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NH Collection Palacio de Tepa

5.0 star property
Luxury hotel with a 24-hour fitness center and spa services
VIP Access

Choose dates to view prices

Photo gallery for NH Collection Palacio de Tepa

Meeting facility
Bar (on property)
Deluxe Room (View) | 1 bedroom, premium bedding, minibar, in-room safe
Property amenity
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Pet friendly

Explore the area

Map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Gran Via
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Room (View)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room (View)

9.6 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite (View)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (View)

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite (Extra Bed 2A + 1Ch with View)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 2A + 1Ch with View)

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Extra Bed 3 Ad with View)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (Extra Bed 3 Ad with View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Family Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Family Room (3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(20 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Located in Madrid Centro, NH Collection Palacio de Tepa is adjacent to Plaza de Santa Ana and within a 5-minute walk of other popular sights like Puerta del Sol. This 83-room, 5-star hotel has round-the-clock conveniences like a gym, room service, and a front desk.

What's nearby

  • Puerta del Sol - 3 min walk - 0.2 miles
  • Plaza Mayor - 6 min walk - 0.4 miles
  • Gran Via - 8 min walk - 0.5 miles
  • Prado Museum - 9 min walk - 0.5 miles
  • Royal Palace of Madrid - 13 min walk - 0.7 miles

Getting around

  • Anton Martin Station - 3 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪La Rollerie - ‬2 min walk
  • ‪Pez Tortilla - ‬2 min walk
  • ‪Casa Alberto - ‬2 min walk
  • ‪Cervecería Alemana - ‬2 min walk
  • ‪Café Central - ‬1 min walk

About this property

NH Collection Palacio de Tepa

Luxury hotel with a 24-hour fitness center and spa services
NH Collection Palacio de Tepa features a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for EUR 40 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a business center, a library, and a TV in a common area.
43-inch LCD TVs come with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include MP3 docks, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 30.90 for adults and EUR 30.90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference space

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 35 per accommodation, per night
  • Dogs and cats only
  • 2 total (55 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately EUR 30.90 for adults and EUR 30.90 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

Frequently asked questions

Are free cancellation options available at NH Collection Palacio de Tepa?

NH Collection Palacio de Tepa offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see near NH Collection Palacio de Tepa?

This hotel is situated in Madrid Centro, just steps from Plaza de Santa Ana, and within a 10-minute walk of Puerta del Sol and Plaza Mayor. You'll also find Gran Via and Prado Museum less than a mile away.

Is there parking available at NH Collection Palacio de Tepa?

Yes, valet parking is offered for EUR 40 per day.

Is there a spa at NH Collection Palacio de Tepa?

Spa services at the hotel include couples treatments and massages.

Does NH Collection Palacio de Tepa include a casino on the premises?

No, NH Collection Palacio de Tepa doesn't have a casino.

Is there an indoor pool at NH Collection Palacio de Tepa?

No, there is no indoor pool at this hotel.

Is NH Collection Palacio de Tepa a good place to stay for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Are there hot tubs at NH Collection Palacio de Tepa?

No, there isn't a spa tub at this hotel.

Does NH Collection Palacio de Tepa have a restaurant that serves breakfast?

Yes, NH Collection Palacio de Tepa serves a cooked-to-order breakfast for a surcharge each morning at Entre Letras.

Does NH Collection Palacio de Tepa allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at NH Collection Palacio de Tepa for a fee of EUR 35 per accommodation, per night. The property also provides food and water bowls.

Are there connecting rooms at NH Collection Palacio de Tepa?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to NH Collection Palacio de Tepa?

The closest major airport to NH Collection Palacio de Tepa is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.3 mi away (23 minutes by car).

Are there rooms with balconies that I can book at NH Collection Palacio de Tepa?

No, there aren't any guestrooms with balconies at NH Collection Palacio de Tepa.

Does NH Collection Palacio de Tepa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at NH Collection Palacio de Tepa.

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews
Rating 8 - Good. 234 out of 1004 reviews
Rating 6 - Okay. 58 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 2 nights in Mar 2025

10/10 Excellent

Claudio

Stayed 2 nights in Mar 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Monica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to have options for dining and shopping within walking distance. The area feel secure and although get crowded I personally liked it!
Stayed 1 night in Feb 2025

10/10 Excellent

Mohsen

Stayed 2 nights in Feb 2025

6/10 Okay

Alyaa

Stayed 5 nights in Feb 2025

4/10 Poor

Cristina

Stayed 2 nights in Oct 2024

2/10 Terrible

Abdulla

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Solomon

Stayed 1 night in Jan 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The hotel and the rooms are kept very clean. The guest relations woman stood out. But everyone was very friendly.
Stayed 9 nights in Jan 2025

10/10 Excellent

Nir

Stayed 1 night in Jan 2025

10/10 Excellent

Juan, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location food, must change windows for Night Noises.
Stayed 2 nights in Jan 2025

10/10 Excellent

jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Farrah

Stayed 4 nights in Dec 2024

10/10 Excellent

Alberto

Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

KATHLEEN

Stayed 2 nights in Dec 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

banafsheh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very helpful staff. Grateful for the free room upgrade.
Stayed 2 nights in Dec 2024

8/10 Good

Robina, Beckenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely hotel - some lovely touches but not quite 5 star. Expensive for what it is … but highly recommend and will happily return
Stayed 2 nights in Dec 2024

10/10 Excellent

Elina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice the location no super busy
Stayed 2 nights in Aug 2024

10/10 Excellent

rodrigo feher da

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again for sure

Clean and renovated, staff very friendly. Close to everything.
Stayed 3 nights in Dec 2024

10/10 Excellent

Gordon, Teaneck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and staff! Perfect location.
Stayed 5 nights in Nov 2024

10/10 Excellent

Melinda R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. Stayed quite a few days and walked the whole city. This location was perfect.
Stayed 6 nights in Oct 2024

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