Located in Chamartín within a mile (2 km) of Paseo de la Castellana, Hotel Puerta América is within 2 miles (3 km) of other popular sights such as Bernabéu Stadium. This 315-room, 5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.
What's nearby
Plaza de Toros de Las Ventas - 15 min walk - 0.8 miles
Movistar Arena - 3 min drive - 1.2 miles
Bernabéu Stadium - 4 min drive - 2.0 miles
Gran Via - 5 min drive - 2.5 miles
El Retiro Park - 6 min drive - 4.2 miles
Getting around
Cartagena Station - 3 min walk
Nuevos Ministerios Station - 5 min drive
Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive
Restaurants
Skynight - 1 min walk
Milwaukee - 4 min walk
Peggy Sue's - 5 min walk
Reblochón - 4 min walk
la chalana - 4 min walk
About this property
Hotel Puerta América
Luxury hotel with 2 restaurants and bars
At Hotel Puerta América, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Self parking is offered for EUR 30.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a conference center, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and wired Internet, along with digital TV. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Children under 18 years old are not allowed in the fitness facility without adult supervision.
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Self parking on site (EUR 30 per day)
Extended parking on site (EUR 30 per night)
Food and drink
Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
2 bars/lounges
2 restaurants
A coffee shop/cafe
A poolside bar
Snack bar/deli
Restaurants on site
Karrara Terrace
Lobby Bistro
The Observatory
Things to do
Gym
Library
Seasonal outdoor pool
Family friendly
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
5 meeting rooms
Business center
Conference center
Outdoors
Garden
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
More
1 building
12 floors
Banquet hall
Built in 2005
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Pillow menu
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Towels provided
Entertainment
Cable/satellite channels
Food and drink
24-hour room service
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board on request
Safe
Soundproofed rooms
Policies
Check-in
Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
Swimming pool
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Children and extra beds
Children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs/infant beds are available
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
Deposit: EUR 50 per accommodation, per day
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
Self parking fee: EUR 30.00 per day
Extended parking fee: EUR 30.00 per night
Housekeeping is available for an additional fee
Rollaway bed fee: EUR 60.0 per night
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with extended parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.
Additional information about polices, regulations, and more:
Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
The seasonal pool is open from June 23 to September 15.
Pool access available from 11:00 AM to 8:00 PM.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Property is also known as
Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid
Frequently asked questions
Are free cancellation options available at Hotel Puerta América?
Hotel Puerta América offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.
How much does it cost to stay at Hotel Puerta América?
As of Oct 17, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Oct 19, 2025 start from $152.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What's there to do near Hotel Puerta América?
This hotel is situated in Chamartín, close to Bernabéu Stadium, El Retiro Park, and Gran Via. You'll also find Prado Museum and Royal Palace of Madrid within a short drive.
Is there parking available at Hotel Puerta América?
Yes, parking is offered for EUR 30.00 per day.
Does Hotel Puerta América feature a casino?
No, Hotel Puerta América doesn't have a casino.
Is there an indoor pool at Hotel Puerta América?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 11:00 AM and 8:00 PM and the seasonal pool will be open from June 23 until September 15.
What do couples enjoy most about Hotel Puerta América?
This boutique hotel offers many amenities for couples such as a poolside bar and 2 restaurants with some guestrooms featuring in-room massages.
Are there hot tubs at Hotel Puerta América?
No, this hotel doesn't have a spa tub.
Does Hotel Puerta América have a restaurant that serves breakfast?
Yes, Hotel Puerta América has 2 restaurants, and serves buffet breakfast each morning for a surcharge.
Does Hotel Puerta América allow pets to stay free of charge?
No, pets aren't allowed at Hotel Puerta América.
Are there connecting rooms at Hotel Puerta América?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
How close is the airport from Hotel Puerta América?
The closest major airport to Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 7.1 mi away (11 minutes by car).
Are there rooms with balconies at Hotel Puerta América?
No, there aren't any guestrooms with balconies at Hotel Puerta América.
Does Hotel Puerta América have a wedding venue?
Take advantage of the wedding venue at Hotel Puerta América if you plan to say "I do" during your trip.