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Hotel Ciudad de Alcalá

2.0 star property
Hotel in Alcala de Henares with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel Ciudad de Alcalá

Interior detail
Interior entrance
Double Room Single Use | In-room safe, blackout drapes, iron/ironing board, free WiFi
Front of property
Interior entrance

Reviews

7.0 out of 10
Good

Popular amenities

  • Laundry
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, Plaza Cervantes
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Double or Twin Room

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Triple Room

  • 161 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds

Single Room

  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Alcala de Henares

Hotel Ciudad de Alcalá places you next to Palacio Laredo and within a 10-minute walk of Parque O'Donnell. This 30-room hotel welcomes guests with conveniences like a coffee shop/cafe, free in-room WiFi, and free newspapers in the lobby.

What's nearby

  • Convent of Las Clarisas de San Diego - 8 min walk - 0.5 miles
  • Plaza Cervantes - 8 min walk - 0.5 miles
  • University of Alcala - 8 min walk - 0.5 miles
  • Cervantes Birthplace Museum - 10 min walk - 0.6 miles
  • La Garena Plaza Shopping Center - 6 min drive - 3.1 miles

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Churrería Chocolatería Cibeles - ‬3 min walk
  • ‪Pizzeria Carlos - ‬5 min walk
  • ‪Ramen Kagura - ‬5 min walk
  • ‪Indalo Tapas - ‬6 min walk

About this property

Hotel Ciudad de Alcalá

Hotel in Alcala de Henares with a 24-hour front desk and a coffee shop
Guests staying at Hotel Ciudad de Alcalá enjoy free WiFi in public areas, free newspapers, and a vending machine. Self parking is available for EUR 8 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables.
15-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Other amenities include hair dryers, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per day)
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 10.6 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

Is free cancellation available at Hotel Ciudad de Alcalá?

Hotel Ciudad de Alcalá offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What is there to do within easy reach of Hotel Ciudad de Alcalá?

Located steps from Palacio Laredo, this hotel is in Alcala de Henares, and within a 10-minute walk of Plaza Cervantes and Convent of Las Clarisas de San Diego. You'll also find Monastery of San Bernardo and Convent of San Juan de la Penitencia less than a mile away.

Is there parking available at Hotel Ciudad de Alcalá?

Yes, parking is offered for EUR 8 per day.

Does Hotel Ciudad de Alcalá feature a casino on the premises?

No, Hotel Ciudad de Alcalá doesn't have a casino.

Is there an indoor pool at Hotel Ciudad de Alcalá?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Ciudad de Alcalá?

Amenities at this hotel that appeal to couples include a café and a 24-hour front desk.

Does Hotel Ciudad de Alcalá have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Ciudad de Alcalá feature a restaurant that includes a breakfast menu?

No, Hotel Ciudad de Alcalá doesn't have a restaurant that serves breakfast.

Does Hotel Ciudad de Alcalá allow pets to stay for free?

No, pets aren't allowed at Hotel Ciudad de Alcalá.

Are there connecting rooms at Hotel Ciudad de Alcalá?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Ciudad de Alcalá?

The closest major airport to Hotel Ciudad de Alcalá is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 13.9 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Hotel Ciudad de Alcalá?

No, at Hotel Ciudad de Alcalá, there aren't any guestrooms that list a balcony.

Hotel Ciudad de Alcalá Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 94 reviews
Rating 8 - Good. 32 out of 94 reviews
Rating 6 - Okay. 27 out of 94 reviews
Rating 4 - Poor. 9 out of 94 reviews
Rating 2 - Terrible. 8 out of 94 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meegan

Stayed 1 night in Jul 2025

6/10 Okay

FRANKLIN

Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Neil

Stayed 5 nights in Mar 2025

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025

6/10 Okay

ROSHAN KUMAR

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025

10/10 Excellent

Seunghyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la estación!

6/10 Okay

marleny

Traveled with family
I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024

6/10 Okay

Cesar, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Marlon

Stayed 2 nights in Feb 2024

10/10 Excellent

Marlon

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Marlon

Stayed 1 night in Jan 2024

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023

6/10 Okay

Rodolfo

Traveled with family
Liked: Staff & service
Por el costo estuvo ok, nada espectacular.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Well positioned

The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and bars Walking distance to train approx mins and clean
Stayed 9 nights in Dec 2018

8/10 Good

Marlon, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price Location perfect-close to lots of restaurants/bars Coffee shops etc Around the corner from train station
Stayed 6 nights in Jul 2018

8/10 Good

Sheri

Liked: Staff & service, room comfort

An old "new" build in Alcala, great location.

This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
Stayed 4 nights in May 2018

4/10 Poor

Karl, PA

Disliked: Cleanliness, staff & service

Cheap, and you get what you pay for

Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am. Don't stay here if you want to get any sleep.
Stayed 5 nights in May 2017

6/10 Okay

daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.

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