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Hotel Cisneros

3.0 star property
Hotel in Alcala de Henares with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Cisneros

Deluxe Room | In-room safe, desk, blackout drapes, iron/ironing board
Deluxe Room | Bathroom | Shower, hair dryer, bidet, towels
Deluxe Room | In-room safe, desk, blackout drapes, iron/ironing board
Exterior
Deluxe Room | In-room dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Paseo de Pastrana, 32, Alcala de Henares, Madrid, 28803
  • Place, University of Alcala
    ‪16 min walk‬
  • Place, Plaza Cervantes
    ‪18 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Double or 2 Twin Beds

Standard Room, 1 Double or 2 Twin Beds | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Double or 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room (Cama extra)

Double Room (Cama extra) | In-room safe, desk, blackout drapes, iron/ironing board

Double Room (Cama extra)

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use

In-room safe, desk, blackout drapes, iron/ironing board

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 193 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Alcala de Henares

Hotel Cisneros is a short stroll from Antiguo Hospital de Santa María la Rica and Casa de la Entrevista. This 42-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Magisterial Cathedral of Saints Justo and Pastor - 15 min walk - 0.8 miles
  • University of Alcala - 16 min walk - 0.9 miles
  • Plaza Cervantes - 18 min walk - 1.0 mile
  • Monastery of San Bernardo - 18 min walk - 1.0 mile
  • Convent of Las Clarisas de San Diego - 19 min walk - 1.1 miles

Getting around

  • Alcalá de Henares Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪Churrería Chocolatería Cibeles - ‬6 min walk
  • ‪Cafeteria Miranda - ‬12 min walk
  • ‪Bocata Mix - ‬10 min walk
  • ‪Casa de extremadura - ‬11 min walk
  • ‪Bar Los Jardines - ‬13 min walk

About this property

Hotel Cisneros

Hotel in Alcala de Henares with a 24-hour front desk and a restaurant
Hotel Cisneros features free WiFi in public areas, a business center, and a meeting room. Self parking is available for EUR 15.00 per night. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a terrace, laundry facilities, and a vending machine.
Guests can expect free WiFi and plasma TVs with cable channels. Bathrooms offer hair dryers and bidets. Safes and desks are also standard. Housekeeping is not available.

Similar properties

View from property
Evenia Alcalá Boutique Hotel
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
9.0 out of 10, Wonderful, 170 reviews
$81 nightly
The price is $89
Jan 13 - Jan 14
Total with taxes and fees
Evenia Alcalá Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per night)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: EUR 15.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: noon—-5:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Cisneros Alcala De Henares
Cisneros Hotel
Hotel Cisneros
Hotel Cisneros Alcala De Henares
Hotel Cisneros Hotel
Hotel Cisneros Alcala de Henares
Hotel Cisneros Hotel Alcala de Henares

Frequently asked questions

Is a free cancellation option available at Hotel Cisneros?

Hotel Cisneros provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Cisneros?

As of Jan 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Cisneros on Feb 9, 2026 start from $82.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Cisneros?

This hotel is located in Alcala de Henares, a short 17-minute walk from Monastery of San Bernardo and also 18 minutes on foot from Plaza Cervantes. You'll also find Antiguo Hospital de Santa María la Rica and Casa de la Entrevista less than a mile away.

Will I be able to park at Hotel Cisneros?

Yes, parking is offered for EUR 15.00 per night.

Does Hotel Cisneros include a casino on the premises?

No, Hotel Cisneros doesn't have a casino.

Will I find an indoor pool at Hotel Cisneros?

No, there is no indoor pool at this hotel.

Is Hotel Cisneros good for couples?

Couples will appreciate amenities like a bar, a restaurant, and concierge services at this hotel.

Does Hotel Cisneros have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Cisneros feature a restaurant that includes a breakfast menu?

Yes, Hotel Cisneros serves breakfast for a surcharge from its restaurant.

Will Hotel Cisneros allow pets to stay for free?

No, pets aren't allowed at Hotel Cisneros.

Does Hotel Cisneros have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Cisneros?

The closest major airport to Hotel Cisneros is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 15.5 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Hotel Cisneros?

No, there aren't any guestrooms with balconies at Hotel Cisneros.

Hotel Cisneros Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 116 reviews
Rating 8 - Good. 62 out of 116 reviews
Rating 6 - Okay. 16 out of 116 reviews
Rating 4 - Poor. 2 out of 116 reviews
Rating 2 - Terrible. 2 out of 116 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jūratė

Stayed 4 nights in Sep 2025

10/10 Excellent

Isabel Lucy, Houston

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I was at the desk for about 10 minutes before someone came to check me in.
Stayed 1 night in Sep 2025

8/10 Good

Jean, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, satisfactory for the price
Stayed 4 nights in Sep 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo y agradable

La habitación era limpia, cómoda, amplia y agradable. Los trabajadores muy amables
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal stopover location in mid-Spain

We wanted an overnight stop halfway from Almeria to Santander without going into Madrid itself. The hotel was ideally situated just off the A2 and parking was available right outside the hotel. The restaurant attached to the hotel provided a late snack and drink when we arrived and a good value breakfast the next morning (4 Euros for a breakfast which included bacon and eggs!). Staff were attentive and helpful, the room was clean and comfortable and we would definitely stay there again. A short drive around the town in the evening indicated a place in which to spend a longer time so we will be planning a 2 day stopover next time!
Stayed 1 night in Mar 2019

2/10 Terrible

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience

Staff was so rude did not want to help with anything they would also give dirty looks at foreigners. Their where ants in my room I was so unsatisfied if you tried to park the car they said it would be 90 euros per night which is out rages when you can find parking on the street I will never come back to this place or recommend anyone to stay their
Stayed 7 nights in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located for Madrid International Airport

Hotel Cisneros is a business-like establishment located about a 15-minute walk south of the city center. It is a great location for the night before or the night after a flight at Madrid Airport (10 miles west). Well removed from the main street and quiet. A number of small markets and bar-cafes are a two-minute walk away. Plenty of free parking. Strong wi-fi.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Front desk clerks did a fantastic job orienting is in a new city and offering recommendations for places to eat.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will go again

Wellworth visiting alcala de henares .world heritage place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a historic town.

The historic town is lovely and full of amenities. The hotel staff and the the staff in the Fifty Fifty cafè are lovely and really helpful. Could have done with coffee and tea in the room.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An unfortunate nights stay.

Our stay was ruined by a student party who kept us awake with their noise throughout the night. On contacting reception the young girl did try to help, but without much success. Breakfast is to be missed, it is very poor even by continental standards. We got the impression that the hotel is struggling. Must praise the receptionist who was most helpful and spoke excellent English. Our evening meal was very average.

8/10 Good

Mileq4, Colombia

Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel in Alcala city. 50 mins from Madrid

Very nice people and with a convenient restaurant next to the door.

8/10 Good

Ahuva, Orange, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable.

Clean and comfortable. Excellent location. Full of historical places to visit from the old Juderia, to the famous Complutense university, roman remains, the birth place of Miguel de Cervantes, and many more.

10/10 Excellent

Manuela, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cisneros Wonderful

Wonderful hotel, great staff, enjoyable stay

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice friendly hotel

I will be staying again ,staff were all very friendly rooms were clean

6/10 Okay

Verified traveler

Passable but nothing to write home about

Very friendly and helpful receptionist. Other than that not much reason to return. Alcala is pretty scary (very downmarket)...about the worst town I've seen out of two dozen places in Spain.

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the center of beautiful Alcala de Henares

I would deffinitely recommend it however if you want to go to Madrid you have to take bus then the train which will take you directly to Atocha Station (total travel time about 1 hour). Very helpfull staff.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

we were impressed with the service we received from staff. Breakfast was appropriate and refreshing that meet our needs. Hotel amenities were good and the location was near to the city centre.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay at Alcala de Henares

Nice hotel outskirt of Madrid. The room is good size and quite comfortable. Helpful and friendly staff. The old city of Alcala de Henares is definitely worth to visit.

8/10 Good

Paul, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cisneros Alcala de Henares

Rooms clean and tidy, typical business type hotel. Coukd do with some English Channels on TV

8/10 Good

Karin

Stayed 6 nights in Oct 2025

4/10 Poor

Laura

Business traveler
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025