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AC Hotel Avenida de América by Marriott

3.0 out of 5.0

Recent guest reviews

The room is modern and nice. Is Clean, confortable and and has good size. The corredor is dark and strange. I don't like it. The people from reception is kind and pay attention to the guest. The opportunity is the ambience of lounge, reception and restaurant. Old and it seems dirty. The neighborhood is not good.

I tend to stay at this hotel if I have meetings to the north of Madrid (San Fernando, Torrejon, even Alcobendas) it is will situated to leave Madrid in the morning against the flow of traffic but allows you to be in the city for the evening. The hotel is simple, clean, modern. No real bar (but this is Madrid, you should be able to find something), but the breakfast is fine. The room was rather spacious, I think this was a corner room so it is probably slightly larger than others. Good heating / AC and a big comfortable bed where I had a very good night’s sleep. There always seem to be taxis waiting at the door in the morning so transport is easy

This establishment is a fairly average hotel in a non discript area of Madrid. The rooms were average with the standard difficult to control air conditioning/heating and some of the rooms were quite noisy, overlooking a busy road. Saving graces for this hotel were the staff, all of whom were friendly and helpful, as well as the very good continental style breakfast. Down side was the price, I thought that this hotel was very expensive for what it is. I do wish that Trip Advisor would add Good to the list of options! This hotel was better than average, buy it wasn't really a very good!

For what I paid it was a nice hotel, nothing special and good location near subway stations to get around town. The room was small but about what I expected for price in Europe. I would stay again as it is reasonable price for a no frills comfortable hotel.

Checkin was easy. The front desk staff was nice and personal. The bus stop was a block down to get to the center of town. The metro was close too. My room seemed to be very drab and dusty like it hadn’t been used in a while.

Well, I was hoping Marriott's ownership of these hotels would improve them, but how wrong I was! The people are quite nice but in the way of any sort of needs for a business traveler, forget it. No outlets to charge multiple devices (seriously, there was ONE and who has only one device to charge these days?), the shutters on the room windows open but don't close. The desk light didn't work. No facial tissues. No wash cloth. Nice-sized room but NEVER AGAIN! This is not the only AC Hotel in Spain at which I have stayed and they ALL are lacking in investment and upkeep.

The stay at this hotel had some serious issues. One may also call it a health and safety issue. There was a blood stain or what appeared to be one on the comforter that you take out of the closet for the bed. The bed itself only has a flat sheet and a fitted sheet. The fitted sheet itself looked like it as in bad shape as well with some staining, but the main issue was the comforter as you can tell in the photos. This was only discovered on the day of checkout when the room was lit with daylight and you could see the condition of the linens. In addition to that, there was also a random blonde hair in the sink area and our party of two don't have a blonde hair on our bodies. Would like to know why and how exactly a comforter in that condition was in a room let alone used by a guest.

We stayed here for four nights before transferring to a more central tourist hotel in Madrid. There were two very big events happening when we were in Madrid and the more central hotels were very pricey. We knew this hotel was a bit out of the way for tourists and thought we'd use the metro or taxis to get where we needed to be. The taxis were reasonable in price and the metro easy to use. Also, by staying at this hotel, we were able to walk and dine with the locals. It's not a tourist area. The front desk staff was helpful and on one occasion, the man behind the desk went out of his way to help me with a problem involving my suitcase. The staff always greeted us when we entered the building. There is a room service menu but it's not available on the weekends. The soup and pizza we ordered from it were very good. Since others on TA had mentioned the noise level, I did ask for a quiet room and we had a room on the fifth floor and at the front. I'm a pretty light sleeper. You could not hear any voices from within the hotel or from the streets but occasionally there were vehicle noises. In North America, I always marvel at the jazzy carpet designs used by the Marriott chain. It was our first stay in a European Marriott and they don't have that colourful carpeting. There was no carpet in the room and we found this to be the usual as we traveled through Spain. Our room had a small sofa, tv, and ample places for luggage and was clean and comfortable. The bathroom was large with a European shower. We were not offered a free breakfast for being gold members but were offered free use of the in-room mini bar. The breakfast room was large. There were the usual offerings you find at a European breakfast buffet. This hotel worked for us as tourists but it is primarily designed for business people. Most often there was a taxi waiting just outside the front doors and the Metro was close by. If you need a place to eat nearby, The Two Amigos is a pizza place ($) and is to the right out the hotel's front door. It's a few minutes walk. The owner speaks English. There's another spot we went to twice that is about a seven minute walk from the hotel: Los Montes de Galicia ($$$) and its rated very high in TA. There are other eating establishments in the area but these are the two we tried and we liked them both. Staying here was a positive experience for us. Finally, loved the little jar of chocolate that we found in our room. What a nice treat!

Had a very brief stay at this property and the best part was location. The rooms are small. They did not throw in free breakfast, despite me being a Marriott Platinum member. Instead the amenity they offered was free mini bar - which was unfortunately not too useful for me. However, the hotel was very generous with extended check out timings. Check in and check out was really smooth. The main bus station/ metro station at Avenida America is really close by. What I want to highlight however, is that I arrived at 6AM in the morning and while I was at reception counter, a local guy tried to distract my wife by dropping in a few euros while another one tried to flick away her sling bag (kept on the sofa). Spain is hotbed of pickpockets and these pickpockets cannot thrive without support from local authorities and local public. The hotel should and must do its part adequately to ensure people who come in the premises have a valid reason to do so, in order to ensure the safety of its guests

Needed to stay here for a night due to our flight being cancelled. Check in was quick, staff was nice but don't expect any above and beyond service. Room is outdated but bed is decent enough for sleep. There was lingerie (like Victoria Secret sexy time lingerie) left behind from the previous guess and half a water bottle was left in the mini fridge. This is not acceptable and made me doubt whether they even clean the rooms. I brought the lingerie downstairs and the half-drunk water and showed it to the front desk. They apologized and that was that. Breakfast is not included (even as a Marriot Gold) but included the mini bar which didn't have much (and half drunken water bottle). If you need a quick night sleep then this place will probably work for you. It is no frills and don't expect much.

Calle del Cartagena, 83-85 Madrid Madrid

Hotel highlights

  • Close to Las Ventas
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Salamanca within a mile (2 km) of Las Ventas, AC Hotel Avenida de América by Marriott is within 2 miles (3 km) of other popular sights such as Santiago Bernabeu Stadium. This 144-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Located in central Madrid, the hotel is also near Prado Museum and Plaza Mayor.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 144 rooms are soundproofed and have minibars and desks. Guests can enjoy TVs and stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries.


Property features

Guests of AC Hotel Avenida de América by Marriott enjoy a fitness center, free WiFi in public areas, and a meeting room. Self parking is offered for EUR 24.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, free newspapers, and laundry facilities.

Room options

Superior Room

King 1 | Twin 2 | Sleeps 2

Room, 1 Twin Bed

Twin 1 | Sleeps 1

Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 503 reviews