Pestana Collection Plaza Mayor

4.0 star property
Hotel with a full-service spa, steps from Plaza Mayor
VIP Access

Choose dates to view prices

Photo gallery for Pestana Collection Plaza Mayor

Couples treatment rooms, sauna, body treatments, aromatherapy
Indoor pool, seasonal outdoor pool, sun loungers
Interior
Lunch and dinner served
Couples treatment rooms, sauna, body treatments, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

View in a map
Calle Imperial, 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Classic Room

9.6 out of 10
Exceptional
(28 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Loft

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Plaza Mayor)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Double Room

7.0 out of 10
Good
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Madrid

Located in Madrid Centro, Pestana Collection Plaza Mayor is adjacent to Plaza Mayor and within a 10-minute walk of other popular attractions like Royal Palace of Madrid. This 87-room, 4-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Plaza Mayor - 2 min walk - 0.1 miles
  • Puerta del Sol - 5 min walk - 0.3 miles
  • Royal Palace of Madrid - 8 min walk - 0.5 miles
  • Gran Via - 8 min walk - 0.5 miles
  • Prado Museum - 14 min walk - 0.8 miles

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪Bar La Campana - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Taberna Corrientes - ‬4 min walk
  • ‪La Casa Del Abuelo - ‬1 min walk
  • ‪La Quimera Tablao Flamenco y Sala Rociera - ‬3 min walk

About this property

Pestana Collection Plaza Mayor

Hotel with a full-service spa, steps from Plaza Mayor
Guests of Pestana Collection Plaza Mayor enjoy a full-service spa, an indoor pool, and a gym. Offsite parking is available for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a seasonal outdoor pool.
49-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Minibars, espresso makers, and safes are other standard amenities.
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 6 to May 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers discounted parking nearby, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from April to September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

Is free cancellation available at Pestana Collection Plaza Mayor?

Pestana Collection Plaza Mayor offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Pestana Collection Plaza Mayor?

As of Nov 29, 2025, prices found for a 1-night stay for 2 adults at Pestana Collection Plaza Mayor on Dec 15, 2025 start from $244.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Pestana Collection Plaza Mayor?

This hotel is situated in Madrid Centro, just steps from Plaza Mayor, and within a 10-minute walk of Puerta del Sol and Gran Via. You'll also find Royal Palace of Madrid and Prado Museum less than a mile away.

Is parking available on site at Pestana Collection Plaza Mayor?

Yes, there is accessible parking and electric car charging available.

Is there a spa available at Pestana Collection Plaza Mayor?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Pestana Collection Plaza Mayor include a casino?

No, Pestana Collection Plaza Mayor doesn't have a casino.

Is there an indoor pool at Pestana Collection Plaza Mayor?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 11:00 AM and 7:00 PM and the seasonal pool is normally open from April until September.

What amenities will couples enjoy at Pestana Collection Plaza Mayor?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Pestana Collection Plaza Mayor have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Pestana Collection Plaza Mayor have a restaurant with a breakfast menu?

Yes, Pestana Collection Plaza Mayor serves buffet breakfast for a surcharge each morning at Terraza Plaza Mayor.

Does Pestana Collection Plaza Mayor allow pets to stay free of charge?

No, pets aren't allowed at Pestana Collection Plaza Mayor though service animals are welcome.

Are there connecting rooms at Pestana Collection Plaza Mayor?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Pestana Collection Plaza Mayor?

The closest major airport to Pestana Collection Plaza Mayor is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 13.7 mi away (28 minutes by car).

Are there rooms with balconies at Pestana Collection Plaza Mayor?

Yes, some guestrooms at Pestana Collection Plaza Mayor offer a balcony.

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 830 out of 1013 reviews
Rating 8 - Good. 126 out of 1013 reviews
Rating 6 - Okay. 30 out of 1013 reviews
Rating 4 - Poor. 13 out of 1013 reviews
Rating 2 - Terrible. 14 out of 1013 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, redondo beach

Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved friendly staff and great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Wes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent location. Beautiful property. Incredible staff. What Mor do you want.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Erin

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Liliya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great roof top pool and gorgeous spa. The location near hotel is convenient, walkable to many historical places and good restaurants.
Stayed 1 night in Aug 2025

10/10 Excellent

Hans, West Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Cameron Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and service!
Stayed 6 nights in Aug 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Amenities
Great location
Stayed 3 nights in Aug 2025

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful from the front desk, to the restaurant, to the Spa, to the rooftop pool & lounge. The staff, also equally as beautiful, is so kind, helpful and attentive. Very conveniently located. Walking distance to many stores and a variety of delicious eateries. When a car was needed most destinations were less than 15 min away.
Market located just across the Plaza
Delicious eats
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew J, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel that is close to everything. We took advantage of the spa which was lovely and the restaurant has excellent food. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kuldip, New Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is so amazing. Super helpful and friendly. The location? You can't pick a better location in Madrid. The rooftop pool is a must for those hot summer days, but the spa pool is also nice for those chill days. We will be back for sure.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alonso, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

HARUHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Gillian

Stayed 4 nights in Jul 2025

8/10 Good

Leonardo

Stayed 6 nights in Jul 2025

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful. It is right in the middle of the Square and around the corner from Mercado de San Miguel Food Market. We had a view of the Square from our room. The front desk personnel and manager were very friendly. I would recommend this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Adam

Stayed 2 nights in Jul 2025

8/10 Good

Rosalinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and great Location! The spa isn’t as fancy as the pictures make it. But overall it was a beautiful hotel and we enjoyed the location! We would stay again in the future!
Stayed 2 nights in Jul 2025

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Amenities, property conditions & facilities
Absolutely amazing! Great location, would stay again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aashita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Pestana!

Loved our stay! We couldn’t have picked a better hotel for its comfort and location
Stayed 5 nights in Jul 2025

4/10 Poor

mathieu

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ma conjointe s'est fait voler 2 bagues et 150 euro en argent comptant dans la chambre. La direction de l'hotel nous fait perdre du précieux temps de vacances pour nous faire faire une déclaration à la police pour finalement nous dire qu'il ne rembourseront pas car ils nous ont fourni un coffre fort... Pourquoi ne pas l'avoir dit au départ... Aucune compensations proposé par l'établissement. Dommage pour un endroit de cette réputation/prix
Stayed 3 nights in Jul 2025