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Hotel Puerta de Toledo

3.0 out of 5.0

Recent guest reviews

We stayed here for 4 nights at the beginning of November. The hotel is situated 30 to 40 minutes away from the airport traveling on the metro. Just needing to make 2 changes which was pretty straight forward. It is also just a 10 minute walk up the hill into the city centre. The hotel it self is very well decorated & furnished. The only thing that let it down was the breakfast. A good range of fruit & pastries but the warm “English” breakfast was pretty poor, over cooked or under cooked scrambled egg & a poor quality of sausages. For any football fans Athletico Madrid’s old ground Vicente Calderón is only a 10 minute walk behind the hotel. A must see before it gets knocked down. The restaurants around the hotel are pretty poor choice & quality specially the cafe next door. So definitely recommend making the short walk into the city centre for food. We spent a lot of time in the Mercado San Miquel & the restaurants around there. Unbelievable food & not too pricey for a world city centre.

Hotel is in quiet part of Madrid with very good restaurant behind the corner (Bar-Restaurante Rioja Nos Madrid) but in 10 minut walking you are at Sol, in 20 minutes at Gran Via. So good location. Room was clean, smells nice, very comfortable bed (maybe too much :). Breakfast was very good. With this price/quality ratio I can´t complain.

Located from the walking distance of the Via Major, short walk to Kings castle. Good wlan and breakfast. Hotel is next to big round about, so there is a lot of traffic noise during the day time. Not a cheapest hotel available.

I needed a hotel room at the last minute and Hotel Puerta de Toledo offered the best price. It wasn't cheap --116.00 USD, but the price was more than fair. I really appreciate the location, which is just across the glorieta (roundabout) from the metro stop. The manager was wonderful; my first room (which was small, but which overlooked a nice little urban courtyard) smelled of cigarette smoke. I'm seriously allergic --stale smoke makes me break out in a rash. He immediately changed the room for me, with no trouble at all. The second room smelled fine. Those rooms that end in 01 and 02 seem to be the ones that overlook the courtyard. I ended up in a room whose number ended in -26. No view out the window, but quite comfortable all the same.

I originally selected this hotel because of its central location and favourable price. Plans changed when my (almost teenage) grand-daughter decided to join me in Madrid, and the hotel were extremely helpful in adjusting arrangements to suit. Everything about the hotel was neat and tidy, and it was obvious that monies were being spent on maintenance and improvements. We were on the fourth floor and the decor there of the lift area and corridors was particularly attractive; and there was nice art-work there and in the rooms. Rooms were not large, but perfectly adequate. While there were no tea/coffee making facilities, there was a fridge, with complementary water, and a free safe. We used the metro a lot and (unsurprisingly!) Puerta de Toledo station is close-by. We did not have breakfast at the hotel. There are several cafes/bars nearby. I decided the one right next to the hotel was a bit pricey, and so we moved a little further where we were able to have bacon rolls and drinks for under 5 euros in total. The hotel's entrance area - reception, bar, lounge and TV area - was very pleasant, tastefully decorated and furnished. If I return to Madrid, I will certainly go back to Hotel Puerta de Toledo.

Just returned from a two night break & would definitely return. The hotel is a great base for exploring either on foot or taxi. The rooms are fine, clean and comfortable. Breakfast is ok. If all you want is somewhere to sleep after a busy day sightseeing & an evening eating Tapas then its ideal & I would return

I stayed at Hotel Puerta de Toledo for 4 nights with three old friends on a short break, As well as the price, we selected the hotel on the basis of it's location which is within easy reach of the city centre, and the fact that it offered hot and cold breakfast. The location is good. It's not in the centre but it's only an easy 10 minute walk away. The rooms are comfortable and the bathrooms spacious. Although the open design of the showers is superficially attractive in a pseudo-wet room style this does result in very wet floors! My bed was large and very comfortable. Rooms have a useful mini-fridge but sadly no tea and coffee making facilities. One of my companions pointed out a sign in the corridor stating that the 1st floor was the 'smoking floor'. We couldn't smell any residual smoke but if this bothers you make sure you're on a non-smoking floor Our major disappointment was the breakfast. The staff were very busy but seemed unable to keep pace with demand. There was a continual shortage of either plates or cups; there were three coffee machines but frequently none of them were operational and even when they were the quality of the coffee was very poor even by machine standards. There were plenty of bread and pastry options but the cold buffet left much to be desired - hard cheese that appeared to be dried up and sweaty and softer cheese slices stuck together never to be separated - bowls of butter portions left to melt under food heating lamps. The hot buffet was poor also. There were some good elements - the mushrooms, tomatoes and cooked red peppers - but the bacon was barely cooked and rubbery and the 'scrambled eggs' were left like a solid block of congealed custard. This wasn't just a one off-day, All of the above were features of all four of our breakfasts Bacon and eggs are the heart of a good breakfast and we look forward to a good breakfast on our trips but these were hugely disappointing. Having said all that - the reception staff were very courteous and helpful as were the bar staff. Madrid is a lovely city and we'll be back, but maybe not to this hotel unless it can improve its breakfast offering

Hotel location ideal for walking to the Royal Palace and the cathedral. Taking the no 3 bus brings you near Plaza Major. My room on 7th floor was spacious with large walk in shower. Bed very comfortable. Wardrobe had plenty of storage. There was a room safe and fridge.Air conditioning worked well. Breakfast was taken in the basement with good choice of hot and cold dishes, fruit, coffee/tea, pastries.

Let me start by the positives. The hotel has been recently refurbished and the rooms look nice and crisp. Now the negatives. Around 4-5 am the air conditioning stopped working until 10:30 am. The walls are extremely thin making the rooms super noisy, specially to the sounds of doors closing and guest rolling their suitcases through the hallways. Approximately at 7:20 am workers at the lobby began banging their hammers against the wall. Not the best wake-up call. At no time the hotel staff warned us that renovation projects were underway or that sounds of that nature will take place specially on a Saturday morning. Finally, at the time of check out we expressed our discomfort but instead of receiving an apology we received a bill full of incidentals not corresponding to us.

Hotel is basic but renewed and clean, rooms of reasonable size, breakfast is decent. The location is not far from the center, and a short walk from La Latina, and the prices are reasonable. Internet connection is included and OK.

Room options

Triple Room

Twin 3 | Sleeps 3

Superior Double Room

Full 1 | Sleeps 3

Superior Double Room Single Use

Full 1 | Sleeps 1

Standard Double Room Single Use

Full 1 | Twin 2 | Sleeps 18

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 980 reviews