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Pestana Collection Plaza Mayor

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Couples treatment rooms, sauna, body treatments, aromatherapy
Superior Room (Plaza Mayor) | Minibar, in-room safe, desk, laptop workspace
Lunch and dinner served
Couples treatment rooms, sauna, body treatments, aromatherapy
Lunch and dinner served
Luxury
VIP Access
4.0 star property
9.6

Exceptional

Madrid's heart at your doorstep

Stepping onto the private rooftop terrace reveals breathtaking views of Plaza Mayor while the seasonal pool offers refreshing escape. Downstairs, the spa provides Swedish massages in serene luxury. Restaurant Terraza Plaza Mayor serves delicious meals with the historic square as backdrop.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Calle Imperial, 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, laptop workspace

Classic Room

9.6 out of 10
Exceptional
(29 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor) | Minibar, in-room safe, desk, laptop workspace

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor | Minibar, in-room safe, desk, laptop workspace

Deluxe Plaza Mayor

9.4 out of 10
Exceptional
(3 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Loft

Loft | Minibar, in-room safe, desk, laptop workspace

Loft

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor) | Minibar, in-room safe, desk, laptop workspace

Suite (Plaza Mayor)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Plus

Minibar, in-room safe, desk, laptop workspace

Superior Plus

7.0 out of 10
Good
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Madrid

Located in Madrid Centro, Pestana Collection Plaza Mayor is adjacent to Plaza Mayor and within a 10-minute walk of other popular attractions like Royal Palace of Madrid. This 87-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Plaza Mayor - 2 min walk - 0.1 miles
  • Plaza de España - Princesa - 5 min walk - 0.3 miles
  • Puerta del Sol - 5 min walk - 0.3 miles
  • Royal Palace of Madrid - 8 min walk - 0.5 miles
  • Gran Via - 8 min walk - 0.5 miles

Getting around

  • Madrid Principe Pio Station - 2 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 33 min drive

Restaurants

  • ‪Bar La Campana - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Taberna Corrientes - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk

About this property

Pestana Collection Plaza Mayor

Guests of Pestana Collection Plaza Mayor enjoy a full-service spa, an indoor pool, and a gym. Offsite parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a seasonal outdoor pool.
49-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Minibars, espresso makers, and safes are other standard amenities.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 6 to May 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers discounted parking nearby, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from April to September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

Is free cancellation available at Pestana Collection Plaza Mayor?

Pestana Collection Plaza Mayor offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Pestana Collection Plaza Mayor?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Pestana Collection Plaza Mayor on May 5, 2026 start from $301, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Pestana Collection Plaza Mayor?

This hotel is situated in Madrid Centro, just steps from Plaza Mayor, and within a 10-minute walk of Puerta del Sol and Gran Via. You'll also find National Prado Museum and Plaza de España - Princesa less than a mile away.

Is parking available on site at Pestana Collection Plaza Mayor?

Yes, there is an electric car charging station and wheelchair-accessible van parking available.

Is there a spa available at Pestana Collection Plaza Mayor?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, aromatherapy, and couples treatments.

Does Pestana Collection Plaza Mayor include a casino?

No, Pestana Collection Plaza Mayor doesn't have a casino.

Is there an indoor pool at Pestana Collection Plaza Mayor?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 11:00 AM and 7:00 PM and the seasonal pool is normally open from April until September.

Is Pestana Collection Plaza Mayor a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and couples/private dining.

Are there hot tubs at Pestana Collection Plaza Mayor?

No, but guests can enjoy a sauna at this hotel.

Does Pestana Collection Plaza Mayor have a restaurant with a breakfast menu?

Yes, Pestana Collection Plaza Mayor serves buffet breakfast for a surcharge each morning at Terraza Plaza Mayor.

Does Pestana Collection Plaza Mayor allow pets to stay free of charge?

No, pets aren't allowed at Pestana Collection Plaza Mayor though service animals are welcome.

Are there connecting rooms at Pestana Collection Plaza Mayor?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Pestana Collection Plaza Mayor?

The closest major airport to Pestana Collection Plaza Mayor is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 14.1 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Pestana Collection Plaza Mayor?

Yes, some guestrooms at Pestana Collection Plaza Mayor offer a balcony.

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 830 out of 1004 reviews
Rating 8 - Good. 117 out of 1004 reviews
Rating 6 - Okay. 29 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Basem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026

10/10 Excellent

Victoria

Stayed 1 night in Jan 2026

8/10 Good

Lane, Everett

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff service, beautiful hotel in a unique historic location.
Stayed 5 nights in Jan 2026

10/10 Excellent

ROXANNA B

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2026

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and beautiful rooms. I recommend a room overlooking the plaza.
Stayed 1 night in Jan 2026

10/10 Excellent

Lissett

Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned. I arrived at 7am, and check-in is at 3 pm. However, they gave me an available room to access immediately.
Plaza Mayor
Balcony view
Stayed 3 nights in Jan 2026

8/10 Good

Stephen

Stayed 4 nights in Nov 2025

10/10 Excellent

Roberto, Rosemount

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, beautiful facilities and rooms. The check in staff needs to explain to guests that there is a discount voucher for the restaurant on check in. The bellman was amazing with a great smile and always willing to help.
Stayed 1 night in Jan 2026

10/10 Excellent

Cherie Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff, amenities and location are A+
Stayed 2 nights in Jan 2026

8/10 Good

Donald

Stayed 2 nights in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Amazing hotel. Staff is amazing. Breakfast is excellent. Rooms are great and you must try the pool - very unique experience. The location is perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Stayed 2 nights in Dec 2025

4/10 Poor

Billal

Stayed 4 nights in Dec 2025

10/10 Excellent

Edgar Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, location and food
Stayed 2 nights in Dec 2025

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities
Amazing facility and staff! Beautiful spa, great location
View
Stayed 2 nights in Dec 2025

10/10 Excellent

CHARLES, Oropesa del Mar

Probably the best 4 star hotel on Europe we've stayed at.
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and welcoming
Stayed 4 nights in Dec 2025

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was wonderful!
Stayed 4 nights in Dec 2025

10/10 Excellent

Brinley Paul, Maroubra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really disappointed about the lack of access to the terrace whilst I realize it talks about the pool, not being open during the winter there was no mention of the fact that there would be nice upstairs area. In addition, cleaning and servicing of the room was a little chaotic and needs greater supervision
Stayed 4 nights in Dec 2025

10/10 Excellent

Sally Ann

Stayed 4 nights in Nov 2025

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff Fantastic location
Stayed 2 nights in Dec 2025

10/10 Excellent

Ashish

Liked: Cleanliness, amenities, property conditions & facilities
I stayed here for the NFL Madrid Game in November. The location was amazing. The hotel was distance to many must see Madrid attractions and nearby to several subway stations. I ate breakfast on several occasions and loved the great selection and taste of the food. The staff was extremely nice. The room was perfect for my needs as I was a solo traveler for this trip. I didn’t have enough time to use the spa…maybe next time.
Stayed 6 nights in Nov 2025

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Historic site.
Stayed 1 night in Nov 2025

10/10 Excellent

Tricia Marie

Liked: Cleanliness, amenities, property conditions & facilities
The location. Staff was very nice. Only one part of the carpet in the room was moldy because it was right new to the bathroom, always getting wet.
Stayed 5 nights in Nov 2025

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is excellent
Stayed 2 nights in Dec 2025

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