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Palacio de los Duques Gran Meliá - The Leading Hotels of the World

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Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

A rooftop terrace with two lounge chairs, a small table with drinks, and a view of a large cathedral with domes.
A spacious living room with a large wooden panel wall, a flat-screen TV, and a dining area with a long table and modern chairs.
A courtyard with a fountain, a building with arched windows, and a wrought iron gate.
A luxurious lobby with a grand chandelier, red velvet sofas, and a central decorative piece.
A courtyard with a fountain, outdoor seating, and a building with multiple windows and doors.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
  • Place, Royal Theatre
    ‪2 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

Room

  • Sleeps 3
  • Free wired internet

View all photos for Family Grand Supreme

Room

Family Grand Supreme

  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a desk, and a chair. There is a large painting on the wall and a window with curtains.

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Premier Room

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room

9.6 out of 10
Exceptional
(31 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room (Supreme)

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a large painting on the wall.

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Supreme Room Red Level

A large bed with white bedding, two bedside tables with lamps, a sofa, and a large painting on the wall.

Supreme Room Red Level

9.6 out of 10
Exceptional
(16 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Junior Suite

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level, Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Suite, 1 Bedroom

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Red Level, Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 505 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Master Suite Red Level

A spacious living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Master Suite Red Level

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Velazquez Penthouse Suite Red Level

A hotel room with a large bed, a painting on the wall, a side table, and a window with curtains.

Velazquez Penthouse Suite Red Level

  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Margarita Presidential Suite Red Level

A balcony with a table and chairs, a potted plant, and a view of city buildings and a dome structure.

Margarita Presidential Suite Red Level

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for The Royal Suite

A hotel room with a large bed, a sitting area with a table and chairs, a large mirror, and a painting on the wall.

The Royal Suite

  • 2152 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room

A large bed with white linens, a nightstand with a lamp, and a large painting on the wall.

Supreme Room

10.0 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Junior Suite, Terrace

A hotel room with a large bed, a sofa, a small table, and a TV.

Red Level, Junior Suite, Terrace

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room Red Level (2 adults+ 2 children)

A hotel room with a large bed, a painting on the wall, a sofa, and a small table with a lamp.

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Red Level)

A hotel room with a large bed, a desk, a chair, a lamp, and a wall painting.

Suite, 2 Bedrooms (Red Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Twin Beds
  • Free wired internet

View all photos for Red Level, Suite, 3 Bedrooms

A modern hotel room with a large bed, a glass-enclosed shower, and a decorative wall mural.

Red Level, Suite, 3 Bedrooms

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

A hotel room with a large bed, a desk, a chair, a lamp, and a wall painting.

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Twin Beds
  • Free wired internet

View all photos for Family Room Grand Supreme

A modern hotel room with a large bed, two bedside tables, a desk, and a large abstract painting on the wall.

Family Room Grand Supreme

  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, Connecting Rooms

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room, Connecting Rooms

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Premier Room, Connecting Rooms

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room, Connecting Rooms

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room, Connecting Rooms

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a large painting on the wall.

Family Room, Connecting Rooms

  • 710 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room Red Level Connecting Rooms

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Supreme Room Red Level Connecting Rooms

  • 861 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Supreme Room Red Level Connecting Rooms 4+4

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Supreme Room Red Level Connecting Rooms 4+4

  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free wired internet

View all photos for Red Level Suite Junior Connecting Rooms

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level Suite Junior Connecting Rooms

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Red Level Suite Junior Connecting Rooms 4+2

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level Suite Junior Connecting Rooms 4+2

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

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  • Pet friendly
  • Free WiFi
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9.4 out of 10, Exceptional, 1,000 reviews
$401 nightly
The price is $441
Nov 2 - Nov 3
Total with taxes and fees
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About the neighborhood

Madrid

Located in Madrid Centro, Palacio de los Duques Gran Meliá - The Leading Hotels of the World is adjacent to Royal Theatre and within a 5-minute walk of other popular sights like Plaza de Oriente. This 179-room, 5-star hotel has a 24-hour gym along with free in-room WiFi and a rooftop terrace.

What's nearby

  • Plaza de Oriente - 2 min walk - 0.1 miles
  • Royal Theatre - 2 min walk - 0.1 miles
  • Gran Via - 3 min walk - 0.2 miles
  • Royal Palace of Madrid - 5 min walk - 0.3 miles
  • Plaza Mayor - 5 min walk - 0.3 miles

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 15 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 33 min drive

Restaurants

  • ‪El Rey De Los Tacos - ‬1 min walk
  • ‪Tierra Burrito Bar - ‬3 min walk
  • ‪Beer Station - ‬2 min walk
  • ‪Red Level Lounge - ‬1 min walk
  • ‪Tap Room Opera - ‬2 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers a gym, a steam room, and a rooftop terrace. Valet parking is available for EUR 45 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a terrace.
49-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, laptop-compatible safes, and desks are other standard amenities.
Recreational amenities at the hotel include a health club and a steam room.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 1 mile (EUR 45 per day)
  • Valet parking on site (EUR 45 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Jardín de los Duques
  • Los Duques Grand Café

Things to do

  • 24-hour gym
  • Steam room

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1851
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with satellite premium channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 85 per pet, per day
  • Dogs only
  • 2 total pets
  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Valet parking fee: EUR 45 per day
  • Nearby parking fee: EUR 45 per day (6562 ft away)
  • Pet fee: EUR 85 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Is a free cancellation option available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

As of Oct 2, 2026, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran Meliá - The Leading Hotels of the World on Nov 1, 2026 start from $565, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

This hotel is situated in Madrid Centro, just steps from Gran Via, and within a 10-minute walk of Plaza Mayor and Puerta del Sol. You'll also find Plaza de España and Royal Palace of Madrid less than a mile away.

Will I be able to park at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes, valet parking is offered for EUR 45 per day. An electric car charging station is also available for guests.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have luxury amenities?

Yes, guests can indulge in luxuries such as a steam room, a garden-view restaurant, and a poolside bar at this hotel.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World include a casino at the property?

No, Palacio de los Duques Gran Meliá - The Leading Hotels of the World doesn't have a casino.

Will I find an indoor pool at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

There are many amenities for couples at this hotel, including a garden-view restaurant and a poolside bar plus some guestrooms feature a sauna.

Are there hot tubs at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

No, but this hotel does have a steam room.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have a restaurant with a breakfast menu?

Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Palacio de los Duques Gran Meliá - The Leading Hotels of the World allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Palacio de los Duques Gran Meliá - The Leading Hotels of the World for a fee of EUR 85 per pet, per day.

Are there connecting rooms at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

The closest major airport to Palacio de los Duques Gran Meliá - The Leading Hotels of the World is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 10.5 mi away (33 minutes by car).

Can I book a room with a balcony at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy garden and courtyard views.

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World have a wedding venue on site?

There are wedding services available at Palacio de los Duques Gran Meliá - The Leading Hotels of the World if that's in your vacation plans.

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 816 out of 938 reviews
Rating 8 - Good. 89 out of 938 reviews
Rating 6 - Okay. 21 out of 938 reviews
Rating 4 - Poor. 8 out of 938 reviews
Rating 2 - Terrible. 4 out of 938 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Excellent breakfast Safe Friendly staff
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Location and staff were excellent
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas of the hotel exceptional. We would definitely stay again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in luxurious surroundings and perfect spot to walk around the sights of the City. We especially loved the Red Level lounge and the rooftop pool and jacuzzi! We will be back again!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. The hotel is very nice, staff is wonderful and breakfast was great
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and beautiful property
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, very clean, gorgeous courtyard to relax
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Staff is fantastic.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt special from the moment I arrived. The staff were amazing. The bed was incredibly comfortable. Would highly recommend.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This was the BEST hotel I've ever stayed in. EVERYTHING and EVERYONE was just perfect.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super attentive & greeted us with a glass of cava, room was absolutely perfect and gave us nice gifts to celebrate our anniversary :)
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly authentic Spain feel, very clean, extremely pleasant staff! Highly recommend!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice, Staff and Rooms!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this hotel, and the second stay was just as amazing as the first! The staff is so incredibly helpful--not in your face or pushy, but there when you need them and very kind. We selected the Red Level again, and we loved the separate lounge area (and took advantage of it). This has become our go-to hotel when in Madrid! Oh, and we loved the bath tub. :)
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent and friendly. Loved my stay there.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional, the hotel stunning & the red level service worth every penny. I cannot rate this hotel or its staff highly enough. If we return to Madrid in the future, we would absolutely stay here again!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and location. Stayed in junior level suite with red level access. Great amenities in the room. Very close to Plaza Mayor. Staff was very hospitable and accommodating. Free breakfast in the morning was a great start to the day.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. All staff were inviting and accommodating. They went above and beyond to make us feel welcome and to attend to our every need. The cafe and dining services were excellent in all ways - selection, taste and service. Highly recommend!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Aug 2025