AC Hotel Avenida de América by Marriott

Wife & I stayed here, our first AC experience. Not bad at all, good service and rooms were nice. Close to the Cartagena metro station which is convenient. Everyone was nice, hospitable and spoke good English. Would stay again

3/5 stars because the staff was friendly-enough and the bed was comfortable. You can get a good night sleep, which is very important, as well as get some work done (also very important). The tub shower (odd for Europe) is good but you have to climb over the toilet to get in. Both the hotel, and the neighborhood around it, are relics of the 60s or 70s. There is no charm here, no modern European design, and I kept thinking that this is what the old Soviet hotels must have been like. Beyond the lobby, the common areas smell like stale cigarette smoke and the "fitness facility" a mere closet. If you need to be in this neighborhood, this is probably the best choice. Otherwise, keep searching. Even as a Gold Marriott member, I'll forgo the earned points (btw, received zero special treatment for my elite status) and stay elsewhere in Madrid next time.

I am continuing from FairEvaluator's review I read before I came to this hotel or to be precised, among the many reviews I read in finding and choosing the hotel. I am still at the hotel and will be here for another 4 days. I never had to review a hotel while I am still here because I have too many things to do but this one is an exception. Actually, I had wanted to send this on my second day here. I go to a Marriott because of the security, comfort, reliability and user friendly as a business traveller, they kind of assisting my business matters, but I am not getting the last two here. I saw many business people arriving at the hotel the last two days so I guess it is hotel for business people like me as reviewed by others BUT… This is my first time in Spain so may be the hotel practice is different for a Marriott in Spain? Do not know and something I hope that Marriott would be able to let me know so I can do further research the next time I travel to a different Marriott in another country..eh..and further consideration whether I should come to an AC Hotel by Marriott or look up for a Marriott specific. Plus points: 1. Check in was smooth and the front desk entertained my query about possible upgrading. Clear explanation was given although I know he is struggling with the English. 2. Location was good, easy access by 2 metros. Coming to my grievances: 1. Bath toiletries and towels were not for two eventhough I booked for two persons, and there were just shampoo, bath gel, comb, tissues (this is new) and shower cap. So I eventually asked for more the next morning as I did not want to bother the housekeeping in the evenings, they sent me more stuffs including body lotions (ehm...that is interesting). So I went to let them know at the front desk that the baths were not prepared for two people but upon returning from business, the toiletries are still unpredictable and still a pair of washers. Ehm...I thought, Fair Evaluator just commented on this and had been responded by the manager but....ehm... The next morning, I also called to request for a toothbrush as I usually did not bring this as I like to travel light but I am not… so I chose my cloths over my toiletries BUT they say that they did not provide...(this is not normal for me...) you have tissues but not disposable toothbrush in a business-goers hotel..? I luckily this time did brought one from a Marriott hotel I recently stayed in Malaysia and hopefully it last for the next few days more... Mind all that I do not collect toiletries ok..but I depend on them for ease of travels. Oh, the third day, I called again for toiletries because they did not replenish it and I got these (photos attached), I bag full of toiletries...I just asked for bath gel and shampoo and this is what was delivered. Ehmm...is this how a Marriott service is, not presented but dumped at..Yesterday, they still did not replenish the toiletries for two and for all items but then we had left the bag of toiletries on the trolley so maybe they think we had been delivered..no sense of presenting it as we usually get at hotels... 2. Laundry - I attached a number of photos to illustrate what happen. I do not like how they handle your laundry. The first time, I receive a weird and REALLY smelly smell from the scarves I received. I send a number of clothings but only the scarves were smelly, the front office agreed and had it resent. Luckily I had others to wear. But, it came to me whether they did wash it again or just spray more good smelling stuffs because upon return, it smells of strong perfume. It is expensive to my standard but it only has a day service, no overnight service even for pressing only. Sent in the morning and it gets back to you by late afternoon or early evening. And, they stapled 2 TIMES a number tag to each of your clothings..Oh this is HAZARDOUS to your clothings..luckily I am a lady, I can say for sure that if it is my husband, he would easily torn some of his. It is not a small staples but bigger staples...even on my cotton scarves so I do not dare to send my silk scarf. I do not want any permanent ugly holes on my scarves or clothings. I did not see it the first time but as I put on my blouse, I felt a thingling thing and double check I saw the staples. As shown in my photos. You have to carefully use your nails to unpicked these staples. Well…. ask your administration people how to unpicked these kind of staples..it is not easy.. I don't thing that is how you should handle laundry at this establishment....I would have let the front desk know but I just do not have the energy and time to make sure they understand...here, you can try to google translate and ask me further at another time. 3. Unassisting staffs. May be not all but should not be the front desk staffs. I always ask the help of the front desk to help with my mails, usually mailing my postcards, birthday cards to an overseas address. I do not even have to find stamps for them..This was what I did even in a Marriott in Pennsylvania, US as I need to mail a birthday card to my daughter and Malaysian Marriott. But it is not so here. I asked to help me mail my cards: birthday and good luck to my children but they asked me to go and find the stamps somewhere 1-minute walk from the hotel. I did but could not find the establishment and because I am too worn out, I just came back and retire to my room for the day. Actually, I have been going around for the stamps and was hoping that the hotel could assist at the end. At first she seems to have understood my request but after I had brought down the cards, she then ask, "Would you need stamps for these?" I definitely say "yes!" So then she asked me to go and look up for it some shop outside the hotel about 1-minute walk. I did but I did not find it. I thought may be she would inquirer when she sees me coming into the hotel and not dropping the cards to her but she did not and she did not even inquirer whether I got it or not...there we no guest and she was at the desk. I did not even look at her..it was just unpleasant... I went up and my card did not work, I had to come down again to activate the card still she did not inquirer and there is no house phone at my level. Usually if I could call to let them know of the problem, the staff would run up to bring me a new card..in a different country and different Marriott location. And, this morning, we were disconnected from our wifi. When we called, they gave us a new password..ehm..I booked for a number of days and doesn’t we should be given that length of time for room access and wifi connection? Do we have to continuously go down to get access? I am tired for my business, please ease our stay and other things… This is my fourth day at the hotel and maybe more to come??? Why did not I leave? Convenience I guess..they still serve you at their personal level…

I spent few days when visiting Madrid in March with my wife. We took a room for 2 people as mentioned in the reservation and the room had two beds. We found towels only for one person in the room. A new set was delivered when requested at the reception. Next day the same situation. On top they did not delivered new gel and shampoo, but the left over from the previous day. Again all issues fixed after a call. My real "BUT" is when on the 3rd day the issue was there upon our arrival to the room. My complain was more "energetic" at this time. Just apologies. If I found the problem on a potential 4th day I would have considered very disrespectful. To my good luck I was there only 3 days. Please soap is cheap. Deliver the bottles no matter how much is left and make sure towels are in the right number. The rest about this hotel as mentioned by other travellers-

We are here for our convention. Our hotel is conveniently located near the convention center made accessible by the metro rail system which is very efficient. Rooms are nice and breakfast is good. Staff are friendly. A very nice stay

It is a 3* Hotel, the location is good, but the rooms are very loud on 2 of the 4 sides of the Hotel. So look for a room not facing the front side or the side on the left of the front entrance, or else you wil not be able to sleep. My room was on the 4th floor facing the left side and it was impossible to sleep until late in the night. The breakfast has no variety, but it is ok. Service is very good, personnel always friendly. Bus station (direct connection to the airport and center) is on walking distance, and also 2 metro stations.

Small modern hotel. surrounded by small neighborhood restaurants. far from center but close to several metro stations. small gym. superior room is big and satisfying. breakfast room turns into lobby lounge

I stayed here for two nights while on business in Madrid. It's tucked away but it was a good spot. The room was very modern and was clean. Good wifi and all the amenities. The front desk was helpful with directions and finding transportation. I'd stay here again.

First time I’d stayed in this hotel (I normally go round the corner to the Abba) and the experience was good. They obviously consider themselves a small hotel (having said that there must be quite a few rooms) Decoration modern and attractive much like other ACs I’ve been to. Friendly reception. Room small but attractive. Big comfortable bed and good sized bathroom with a bath big enough for me to stretch out in. Had a good nights sleep and a pleasant breakfast in the restaurant where they seemed to have a good number of staff working who were helpful (tabasco no problem). I had a hamburger for dinner from the room service on one night which came quickly and was good enough. Only comment is that it has no bar which was a bit of a surprise.