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Recent guest reviews

Check in staff were fantastic. Valets, doormen and concierges were friendly, helpful and professional. Atmosphere is unmatched. You feel like you're in a unique, beautiful place. Bar/lounge service was terrific. And the fragrance when you enter the main entrance of the hotel is a great detail.

Excellent stay. First class service. A little overpriced.

Great hotel and unbeatable service in Madrid. Waiting to come back.

The service and the stuff, the Breakfast all of that and the buty of the hotel

This is truly one of the most outstanding hotels in the world

staff are really rude, iuncharming and takes hours to get attention

Nice hotel wit great location and beautiful grounds but I am used to a more personalized experience and this hotel only does the bare minimum... I prefer boutique hotels for their unique service and this place although 5 stars needs to have more attention to details!

Great everything. Parking outside a bit of a chore.

I don’t usually stay at 5 star hotels, but it’s nice to feel pampered every once in a while and the Gran Melia Palacio def9nitely doesn’t disappoint. All the details are perfect. Staff is exceedingly friendly. Perfect place to stay if you’re in Madrid and want to feel special.

The staff is very attentive. Close to the main tourists spots, in a very quiet street. From the check in, till the check out, had a very nice experience with its deco art paintings all over the place. Very clean place. The Dos Cielos Restaurant hosts a several courses menu i would recommend. Would stay again for the next time. I would suggest, fix the glass door on the bathroom room 104, cause it leaks water. Breakfast was great!, just would add a eggs/pancakes station. =) RECOMMENDED

Like a few other Melia hotels we have stayed at, this was an absolutely wonderful experience for a large family. We are a family of 10--grandparents, kids and grandkids. The hotel was warm and welcoming and provided every amenity for such a large and boisterous group. We had arranged for access to the "red" room and it was a great spot to have a snack and cool down during our adventures in Madrid. The pool deck was wonderful and there were many children there from all over the world for the grandkids to play with. The location was perfect with easy access to all the main attractions of Madrid as well as a great park for the kids just across the street. An absolute gem.

I had problems with my reservation. They ended up charging me twice. They are very bad in communication.

Great experince at his hotel, located in the historic center of Madrid, next to the opera house. Very clean, well appointed, friendly staff (particularly Rosa at the city expert desk), great breakfast with a variety of foods.

Cuesta de Santo Domingo, 5 Madrid Madrid

Hotel highlights

  • Walking distance to Gran Via Street and Royal Palace of Madrid
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Madrid Centro, Palacio de los Duques Gran Meliá - The Leading Hotels of the World is next to popular attractions like Plaza de Espana - Princesa and Royal Theatre. This 180-room, 5-star hotel has a full-service spa along with a 24-hour gym and free in-room WiFi.


Dining

There are multiple options for onsite dining with 3 restaurants, including Dos Cielos Madrid, which specializes in local cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7 AM to 11:00 AM.


Rooms

Palacio de los Duques Gran Meliá - The Leading Hotels of the World's 180 rooms are soundproofed and provide minibars, free newspapers, and laptop-compatible safes. 49-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Phones and desks are also standard.


Property features

Renovated in 2016, Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers a full-service spa, a gym, and a steam room. Valet parking is available for EUR 35 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a seasonal outdoor pool.

Room options

The Royal Suite

1 King Bed | 2 Twin Beds | Sleeps 4

Red Level, Junior Suite

1 King Bed | 2 Twin Beds | Sleeps 4

Red Level, Suite, 1 Bedroom

1 King Bed | 2 Twin Beds | Sleeps 4

Supreme Room

1 King Bed | 2 Twin Beds | Sleeps 4

Guest reviews for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Everyone (8) Couples (1) Business (1) Family (9)
5
Family Partner Couples

Check in staff were fantastic. Valets, doormen and concierges were friendly, helpful and professional. Atmosphere is unmatched. You feel like you're in a unique, beautiful place. Bar/lounge service was terrific. And the fragrance when you enter the main entrance of the hotel is a great detail.

By on Mar 20, 2022

Review comment responded on Mar 22, 2022

Dear Thomas, Thank you very much for taking the time to share your experience with us, and for your kind feedback. We are thrilled to read about your satisfaction during your stay with us, thanks, partly, to our proffesional and human team. Please, be assure we will continue working with passion and professionalism in order to continue offering our guests the best of experiences. I am, as the rest of the team of Palacio de los Duques, a Gran Meliá Hotel, looking forward welcoming you back soon! Greetings from the heart,

5
Family

Excellent stay. First class service. A little overpriced.

By on Mar 15, 2022

Review comment responded on Mar 22, 2022

Dear Mr. Thomas, First of all, we would like to thank you for taking the time to share your experience with us. We are very happy to read about your satisfaction during your stay with us. Thank you very much for your kind feedback regarding your excellent stay, thanks to our human team. Be assure we will continue working with passion and professionalism in order to continue offering our guests the best of experiences. I am, as the rest of the team of Palacio de los Duques, a Gran Meliá Hotel, looking forward welcoming you back soon! Greetings from the heart,

5
Family

Great hotel and unbeatable service in Madrid. Waiting to come back.

By on Oct 12, 2021

Review comment responded on Nov 30, 2021

Dear Mr Andres, Thank you so much for such a positive review. We are delighted that we made you feel at home. This personal attention is one of the things that we try to maintain in our hotel; our team enjoyed catering to your needs as much as you enjoyed your stay. We would be pleased to welcome you back very soon. Kind regards,

5
Family Family

The service and the stuff, the Breakfast all of that and the buty of the hotel

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Dear Guest, Thank you very much for sharing your lovely words with us and the rest of the users of Expedia! It is our pleasure to know that we were able to exceed your expectations. The doors of our palace will remain open for you. With our best wishes,

5
Family

This is truly one of the most outstanding hotels in the world

By on Jan 7, 2020

Review comment responded on Jan 7, 2020

Dear Guest, Thank you very much for sharing your comments of your recent stay with us and the rest of the users of Expedia! We are pleased to know that you had a lovely stay with us in our little palace and you enjoyed the room. With our best wishes,

5
Everyone

By on Oct 26, 2019

Review comment responded on Oct 26, 2019

Dear Guest, Thank you very much for sharing your feedback with us and the rest of the users of Expedia! We are happy to know that you had a wonderful stay with us in our little palace. With our best wishes, Guest Experience Department

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Dear Guest, Thank you for sharing your feedback with us and other travelers in Expedia! It is our pleasure to know that we are able to exceed your expectations during your recent stay in our little palace. The doors of our little palace will remain open for your next visit to Madrid! With our best wishes,

3
Family Family

staff are really rude, iuncharming and takes hours to get attention

By on Apr 15, 2019

Review comment responded on May 1, 2019

Dear guest, Thank you very much for sharing your opinion about your recent stay with us. We are sorry we did not get your expectations. If you wish you could tell us more in details we will assist you. Kind regards,

5
Everyone

By on Feb 12, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thank you very much for sharing with us such a positive feedback! We are really happy to know that everything was to your liking during your experience with us. We hope to see you soon in a near future in your new home in Madrid. Kind regards,

4
Everyone

Nice hotel wit great location and beautiful grounds but I am used to a more personalized experience and this hotel only does the bare minimum... I prefer boutique hotels for their unique service and this place although 5 stars needs to have more attention to details!

By on Sep 4, 2018

Review comment responded on Sep 6, 2018

Dear guest, Thank you very much for sharing your opinion about your recent stay with us. Every day we work hard in order to provide 5 Stars service to our guests. Looking forward to host you the next time. Best regards,

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Cuesta de Santo Domingo, 5, Madrid, Madrid 28013
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