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Complutense

Property class: 2

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Photo gallery for Complutense

Property entrance
View from property
Room
Hallway
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle Encomienda, 9, Alcala de Henares, Community of Madrid, 28805
  • Place, University of Alcala
    ‪5 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪5 min walk‬
  • Place, Plaza Cervantes
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Double or Twin Room

Room

Double or Twin Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Room

Triple Room

  • 194 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room

Room

Single Room

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Bathroom

Quadruple Room

  • 194 sq ft
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Alcala de Henares

Complutense places you within a 10-minute stroll of Capilla de las Santas Formas and Convent of Las Clarisas de San Diego. This 19-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk.

What's nearby

  • University of Alcala - 5 min walk - 0.3 miles
  • Convent of Las Clarisas de San Diego - 5 min walk - 0.3 miles
  • Plaza Cervantes - 8 min walk - 0.5 miles
  • Palacio Laredo - 8 min walk - 0.5 miles
  • Cervantes Birthplace Museum - 11 min walk - 0.6 miles

Getting around

  • Alcalá de Henares Station - 11 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 29 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Gastronomía de China - Xian - ‬2 min walk
  • ‪Las Murallas - ‬4 min walk
  • ‪Ebano - ‬4 min walk
  • ‪Asador a Toda Brasa - ‬5 min walk

About this property

Complutense

Limited parking is available. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage.
Guests can expect free WiFi and LED TVs. Bathrooms have hair dryers and free toiletries. Desks are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: EUR 4 per person

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • LED TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately EUR 4 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Hotel Complutense ALCALA DE HENARES
Complutense ALCALA DE HENARES
Complutense Hotel
Hotel Complutense
Complutense Alcala de Henares
Complutense Hotel Alcala de Henares

Frequently asked questions

What's there to do close to Complutense?

This hotel in Alcala de Henares is within a 10-minute walk of Convent of Las Clarisas de San Diego, Palacio Laredo, and Plaza Cervantes. You'll also find Teatro Salon Cervantes and Cervantes Birthplace Museum less than a mile away.

Is parking available on site at Complutense?

Yes, though parking is limited parking.

Does Complutense feature a casino at the property?

No, Complutense doesn't have a casino.

Will I find an indoor pool at Complutense?

No, there is no indoor pool at this hotel.

Are there hot tubs at Complutense?

No, there isn't a spa tub at this hotel.

Does Complutense have a restaurant that serves breakfast?

Complutense offers continental breakfast each morning for a surcharge though there is no restaurant.

Will Complutense allow pets to stay free of charge?

No, pets aren't allowed at Complutense.

Are there connecting rooms at Complutense?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Complutense?

The closest major airport to Complutense is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 14.6 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Complutense?

No, there aren't any guestrooms with balconies at Complutense.

Complutense Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 27 reviews
Rating 8 - Good. 9 out of 27 reviews
Rating 6 - Okay. 5 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has everything in one place except they don't offer breakfast at this time, but there is a short walk from many stores and cafes.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean as well as the bathroom. It is very small, I mean, very. Besides the bathroom, there's nothing more than the bed and a little space around, it so be aware. Other than that, great location!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hostel that is comfortable, well located and priced right. We spend very little time there as we arrived late and left early the next morning. AC in the room was excellent. Water temp and pressure was very good. The only gripe with my experience was that we got three full beds instead of one queen sized bed for a couple. This is not a big deal, maybe I made a mistake when booking. At the time of our travel there were some construction on nearby streets that confused our taxi driver, not the hotels fault by something to keep in mind. Also the "pin" link to Apple Maps from the Expedia App leads to the wrong location. I would recommend this hostel for someone traveling to Alcala looking for affordable, centrally located and comfortable place to rest.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
I didn't get the room shown in the pictures since, instead of a real window, I had a skylight and because of the sun the curtain had to remain on. Except for a hair dryer, the room has no amenities and there's no space to leave your stuff in the bathroom (which had a mini sink). Staff was nice and the hotel is close to the university and to eating places and a supermarket.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitacion impecable, buen servicio y persona, muy atentos.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar

Fue muy acojedor, buen lugar para puntos de encuentros turisticos cerca de todo. Lo unico que no tiene es desayuno el resto todo bien!!!
Stayed 8 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Property conditions & facilities
En el subsuelo y sin suministros
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue bien. La situación del hotel es buena, cercana al centro
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Especial para uno a días

Excelente. Cómodo y agradable. Tranquilo. Volveré a reservar este hotel.
Stayed 2 nights in Jun 2018
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort
Muy bien ubicado, pero la habitación es muy pequeña. El wifi no permite la conexión a internet.
Stayed 1 night in May 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Room OK however

Clean, Had to settle for twin beds, very uncomfortable mattresses, pillows terrible. Cold, no heat, no thermostat. There was an a/c unit, appeared to have instructions for heat but "not recommended'. Used the extra blankets, still cold. Several steps to entrance, and 3 down to elevator.
Stayed 2 nights in Apr 2018
Verified review

6/10 Okay

Hotel céntrico y bastante barato.

Hotel céntrico y bastante barato. No ha estado mal.
Stayed 2 nights in Mar 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

Hostal muy familiar y acogedor

El personal encantador, la situación perfecta, pero la habitación excesivamente pequeña para 2 personas en cama de matrimonio, al igual que el baño, muy incómodo por lo pequeño que es.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, room comfort

Ni fú ni fá...

Yo diría que es una pensión, y no un hotel. Habitaciones bastante pequeñas, y algunas camas con colchón deteriorado. Aunque por ese precio, difícil encontrar algo mejor. Lo más destacable, la ubicación.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

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