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Apart-Hotel Serrano Recoletos

3.0 out of 5.0

Recent guest reviews

This hotel has a great location - we were literally a street away from the main strip used for the Real Madrid winning street party! I stayed as a group of 16 for a hen party, accommodation is ok for that - more hostel like than a hotel. Rooms were ok, but the pictures are obvioulsy old as look 'used' now. We had no problem with them though. I would say a drawback if nowhere to eat - although I contacted the reception before our visit & the lovely Raquel arranged for us to visit a coffee shop a few streets away as a group booking each morning. This was great. Staff lovely & overall a good location for a stag/hen party. Did also notice other guests had dogs

The location itself is good near by to luxury shops. We are disappointed for the cleanliness as hairs all over the floor and hairs in the toilet sink. The room stink as soon as you get in the room you can smell the foul odour. The windows are full of.finger prints. We arrived very late so we just get by and went to bed. The next morning we needed to shower there is no hot water only warm and not hot enough to shower early in the morning. Me and my daugther have to shower in semi cold water. I mentioned it to the reception and they told me something went wrong and now being fix. We have a small breakfast at the cafeteria downstairs and was greeted by sa miserable bartender and served us with a hot choco and sandwich with a frawn and miserable face. Great start for the day. We spend the whole day outside when we come back my husband wanted to have his shower still no hot water. We was told in 2 hours as its just heating the water in the tank. After 4 hours still no hot water. Was been yold to run the taps for 5 mins and still no.luck! I called again the receptionist he told me he is coming up to see the problem. I think he get stucked in the lift as he never came. It is an awful service when up paying 125€ a night. I could have gone somewhere nicer with the money. No wonder the room stinks as the guest can't have a shower. Disgusting I'm really disappointed as the Philippine Embassy recommended me this place to stay while sorting some documents in US and Phil embassy. Stay away and spend your good money somewhere else.

We stayed in this apartment hotel for 4 nights back in October 2017. When booking the room, we requested two single beds, but ended up having one double bed in our room instead. As we were both extremely tired after travelling, we couldn’t be bothered to complain about it. We probably should have informed the staff as neither of us slept well during our stay due to that (+also the mattress was very hard which I personally find uncomfortable). Now, few months later is way too late to complain about the bed issue as we did not say anything straight away, but thought I’d let people know about this anyway. This did not affect my rating. The room itself was modern, large and very tidy, spacious toilet/shower room with good shower. There was also a little kitchenette in the apartment room which included a fridge, hob and a sink + cupboard, but no cutlery, crockery or a kettle. Not sure if these items were available on request. The room was cleaned daily which was nice. There was also a laundry room available to use, so if any washing needed to be done, it was possible. Wi-Fi did not work in our room. The location of this apartment hotel was perfect for us. Not far from anywhere (within a walking distance) and most importantly it was in a quiet and safe street (near a big and busy road though!) There were couple of shops/supermarkets around and lots of restaurants, all within a walking distance from this place. Even with the language barrier, the housekeeping ladies were very friendly and helpful. The staff behind the reception also helpful, not the friendliest though. The price-quality ratio was good, we got what we paid for. I highly recommend this to anyone who wants to stay in a standard quality place, but who is not after any luxury.

Great sized bedroom and bathroom however I do not think they should be advertised as apartments. although supplied with a kitchen sink and 2 hobs there are no other cooking facilities such as a toaster/ microwave or kettle. There is also no equipment to cook with like pans or plates. Unsure if you request these things? Good location, easy to walk to the National Park and town centre. Good atmosphere, staff were helpful and friendly, bar is cheap.

Location is very good. Also hotel rooms and services are good. Hotel staff are supporting in nature. Rooms facility and cleaning services are also good. Other facilities of the hotel are also very good.

Great position and clean room with furnishings ok. However the bathroom was not up to it as water went all over the floor due to no wall around the shower. Towels and linen were old and soap and body wash was limited in supply.

Clean hotel but basic and it felt very impersonal. No cups or kettle initially available in the room, we had to request these, we were not charged but I am unsure if this is the norm. Air conditioning was poor, bed had plastic cover on which made for a sweaty nights' sleep. No BBC news channels available, only Spainish.

The hotel was well located for the price but the check in process too far too long, the room was not entirely clean (hair on the floor) and soap, toilet paper, etc. were not replenished. The requested coffee maker was provided. However, the coffee requested never arrived.

Very impressed with location of hotel. Good size rooms and bathroom. Close to stations (metro and Renfe services). About 15 to 20 min walk to nearest supermarket. Close to museums and the park down the road.

We stayed here in July 2017. Based on some of the previous reviews were weren't expecting much. However, it more than surpassed our expectations. The guy on the check in desk was polite and friendly. There was a slight language barrier as my Spanish skills are limited but we managed and he was very polite and helpful. Our room accommodated a family of four with two young children. The room was modern and has a good sized fridge freezer. There was also a microwave and hob. I recommend this apartment as a good place to stay if you are planning on getting out and about in Madrid and are looking for a comfortable place to rest on a night. Its location is excellent. Close to the Retiro park. The rooms were cleaned daily and the cleaners were very friendly and made a fuss of our children which was nice. I would definitely stay here again.

Calle de Villanueva, 2 Madrid Madrid

Hotel highlights

  • Walking distance to El Retiro Park
  • Free WiFi in rooms and public areas
  • Concierge services
  • Laundry facilities

Located in Salamanca, Apart-Hotel Serrano Recoletos is a short distance from popular attractions such as Prado Museum and Plaza Mayor. Each of the 132 rooms at this 3-star aparthotel includes a kitchenette, a refrigerator, and a flat-screen TV. Located centrally in Madrid, it's also close to El Retiro Park and Thyssen-Bornemisza Museum.


For your convenience, a continental breakfast is available for a fee. Savor a meal from the comfort of your room with room service.


The 132 recently renovated apartments feature kitchenettes. Guests can expect free WiFi and flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Safes and phones are other standard amenities.

Property features

Apart-Hotel Serrano Recoletos features free WiFi in public areas and laundry facilities. You can take advantage of discounted offsite parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage.

Room options

Apartment (1-4 people)

Twin 2 | Full 1 | Sleeps 4

Junior Suite (Apartment )

Twin 6 | Sleeps 7

Apartment (1-2 people )

Full 1 | Twin 2 | Sleeps 2

Studio (1-4 people)

Twin 2 | Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

32.0% of guests recommend this hotel

Total of 427 reviews