number: HM:4689
- Due to national regulations, cash transactions can't exceed EUR 2500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
- The hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details prior to travel, using the phone number on your booking confirmation.
- Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
NH Collection Palacio de Tepa
5.0 out of 5.0
4.4
out of 5
"Very good!"
See all 15 reviews
This hotel is most popular for:
Recent guest reviews
I had no wifi in my room when I was checking out I brought it to the attention of the desk clerk and he said "yes it went out yesterday and we should have it fixed tomorrow. So you gave me a premium room with no view or Wi-Fi and i didnt get an I'm sorry? Who care if you fit it tomorrow I am checking out now.
Very attentive front desk service. Very nice upgrade to the Junior Suite #204, a quiet loft. Fine for us but maybe not for anyone who doesn't want stairs inside the room. partial scenic view of the adjacent San Sebastián Church through a large louvred door window w tiny balcony. Good night's sleep! Generous bathroom amenities replaced daily.. Room bathrobes need replacing. Very comfortable but NOT a true 5 star overall experience. MANY food and drink options around. The repurposed design and location are the best things about this property!
Hotel has very small lobby and no one was out here when we arrived to take our bags out from Car and bring inside
amazing hotel, great location, excellent staff. everything looks new and polished. just a walk from every attraction (furthest attraction was about 1.5Km - a 10 minute walk). only thing i would point out was a very strange smell in the upper suite, which made us keep the windows open for about half an hour, though it was very cold outside. other than that - perfect.
Very helpful and friendly staff - helped me with finding train schedules, getting directions, booking Flamenco show. Location is central to everything- quick walk to Sol, Plaza Mayor and park. Room very clean and has Nespresso machine for morning coffee - helped the jet lag. Cabs were always outside front door. I've stayed in Madrid about 10 times over the years, but this was my first time staying in this hotel. Would absolutely pick it again.
The hotel is centrally located to 2 great museums (Prado and Reina Sophia), the royal palace, shopping (Gran Via and Salamanca), restaurants and nightlife. It is reasonably priced with very updated, clean and comfortable rooms and courteous staff. Rick Steve's travel guide lists all the locations that are within walking distance of this hotel as must see. Great find.
Nice Boutique hotel. Great local! Staff was very helpful. All spoke English fairly well. Loved the candy and flavored water they had out by front desk every day. 30 Euro taxi ride from Airport. Don't need a car. Museums and nite life very close by and within walking distance from hotel.
Perfect location and very helpful staff. Would be good to have lobby bar that working all day. The breakfast option is too expensive for people in a diet.
This hotel was great! Nice rooms, very clean, and helpful staff. It is very close to lots of cute little tapas restaurants and it is walking distance to Gran vía. We will definitely stay here again if we ever come back to Madrid.
The hotel is very nice, well located, etc. Bedding and room excelled expectations.
Excellent facilities. Excellent staff. Unbeatable location. Just need some more closet/storage space in rooms.
We booked a superior room at this hotel. It was large and beautifully decorated. Most important, the location was wonderful. The neighborhood is charming, with lots of delightful restaurants and shops. The hotel is within walking distance of the Prado and the Thyssen Bornemisza Musem. The staff is charming. I would absolutely stay here again.
Really this hotel have averything , the staff , rooms and location . Hotel is closed to all attractions inc plaza sta Ana , plaza mayor , la gran via ect if I comeback in
Walking distance to many Madrid sites and transportation. Helpful staff. Lower level rooms are little noisy. Room 111 right over restaurant is noisy during breakfast
The NH palacio de Tepa is well situated waking distance to Plaza Santa Ana, Puerta del Sol and Plaza Mayor. It's a modern designed beautiful classic building. The lobby had great details. The room are very clean. The staff is friendly and helpful. There are many good restaurants and bars offering tapas and other Spanish specialties walking distance. You can walk to the train station. I would certainly stay at this hotel again.
Hotel highlights
- Walking distance to Plaza Mayor and Prado Museum
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Literary Quarter, NH Collection Palacio de Tepa is within a 10-minute walk of popular sights such as Plaza Mayor and Thyssen-Bornemisza Museum. This 83-room, 5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. Centrally located in Madrid, the hotel is also a short walk from Prado Museum and Museo Nacional Centro de Arte Reina Sofia.
Dining
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 5 AM to 10:30 AM and on weekends from 5 AM to 11:30 AM.
Rooms
The 83 rooms are soundproofed and have an array of amenities, including MP3 docks, minibars, and coffee makers. Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include laptop-compatible safes, phones, and desks.
Property features
Guests of NH Collection Palacio de Tepa enjoy a 24-hour fitness center, free WiFi in public areas, and 3 meeting rooms. For transportation, you can make use of a shuttle from the airport to the hotel (available 24 hours) for EUR 100 per vehicle, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a library, express check-in, and free newspapers.
Guest reviews for NH Collection Palacio de Tepa
lifeless staff that couldn't care less.
Everyone
I had no wifi in my room when I was checking out I brought it to the attention of the desk clerk and he said "yes it went out yesterday and we should have it fixed tomorrow. So you gave me a premium room with no view or Wi-Fi and i didnt get an I'm sorry? Who care if you fit it tomorrow I am checking out now.
great location for central madrid
Everyone
Very attentive front desk service. Very nice upgrade to the Junior Suite #204, a quiet loft. Fine for us but maybe not for anyone who doesn't want stairs inside the room. partial scenic view of the adjacent San Sebastián Church through a large louvred door window w tiny balcony. Good night's sleep! Generous bathroom amenities replaced daily.. Room bathrobes need replacing. Very comfortable but NOT a true 5 star overall experience. MANY food and drink options around. The repurposed design and location are the best things about this property!
Review comment
Julia Saiz - Guest Relations responded on Sep 3, 2017
Thank you very much for taking a few minutes to comment your stay and our facilities and services. We highly appreciate it as our guests' feedback is the basis of our continuous improvement. We have noted all your comments and address them. Please note that we have Junior suites on one level also. We remain at your entire disposal for anything you may need. Best regards,
not as good as shown on the picture
Everyone
Hotel has very small lobby and no one was out here when we arrived to take our bags out from Car and bring inside
Review comment
NH Collection Palacio de Tepa - Guest Relations responded on Sep 16, 2017
Dear Guest thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your spectations . We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards
location - one of the best
Couples
amazing hotel, great location, excellent staff. everything looks new and polished. just a walk from every attraction (furthest attraction was about 1.5Km - a 10 minute walk). only thing i would point out was a very strange smell in the upper suite, which made us keep the windows open for about half an hour, though it was very cold outside. other than that - perfect.
helpful staff and great location
Everyone
Very helpful and friendly staff - helped me with finding train schedules, getting directions, booking Flamenco show. Location is central to everything- quick walk to Sol, Plaza Mayor and park. Room very clean and has Nespresso machine for morning coffee - helped the jet lag. Cabs were always outside front door. I've stayed in Madrid about 10 times over the years, but this was my first time staying in this hotel. Would absolutely pick it again.
close to all cultural and social activity
Everyone
The hotel is centrally located to 2 great museums (Prado and Reina Sophia), the royal palace, shopping (Gran Via and Salamanca), restaurants and nightlife. It is reasonably priced with very updated, clean and comfortable rooms and courteous staff. Rick Steve's travel guide lists all the locations that are within walking distance of this hotel as must see. Great find.
great location very close to major attractions.
Everyone
Nice Boutique hotel. Great local! Staff was very helpful. All spoke English fairly well. Loved the candy and flavored water they had out by front desk every day. 30 Euro taxi ride from Airport. Don't need a car. Museums and nite life very close by and within walking distance from hotel.
individual trip
Singles
Perfect location and very helpful staff. Would be good to have lobby bar that working all day. The breakfast option is too expensive for people in a diet.
great trip to madrid
Couples
This hotel was great! Nice rooms, very clean, and helpful staff. It is very close to lots of cute little tapas restaurants and it is walking distance to Gran vía. We will definitely stay here again if we ever come back to Madrid.
location was perfect
Couples
The hotel is very nice, well located, etc. Bedding and room excelled expectations.
Dear joericenyc thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your spectations . We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards