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Qoya Palace - Machupicchu

3.0 star property

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Photo gallery for Qoya Palace - Machupicchu

Free daily English breakfast
Living area
Dining room
Dining room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
124 Chump'i wiñay, Machu Picchu, Cuzco, 08681
  • Place, Historic Sanctuary of Machu Picchu
    ‪1 min walk‬
  • Place, Manco Capac Square
    ‪7 min walk‬
  • Place, Aguas Calientes Hot Springs
    ‪12 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Desk, laptop workspace, free WiFi, bed sheets

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Double Room

Family Double Room | Desk, laptop workspace, free WiFi, bed sheets

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Single Room

Desk, laptop workspace, free WiFi, bed sheets

Comfort Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfort Room

Comfort Room | Desk, laptop workspace, free WiFi, bed sheets

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Machu Picchu

Qoya Palace - Machupicchu places you next to Historic Sanctuary of Machu Picchu and Urubamba River. This 20-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area.

What's nearby

  • Historic Sanctuary of Machu Picchu - 1 min walk - 0.0 miles
  • Manco Capac Square - 7 min walk - 0.4 miles
  • Aguas Calientes Hot Springs - 12 min walk - 0.7 miles
  • Butterfly Farm of Machu Picchu - 12 min drive - 1.2 miles
  • Butterfly House - 12 min drive - 1.2 miles

Getting around

  • Machu Picchu Station - 4 min walk

Restaurants

  • ‪La Boulangerie de Paris - ‬5 min walk
  • ‪Cala - ‬3 min walk
  • ‪Inkaterra Restaurant Principal - ‬1 min walk
  • ‪Full House Peruvian Cousine - ‬4 min walk
  • ‪Mapacho Craft Beer - ‬4 min walk

About this property

Qoya Palace - Machupicchu

Qoya Palace - Machupicchu features free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. This hot springs hotel also has a communal living room.
Guests can stay connected with free WiFi. Other standard amenities include desks and wardrobes or closets. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Free WiFi
  • Laundry
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: PEN 50

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: PEN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 11:00 AM
  • Check-out: 10:00 AM
  • Minimum check-in age: 15
The front desk is open 24 hours a day.
Property Registration Number 20600040139

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
    • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • No cribs or infant beds are available.

Property is also known as

Qoya Palace Machupicchu
Qoya Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel
Qoya Palace - Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel Machu Picchu

Frequently asked questions

Is free cancellation available at Qoya Palace - Machupicchu?

Qoya Palace - Machupicchu offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Qoya Palace - Machupicchu?

As of May 3, 2026, prices found for a 1-night stay for 2 adults at Qoya Palace - Machupicchu on May 5, 2026 start from $111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Qoya Palace - Machupicchu?

This hotel is located in Machu Picchu, just steps from Historic Sanctuary of Machu Picchu and Putucusi, and within a short walk of Manco Capac Square. You'll also find Aguas Calientes Hot Springs and Urubamba River less than a mile away.

Will I be able to park at Qoya Palace - Machupicchu?

No, there isn't parking at this hotel.

Does Qoya Palace - Machupicchu feature a casino?

No, Qoya Palace - Machupicchu doesn't have a casino.

Will I find an indoor pool at Qoya Palace - Machupicchu?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Qoya Palace - Machupicchu?

Couples staying at this hotel will appreciate amenities like champagne service as well as proposal/romance packages and a free daily breakfast.

Does Qoya Palace - Machupicchu have a hot tub?

No, there isn't a spa tub at this hotel.

Does Qoya Palace - Machupicchu have a restaurant with a breakfast menu?

Qoya Palace - Machupicchu offers free English breakfast each morning though there is no restaurant.

Will Qoya Palace - Machupicchu allow pets to stay for free?

No, pets aren't allowed at Qoya Palace - Machupicchu.

Does Qoya Palace - Machupicchu have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Qoya Palace - Machupicchu?

No, there aren't any guestrooms with balconies at Qoya Palace - Machupicchu.

Qoya Palace - Machupicchu Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 34 out of 64 reviews
Rating 8 - Good. 7 out of 64 reviews
Rating 6 - Okay. 16 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 3 out of 64 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Korynth

Liked: Cleanliness, staff & service
Not like what was promised on the website...but I did really like the hotel cat
Stayed 1 night in Nov 2025

10/10 Excellent

cornell, coral springs

Stayed 1 night in Sep 2025

10/10 Excellent

RONAK, FORT MYERS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Sep 2025

2/10 Terrible

Suyapa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I couldn't sleep because I could hear everything and am a deep sleeper. When I arrived, insects were in the room, and they moved me to another room with three beds. In the new room, I tried to rearrange the bed, and there were oranges under the bed, which meant it wasn't cleaned properly. Also, there was no heater or hot water, only lukewarm water.
Stayed 1 night in Sep 2025

4/10 Poor

Sua

Stayed 1 night in Aug 2025

10/10 Excellent

CATIRIA

Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Poor Services in a Beautiful Clean Hotel

I liked the good location near the train station. But Aguas Calientes is so tiny, you can get anywhere in little time. The entire hotel looks very good, very modern and it is very clean! Their services are terrible, tough: very poor breakfast, very cold room (with no heating at all!), barely running warm water (had to leave the water run until it became warmer). Very kind staff, comfortable lobby. I loved the 7th floor where they served breakfast: stunning views of the Urubamba!
Stayed 3 nights in May 2025

10/10 Excellent

James, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free. The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests. The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!
Stayed 1 night in Mar 2025

8/10 Good

Joseph, Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised - not a good value in MaPi

We booked through hotels.com because of the description provided on their site, which is not at all accurate. Although there were some things that were acceptable, this hotel should not be highly rated as the accommodations simply are not in line with inflated the price it is offered at. Positives: First, the staff was nice enough and the building was somewhat clean. The elevator worked, the beds are firm but comfortable enough, and the 7th floor breakfast area has a nice view (when sitting down) but don’t look below the window level. The outside air was cold when we were there in February but the staff kindly provided a portable heater, which made a huge difference in our comfort level. Mediocre stuff: Breakfast was just okay and included cooked to order eggs, fresh fruit, cold rolls, small slices of ham product, cheese, coffee, tea and juice. However, there was no breakfast available at all on the day we went to see the Citadel (even though I verified with them twice the night before). Breakfast is typically served from 6-8 a.m. but the inconsistency left us to scramble for something to eat before we left. We met the gentleman that serves breakfast at 6:20 in the elevator (he was just getting out of bed); he was apologetic and followed us to the lobby to unlock the front entrance so that we could leave the building. Now, on to negatives: 1 - We made the mistake of accepting an offer to let them clean our room; we were required to surrender our room key fo
The view from our room looking toward the sports field.
The view from our room looking in the direction of the Town Center.
The view from our room looking in the direction of the Railway
Rack Rates on Display at the Hotel Desk
Stayed 3 nights in Feb 2025

2/10 Terrible

Rachel, Allen

Disliked: Cleanliness, amenities, property conditions & facilities
I checked in after an all day excursion in Machu Picchu. My room smelled of urine and the front desk person switched me immediately to a new room. Same smell. She said that it was normal. I checked out and got a different room at a different hotel. I asked her to consider changing the shower curtains as it might’ve been the smell of mildew and urine that was causing that smell. Maybe it was a one-off (or two) and you’ll have better luck, but the hotel was dark as well as my room. The hotel itself looked cold and uninviting.
Stayed 1 night in Jan 2025

6/10 Okay

Vineeth

Liked: Staff & service, property conditions & facilities
Basic hotel facility that command a high price only because of the location. The room is very basic with no chair and a single plug. Breakfast is also basic. No room cleaning was offered during out two night stay. Staff were very friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at hotel !!

Picked a middle of the road hotel and was nice!!
Stayed 1 night in Jan 2025

6/10 Okay

Ayesha

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a decent hotel. The only issue was that most of the staff did not speak much English, making communicating difficult but not impossible. It was right next to the drop-off from the train station, so it took us less than 5 minutes to walk to the hotel once we arrived by rail. The location was great, very central!
Stayed 2 nights in Oct 2024

10/10 Excellent

Fernando, Schenectady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to train station and close distance to restaurants and shopping. Service was great.
Stayed 1 night in Sep 2024

6/10 Okay

SELVI

Traveled with family
Liked: Staff & service
Disliked: Amenities
Staffs are friendly. Room is clean. Amenities not okay. Near to Peru railway station and reastaurants. I never recommend for breakfast because its old stuff and also not much options.
Stayed 2 nights in Sep 2024

10/10 Excellent

SERJIO C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT VALUE/COMFORT FOR A SHORT STAY!

Stayed here for 1 nite for our visit to Machu Pichu and it was great value and comfort. Nothing fancy, but walking distance from the train station and plenty of eateries/stores. They even went to the train station to walk us back to the hotel upon our arrival, so that was super nice after a long trek to MP. (Need to coordinate this service.) The breakfast was nothing to note, but it will do for an early jump up to Machu Pichu. Overall a great value and clean/comfy place. Highly Recommend!
Stayed 1 night in Jul 2024

8/10 Good

Nairys Lagos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no plug for your phone around your bed. There's no ac.. there's a dog from around the property that doesn't let you sleep not their fault Everyone is super nice. A walk to the train station is short.
Stayed 1 night in Jun 2024

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Was a bit worried that it was close to rail but actually heard no noise at all.

6/10 Okay

salina

Liked: Cleanliness, staff & service
Close to train/bus but room is basic: 1 towel, no outlet by bed, rough toilet paper, small counter in bathroom, water not hot enough. Good price though
Stayed 1 night in May 2024

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, property conditions & facilities

Just okay

It was fine. The hotel has thin walls so you can hear noise and the hot water wasn’t very hot at all. It’s a greater distance from the train station but that gave us the opportunity to explore areas that aren’t as crowded. The best part of the hotel is the observation room at breakfast!
Stayed 2 nights in May 2024

6/10 Okay

haiwen

Stayed 1 night in Apr 2024

10/10 Excellent

patrick

Very friendly hosts. Let usstore our luggage after checkout
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly. Breakfast made to order!
Stayed 2 nights in Dec 2023

6/10 Okay

Martha

Liked: Cleanliness, staff & service, amenities
The service was very pleasant and helpful. They answered questions and if you needed something they would help out right away. Pleasant family owed hotel. Brunch was real good. Area close to shops.
Stayed 2 nights in Nov 2023