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Hotel Ciudad de Alcalá

2.0 star property

Choose dates to view prices

Photo gallery for Hotel Ciudad de Alcalá

A corridor lined with potted plants and a statue.
A bar area with a counter, stools, and a variety of bottles and glasses.
A hotel hallway with a reception desk, a map on the wall, and a bookshelf.
A restaurant interior with a counter, seating area, and potted plants.
A room with a bed, wicker chairs, a small table, a television, and two mirrors on the wall.

Reviews

6.8 out of 10

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Place, Plaza Cervantes
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Double or Twin Room

A corridor lined with potted plants and a statue.

Double or Twin Room

  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

A room with two beds, a nightstand with a lamp, a phone, and two framed pictures on the wall.

Triple Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

Single Room

  • 151 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Alcala de Henares

Hotel Ciudad de Alcalá places you next to Palacio Laredo and within a 10-minute walk of Parque O'Donnell. This 30-room hotel welcomes guests with conveniences like a coffee shop/cafe, free in-room WiFi, and free newspapers in the lobby.

What's nearby

  • Palacio Laredo - 2 min walk - 0.1 miles
  • Convent of Las Clarisas de San Diego - 8 min walk - 0.5 miles
  • University of Alcala - 8 min walk - 0.5 miles
  • Plaza Cervantes - 8 min walk - 0.5 miles
  • Corral of Comedies Theater - 8 min walk - 0.5 miles

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Ramen Kagura - ‬5 min walk
  • ‪Ali Baba Kebap Haus - ‬1 min walk
  • ‪Indalo Tapas - ‬6 min walk
  • ‪Restaurante Al Andalus - ‬5 min walk

About this property

Hotel Ciudad de Alcalá

Guests staying at Hotel Ciudad de Alcalá enjoy free WiFi in public areas, free newspapers, and a vending machine. Self parking is available for EUR 8 per day. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry.
15-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Other amenities include hair dryers, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per day)
  • Limited onsite self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 10.6 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

Is free cancellation available at Hotel Ciudad de Alcalá?

Hotel Ciudad de Alcalá offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Ciudad de Alcalá?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Ciudad de Alcalá on Jul 19, 2026 start from $46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Hotel Ciudad de Alcalá?

Located steps from Palacio Laredo, this hotel is in Alcala de Henares, and within a 10-minute walk of Teatro Salon Cervantes and Plaza Cervantes. You'll also find Convent of Las Clarisas de San Diego and Cervantes Birthplace Museum less than a mile away.

Is there parking available at Hotel Ciudad de Alcalá?

Yes, parking is offered for EUR 8 per day.

Does Hotel Ciudad de Alcalá feature a casino on the premises?

No, Hotel Ciudad de Alcalá doesn't have a casino.

Is there an indoor pool at Hotel Ciudad de Alcalá?

No, there is no indoor pool at this hotel.

Is Hotel Ciudad de Alcalá a good place to stay for couples?

Amenities at this hotel that appeal to couples include a coffee shop/cafe and a 24-hour front desk.

Does Hotel Ciudad de Alcalá have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Ciudad de Alcalá feature a restaurant that includes a breakfast menu?

No, Hotel Ciudad de Alcalá doesn't have a restaurant that serves breakfast.

Does Hotel Ciudad de Alcalá allow pets to stay for free?

No, pets aren't allowed at Hotel Ciudad de Alcalá.

Does Hotel Ciudad de Alcalá have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Ciudad de Alcalá?

The closest major airport to Hotel Ciudad de Alcalá is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 13.9 mi away (24 minutes by car).

Are there rooms with balconies at Hotel Ciudad de Alcalá?

No, you won't find guestrooms with balconies at Hotel Ciudad de Alcalá.

Hotel Ciudad de Alcalá Reviews

Reviews

6.8
Rating 10 - Excellent. 25 out of 121 reviews
Rating 8 - Good. 35 out of 121 reviews
Rating 6 - Okay. 32 out of 121 reviews
Rating 4 - Poor. 13 out of 121 reviews
Rating 2 - Terrible. 16 out of 121 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gwen

Liked: Cleanliness
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Lyra

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Julissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, property conditions & facilities
Fuerte olor a tabaco. Mucho ruido huéspedes
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Yalismarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Héctor

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Daniel Alejandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Juan

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

leyla

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

JOSE GOMEZ

Disliked: Cleanliness, amenities, property conditions & facilities
Habitacion sucia, colchones echos polvo , manchas por todas partes.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

MANUEL

Liked: Staff & service
El hotel necesita una reforma completa.Está muy anticuado y tiene muy mal aspecto. Hay hostales de más calidad.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Carlos J.

Liked: Cleanliness, staff & service
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Yilixe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente cerca al tren al centro muy bien ubicado
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones ruidosas,se siente todo lo que hacen los clientes de al lado. Paredes parecen de papel. Necesita una buena reforma, y muy importante cambiar el colchón, al menos el nuestro estaba totalmente hundido. Mas de una noche aquí te dejas la espalda totalmente fastidiada. Es una pena porque esta bien situado, muy cerca de la estación, pero necesita muchos cambios para mejorar. Para lo que es, calidad-precio me parece caro apra el servicio que dan. Recepcionista nada amable, mas bien antipática. Para trabajar de cara al cliente no da el perfil.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gaudencia

Liked: Cleanliness, staff & service, room comfort
Si, fácil acceso
Stayed 1 night in Oct 2025
Verified

8/10 Good

Steen

Liked: Cleanliness, staff & service, room comfort
Ganske udemærket hotel
Stayed 1 night in Sep 2025
Verified

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities

No repetiremos

Las fotografías del hotel publicadas no se corresponden con la realidad, el hotel está viejo y necesita reforma integral. La limpieza regular,. encontramos unos calcetines usados debajo de una de las camas, no sabemos si del anterior inquilino o mas antiguos, el personal respetuoso. El frigorifico hacía un ruido infernal, no enfriaba y tuvimos que desenfucharlo. A mi parecer le sobra una estrella.
Stayed 1 night in Aug 2025