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Recent guest reviews

Top property, business oriented. Restaurant on site Santceloni with 2 Michelin stars is one of the best in Madrid.

Until now the Best we found. Location, and atention were insuperable . Very recomendable. Regards

Beautiful hotel and fabulous staff. I was spoiled. Thank you

The hotel and rooms are very nice and top shape. Excellent location too. Staff somewhat overwhelmed by volume of passengers, not too responsive. I left behind an item in the room and although cane back twice the same day, they were useless and made me wait unreasonably long, to no avail. Breakfast was excellent though pricey (26 EUR)

Staff was very friendly. We arrived early and the front desk attendant made every effort to make us feel welcome and comfortable. The rooms were nice and clean, amenities were not replaced everyday (there for 6 nights, but ran out of a few items). Turndown service is nice touch, but happened inconsistently. Nespresso machines in every room, but one day we got a used capsule ( not used by us) placed in the box where new capsules go . The hotel is in a nice part of town ( quiet, 10 minute walk to Calle Serrano which has a lot of shopping and dining options). It is much quieter and not touristy. Subway is right outside and usually just 1 transfer to main sites. Overall, a nice hotel ( more like a 4 star) with friendly and helpful staff, but needs a slight improvement in housekeeping services. I would stay here again.

Cramped room. Very good bath and features. Could not cool the room due to their "cooling system" when temperatures outside varied. Sweated the 3 nights we spent there and the staff could not do anything to solve the problem and cool the temp in our room. Will not come back to this hotel. Absolutely not a five star hotel. I wonder who gives the star rating in some of these hotels. Is it regulated by the spanish government?

This hotel was undoubtedly the nicest hotel I have ever stayed at. It is a Michelin rated hotel and that is very apparent in the impeccable service and great attention to detail. The hotel staff were extremely nice and helpful and seemed to actually enjoy their job. Our maid was precious--she was an adorable short lady that could have been my second mother. The room was luxurious and clean. My favorite part was the bedet :-P. I only wish that there had been a bigger fridge and a less expensive breakfast buffet. The food was delicious--some of the best I ate

Great hotel. Very friendly staff, clean, large rooms. It was a little far from the city center, but bus/metro access right outside. Just a short ride in to downtown. On the upside, you're away from all the crowds and the noise of the main square. Would definitely stay again. Free wifi, fridge in room, nice bed and amenities.

Paseo Castellana 57 Madrid Madrid

Hotel highlights

  • Walking distance to Paseo de la Castellana and Sorolla Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Chamberi within a mile (2 km) of Santiago Bernabeu Stadium, Hyatt Regency Hesperia Madrid is within 2 miles (3 km) of other popular sights such as El Retiro Park. This 169-room, 5-star hotel has 2 restaurants along with conveniences like free in-room WiFi and a fitness center. It's connected to the convention center in central Madrid and also close to Gran Via Street and Prado Museum.


Dining

Enjoy dining at Santceloni, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM.


Rooms

Hyatt Regency Hesperia Madrid's 169 rooms are soundproofed and provide minibars, espresso makers, and laptop-compatible safes. Guests can expect free WiFi and 65-inch Smart TVs with satellite channels. Memory foam beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Rooms also include phones.


Property features

Renovated in 2019, Hyatt Regency Hesperia Madrid offers a fitness center, free WiFi in public areas, and coffee in a common area. If you drive, self parking is EUR 35.20 per night, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Family Suite

1 King Bed | Sleeps 4

Deluxe Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Regency, Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Hesperia Madrid

Everyone (1) Couples (4) Business (1) Family (1) Other (1)
5
Everyone

Top property, business oriented. Restaurant on site Santceloni with 2 Michelin stars is one of the best in Madrid.

By on Dec 7, 2018

Review comment responded on Dec 10, 2018

Dear Guest, Thank you very for your feedback. We are happy to know that our staff and our gastronomical offer were able to exceed your expectations. We are looking forward to welcome you back very soon. Best regards, María Herrero Guest Relations Manager

5

viaje a madrid

Couples

Until now the Best we found. Location, and atention were insuperable . Very recomendable. Regards

By on Aug 14, 2015

5

madrid

Other

Beautiful hotel and fabulous staff. I was spoiled. Thank you

By on Aug 5, 2015

4

nice facilities, mediocre staff

Business

The hotel and rooms are very nice and top shape. Excellent location too. Staff somewhat overwhelmed by volume of passengers, not too responsive. I left behind an item in the room and although cane back twice the same day, they were useless and made me wait unreasonably long, to no avail. Breakfast was excellent though pricey (26 EUR)

By on Oct 21, 2014

4

quieter part of town

Family

Staff was very friendly. We arrived early and the front desk attendant made every effort to make us feel welcome and comfortable. The rooms were nice and clean, amenities were not replaced everyday (there for 6 nights, but ran out of a few items). Turndown service is nice touch, but happened inconsistently. Nespresso machines in every room, but one day we got a used capsule ( not used by us) placed in the box where new capsules go . The hotel is in a nice part of town ( quiet, 10 minute walk to Calle Serrano which has a lot of shopping and dining options). It is much quieter and not touristy. Subway is right outside and usually just 1 transfer to main sites. Overall, a nice hotel ( more like a 4 star) with friendly and helpful staff, but needs a slight improvement in housekeeping services. I would stay here again.

By on Jun 6, 2014

3

absolutely not a five star hotel

Couples

Cramped room. Very good bath and features. Could not cool the room due to their "cooling system" when temperatures outside varied. Sweated the 3 nights we spent there and the staff could not do anything to solve the problem and cool the temp in our room. Will not come back to this hotel. Absolutely not a five star hotel. I wonder who gives the star rating in some of these hotels. Is it regulated by the spanish government?

By on Apr 7, 2014

5

felt like a king and queen

Couples

This hotel was undoubtedly the nicest hotel I have ever stayed at. It is a Michelin rated hotel and that is very apparent in the impeccable service and great attention to detail. The hotel staff were extremely nice and helpful and seemed to actually enjoy their job. Our maid was precious--she was an adorable short lady that could have been my second mother. The room was luxurious and clean. My favorite part was the bedet :-P. I only wish that there had been a bigger fridge and a less expensive breakfast buffet. The food was delicious--some of the best I ate

By on Mar 24, 2012

5

great hotel, easy bus/metro access

Couples

Great hotel. Very friendly staff, clean, large rooms. It was a little far from the city center, but bus/metro access right outside. Just a short ride in to downtown. On the upside, you're away from all the crowds and the noise of the main square. Would definitely stay again. Free wifi, fridge in room, nice bed and amenities.

By on Jun 14, 2010

Hyatt Regency Hesperia Madrid

Paseo Castellana 57, Madrid, Madrid 28046
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