I can’t cover everything, but the staff if just excellent, caring and top notch. The location is excellent. I can’t praise this hotel enough.
Bed too small, not a standard queen. No express checkout.
Restaurant and chef significantly overrated. Not enough staff at the restaurant. Room service, valet excellent
Very nice hotel in the city close to various attractions. The hotel is well decorated and has a beautiful main hall when you walk in with a bar. There is a roof top bar and restaurant. The food at the restaurant was great. The staff are friendly, speak English and were always helpful. If you get to choose the club option, do it as it has something to eat away and a decent free bar.
On this trip we stayed two separate times. On both occasions the facilities and the hotel staff were as expected. The concierge for the “Red Level” was especially helpful getting last minute restaurant reservations.
All aspects of our week-long stay met or exceeded our high expectations. Exhausted from a long trip we were allowed to check-in early without additional cost by very friendly staff. The room was routinely serviced more than once a day, with staff always being careful not to be intrusive or disruptive. The Dry bar in the main lobby area is an experience in itself, with welcoming, knowledgeable bartenders and waiters. The (premium) room decor is quite elegant and spacious for two persons.
This hotel is close to everything. Great shopping, eateries, metro station. The lobby is small, and elevators are tiny. Thankfully, the room is reasonably sized and comfortable. I would stay here again.
Very good service. Nice and modern rooms. Excellent amenities. Good central location to many sites.
Very comfortable solid 4.5 star hotel. The only reason for the missing half star is no extensive spa or pool. But the hotel is great location of restaurants shopping. Very convenient to some of the best tourist spots
This was our second time at the Gran Melia Fenix and we loved it. Our experience began with a very accomodating front desk staff which allowed us to have our room when we arrived four hours before the standard check-in time. We found ourselves in a classically decorated room that was spacious and smelled clean and fresh. A variety of delicious coffee was available on a daily basis and toiletries were fancy and plentiful. We were late raisers (the comfortable bedding and quietness were mostly responsible for it) and the cleanign staff quickly adjusted to our schedule and our room was always cleaned when we returned late at night. The Melia has a first rate popular bar that serves delicious mojitos and a high end restaurant with a varied menu. The area was beautiful and the location was perfect as we walked to most of Madrid's famous musems and excellent restaurants and did great shopping. We definitively recommend this five star hotel.
The Hotel is very conveniently located in the center, and is a very prominent good looking building. The staff were very friendly helpful and efficient. We had a premium room on the Red level which has its own concierge and a lounge where you can have drinks, snacks and breakfast. it was very convenient. The room was spacious, tastefully decorated with very comfortable furniture and bedding. Service was excellent.
Great place to stay! It was in a great location and rooms are very cute. It almost felt like we were in our own little apartment. The room shades could make the room so dark that we had amazing nights of sleep. We loved the towel warmer in the bath.
While not spectacular, Gran Melia Fenix was unique, and enjoyable for our brief stay in Madrid.
I was given a choice when we first arrived to stay in a room with a better view, which was not important to me...but if I were told how small the room was I would have considered an upgrade. Other than that it was perfect.
Located in Salamanca, Hotel Fenix Gran Meliá - The Leading Hotels of the World is next to Paseo de la Castellana and Golden Mile. This 203-room, 5-star hotel has a restaurant, free in-room WiFi, and a gym.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Hotel Fenix Gran Meliá - The Leading Hotels of the World's 203 rooms are soundproofed and provide minibars, free newspapers, and laptop-compatible safes. Guests can expect to find free WiFi and 37-inch plasma TVs with satellite channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. In-room massages are available, and other amenities include phones and desks.
At Hotel Fenix Gran Meliá - The Leading Hotels of the World, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is EUR 35.00 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 105 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a meeting room, a 24-hour business center, and coffee/tea in a common area.
I can’t cover everything, but the staff if just excellent, caring and top notch. The location is excellent. I can’t praise this hotel enough.
On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments. It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Looking forward to welcome you back to the Gran Meliá Fénix.
Bed too small, not a standard queen. No express checkout.
Greetings from Madrid! Thank you for sharing your comments. We take your comments on board for future renovations planned. With my best wishes to welcome you again in your new home in Madrid. Best Regards,
Restaurant and chef significantly overrated. Not enough staff at the restaurant. Room service, valet excellent
Greetings from Madrid! First of all, many thanks for sharing your opinion. We regret to know that your experience was not as pleasant as we wished. We always work hard in our efforts to ensure an immaculate service and we apologize if this time we did not achieve it with you. Nevertheless, I do sincerely hope you will not judge us solely on the basis of this particular experience but you will decide to visit us again to live the experience you could not perceive this time. Please, accept our sincerest apologizes about all the troubles you had and we are looking forward to welcome you back. Yours sincerely.
Very nice hotel in the city close to various attractions. The hotel is well decorated and has a beautiful main hall when you walk in with a bar. There is a roof top bar and restaurant. The food at the restaurant was great. The staff are friendly, speak English and were always helpful. If you get to choose the club option, do it as it has something to eat away and a decent free bar.
We are very grateful for your custom and for your delightful feedback. Your radiant review of our service and the attitude of our staff is what really makes our efforts worth putting in. It is truly special when our guests take their time to point out the wonderful work that our colleagues do on a daily basis and we thank you from the bottom of our collective heart. We are glad that you found aspects of our hotel to be unique and that you were able to take advantage of the little things at Gran Melia Fenix. Kind regards,
On this trip we stayed two separate times. On both occasions the facilities and the hotel staff were as expected. The concierge for the “Red Level” was especially helpful getting last minute restaurant reservations.
Dear guest, Greetings from Gran Meliá Fénix! Thank you so much for the time you have taken to share your nice feedback on Expedia as well as for choosing our Hotel during your recent visit to Madrid. It has been a great pleasure to have you here and we are delighted to receive such a positive feedback about our exclusive Red Level Service, where you can enjoy the most personalized attention and our fabulous Open Bar. Looking forward to welcome you back soon, Kind Regards. Esther Villanueva. Guest Experience Department.
All aspects of our week-long stay met or exceeded our high expectations. Exhausted from a long trip we were allowed to check-in early without additional cost by very friendly staff. The room was routinely serviced more than once a day, with staff always being careful not to be intrusive or disruptive. The Dry bar in the main lobby area is an experience in itself, with welcoming, knowledgeable bartenders and waiters. The (premium) room decor is quite elegant and spacious for two persons.
Dear John, Greetings from Madrid! I would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words, which will help us with our continuing effort to improve the services quality for our guests. We are proud to know that you had a good stay with us and I am delighted with your comments about the staff, do not hesitate that I will share them with the entire team. You left us speechless with your positive feedback! Looking forward to welcome you back soon. Best Regards. Esther Villanueva Guest Experience Manager
This hotel is close to everything. Great shopping, eateries, metro station. The lobby is small, and elevators are tiny. Thankfully, the room is reasonably sized and comfortable. I would stay here again.
Very good service. Nice and modern rooms. Excellent amenities. Good central location to many sites.
Very comfortable solid 4.5 star hotel. The only reason for the missing half star is no extensive spa or pool. But the hotel is great location of restaurants shopping. Very convenient to some of the best tourist spots
Greetings from Madrid! It is a great reward for us to receive this fabulous review! ! We are more than glad to know you have enjoyed a wonderful experience in Gran Meliá Fénix, in the heart of the Salamanca neighborhood. The entire team will be exited to know the big daily efforts are really valued. Feedbacks are very important for us to know how can we improve the procedures to meet the most highest expectations. We hope you give us again the opportunity to provide you the best cares soon. Best Regards,