Highly recommended hotel, courteous and cordial staff who give a heartfelt service. We stayed in room 503 which was comfortable and cozy, with a window to the street. The bed was very comfortable. The water is warm and under strong pressure. Cleanliness of a high standard. Just a pleasure to stay at this hotel. מלון מומלץ מאוד, צוות אדיב ולבבי שנותן שירות מכל הלב. התארחנו בחדר 503 שהיה נוח ונעים, עם חלון לרחוב. המיטה היתה נוחה מאוד. המים חמים ובלחץ חזק. הנקיון ברמה גבוהה.פשוט תענוג להתארח במלון הזה.
Very friendly staff. Very clean and perfect location.
Great location and amazing staff! Love their hotel motto and all the little details. You can tell a lot of thought went into the theme of the hotel. Will definitely stay again. Thank you!
This is a hotel chain conceived of & marketed to gay men, which is fine as far as it goes, but it also claims to be "hetero-friendly," which results in some awkwardness (i.e., bewildered straight travelers). It's a beautiful building, well-located & relatively affordable, which is great as far as it goes. Unfortunately, the gay theme seems limited to a drag-oriented aesthetic that can get tired fast (I had a blaring neon sign in my room saying 'Pose.'). Unfortunately, because the breakfast is pretty mediocre & there are no workout facilities to speak of, it doesn't really follow through.
Spent one night with wife. A unique experience! Rooms are like nothing we've seen before. They are small, as advertised, for couples, but the touches are exceptional. Would love to stay there again!
Great hotel with a really central location. Staff were friendly and the rooftop pool was just amazing! This is my new Madrid hotel!
Great vibe, staff was amazing and very helpful. Very clean and unique rooms also very clean.
The hotel was perfect, as we expected it to be. We've stayed at Axel several times in other cities, so no surprises here. There were problems with the booking, and when we arrived, they had three overlapping and cancelled bookings for us, and we're still not sure how this happened. Luckily, the hotel were able to sort it out with not additional costs.
Wonderful staff. We were there New Year's Eve. The Skybar is only open mid-spring through summer, and the small bar downstairs closed early on New Year's Eve (before midnight). It would have been good to have something open at the hotel during New Year's Eve, given how crowded Puerta del Sol square was (completely inaccessible unless you were in line by 9 PM). It would not have been that cold upstairs on the roof deck, but you needed a bar open.
Nice hotel, centrally located close to Puerta del Sol and Atocha Train Station. Metro Anton Martin nearby. Pleasing and corteous staff. Hotel has a very nice rooftop with great views and a small pool. Overall, i liked my stay very much. Thanks!
Doors don't close easily, requiring that they be slammed, and when anyone nearby up down or to the side is slamming theirs, then your room will shake. I had this issue myself and spoke to a few others on other floors who experienced the same. They give you a kettle but housekeepers cannot replace the coffee--you have to request it at the front desk. This I have never seen in any hotel anywhere! But the staff is anxious to please, so that's good. Apparently they NEVER give good prices on their own website, and instead if you want a good price you need to book on some other site. Overall, recommended if you get a good price.
The glass door in the shower didn’t allow me to take any shower longer than 4 minutes without the water to start getting out the actual shower and flooding the room.
Check in with David was great he upgraded us to a mini suite which was really appreciated. The negative was room wasn't cleaned until 6:00 pm daily it forced us to sit at the rooftop bar waiting for a swift wipe down. Didn't care for that at all.The room also had a strong bug spray odor I had to leave the door open a lot of the time. Otherwise I love the room and i support the axle ideology I've been staying with the chain since 2009 in Buenos Aires and will continue wherever available.
I enjoyed the accommodation overall. The hotel is conveniently located. The rooms are beautifully decorated but unfortunately dark. Hotel staff is nice and welcoming. The rooftop deck is a nice to have if you want to relax after your walk in the city. The swimming pool (that is more a paddling pool) is unfortunately much too cold. You will also benefit from long chairs across the deck. Be mindful these chairs are uncomfortable for tall people because too short. They offer a steam room but surprisingly it was defective during my stay.
Located in Literary Quarter, Axel Hotel Madrid - Adults Only is adjacent to Plaza de Santa Ana and within a 5-minute walk of other popular sights like Lavapies. This 88-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a continental breakfast is served for a fee on weekdays from 7 AM to 11 AM and on weekends from 8 AM to noon.
The 88 rooms are soundproofed and have an array of amenities, including minibars, safes, and phones. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding.
Built in 2017, the brand new Axel Hotel Madrid - Adults Only offers an outdoor pool, a fitness center, and a rooftop terrace. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this adults-only hotel include free WiFi in public areas, a terrace, and laundry facilities.
Highly recommended hotel, courteous and cordial staff who give a heartfelt service. We stayed in room 503 which was comfortable and cozy, with a window to the street. The bed was very comfortable. The water is warm and under strong pressure. Cleanliness of a high standard. Just a pleasure to stay at this hotel. מלון מומלץ מאוד, צוות אדיב ולבבי שנותן שירות מכל הלב. התארחנו בחדר 503 שהיה נוח ונעים, עם חלון לרחוב. המיטה היתה נוחה מאוד. המים חמים ובלחץ חזק. הנקיון ברמה גבוהה.פשוט תענוג להתארח במלון הזה.
Dear Amit, Thank you for sharing such a great feedback with us. It is a real pleasure to read your stay has been wonderful , you have found your room clean and cozy and that our staff took excellent care of you. We are looking forward to welcome you back very soon, Again, thank you very much Kind Regards Saul Canal General Manager AXEL HOTEL MADRID
Very friendly staff. Very clean and perfect location.
Dear Guest, Thank you very much for taking the time to share your experience. I am so glad to read you have had a great stay and that our staff took excellent care of you , Looking forward to welcome you back, Kind Regards Saul Canal General Manager AXEL HOTEL MADRID
Great location and amazing staff! Love their hotel motto and all the little details. You can tell a lot of thought went into the theme of the hotel. Will definitely stay again. Thank you!
Dear Guest, Thank you very much for such a great review!!, Indeed our hotel has a lot oh history as it is located inside a palace of the XIX Century with a very interesting decoration, a tribute to madrid Inspired in the " Madrid Movement", of the 80s , a part of our history. Thank you for highlighting this!!!, Please come back and visit us again very soon at anytime. Warmest Regards Saul Canal General Manager AXEL HOTEL MADRID
Dear guest, Thank you for this fantastic score. We hope to see you again back very soon. Regards Saul Canal General Manager AXEL HOTEL MADRID
This is a hotel chain conceived of & marketed to gay men, which is fine as far as it goes, but it also claims to be "hetero-friendly," which results in some awkwardness (i.e., bewildered straight travelers). It's a beautiful building, well-located & relatively affordable, which is great as far as it goes. Unfortunately, the gay theme seems limited to a drag-oriented aesthetic that can get tired fast (I had a blaring neon sign in my room saying 'Pose.'). Unfortunately, because the breakfast is pretty mediocre & there are no workout facilities to speak of, it doesn't really follow through.
Dear Dan, Thank you very much for your feedback. Axel Hotels is a space of diversity where everybody is welcome even though our main target is the LGTBI Public. The term " heterofriendly", was carefully designed to spread mainly this message, that we do not care at all our guests sexual preferences, we just want to be a space for everyone. The neon sign saying pose comes from the very famous song of madonna " Strike a pose", that has had a lot of success during the 80s . Our hotel is mainly inspired in the Madrid Movement that took place in Madrid in the late 80's and we have decided to introduce elements like this neon signal in the rooms to make the difference. I am so sorry it was not up to your liking. Our breakfast is a buffet breakfast with coffee and tea served directly to the table . I would love to hear a more detailed feedback about your experience if you wish to share to take your comments on boards and made changes if necessary. We could not improve without our guests comments so every feedback is always very welcome at Axel Hotel Madrid. Thanking you in advance again, Warmest Regards
Spent one night with wife. A unique experience! Rooms are like nothing we've seen before. They are small, as advertised, for couples, but the touches are exceptional. Would love to stay there again!
Dear Alex, Thank you very much for your great feedback. Our rooms sizes goes from 18 to 60 metres squares depending on the type of room, however, I am so happy you have found our touches so special. We are looking forward to welcome you back very soon, Warmest Regards
Great hotel with a really central location. Staff were friendly and the rooftop pool was just amazing! This is my new Madrid hotel!
Dear Anonymous, Thank you for your great comment about Axel Hotel Madrid!! I'm pleased that you have been in our hotel. We strive to provide the best service and maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Thank you too for coming!! Best Regards, Saul Canal General Manager Axel Hotel Madrid
Great vibe, staff was amazing and very helpful. Very clean and unique rooms also very clean.
Dear guest, Thank you very much for your great review! We hope we can host you back very soon. Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid
Dear guest, Thank you very much for sharing your score about your recent stay! Best regards, Saúl Canal García Hotel Manager Axel Hotel Madrid
Dear Guest, Thank you very much for your scoring. Looking forward to welcome you back very soon, Kind Regards, Saul Canal General Manager AXEL HOTEL MADRID