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Recent guest reviews

Got the job done. Good Location. $100 deposit not $50. No breakfast but the coffee was great. I can tell by the list of rules that this hotel may have once been a hot spot for unfavorable activity… but I felt safe-ish. The safely latch up top looked like it had at one time been kicked in. When I opened the door before releasing it…it stopped nothing.

Helpfull getting directions there late at night even though I had previously stayed there some time-ago. Staff Exceptional . . . !!! Great Location but not all GPS' can "Locate Precisely". --

It is nice and the staff is very friendly

Property sat next to a storage facility in a rather out of the way area.

Outside was pretty clean. Inside looked like a project that was ongoing. Carpet not finished drywall patched but not painted. Valve in shower too far from wall. Everything half done. Pillows were small and cheap. Mattress was terrible. Might have slept in my car better.

The staff is not friendly at all. No vending machine. No simple breakfast.

The rooms were very clean and had been recently painted. The bed was comfortable and looked new as well as the bathroom fixtures. There was a full sized fridge that, though clean on the inside, was rusted and dented on the outside. The freezer worked great, but the fridge wouldn’t keep food cold enough to keep milk from spoiling and the hair dryer didn’t work. The microwave worked fine, but wasn’t clean like the rest of the room. It looked very old and well-used. We weren’t on vacation. We needed a place to stay because of flooding in our house, so for us it was acceptable because it was an easy commute for us both. Just a few blocks from the interstate and 265. The reasonable price made up for the inconveniences for us until we had to extend our stay one extra night. The front desk clerk was very rude to my husband when he went to get our room keys redone. Without even asking what room we were in, she told him we hadn’t paid, and when he pulled the receipt out of his wallet to show her, she snatched the room key out of his hand. He didn’t heaitate to let her know that her behavior was less than becoming for someone in a customer service position, and the lady shouted insults At him as he walked down the hall back to our room. Having said all of that, I feel I should mention that every other desk clerk and staff member we encountered was very nice and welcoming. However, we won’t be staying there again because of that one employee.

The hotel is going through renovations so some amenities were not available. It is being downgraded from suites to regular hotel rooms. However, I would not let this be a reason to give a negative rating. The room was very clean and I loved the firmness of the bed. I wish I had the mattress at home. The only negative I had about the room was the refrigerator would not cool. It was a full size fridge too. I had to put my water bottles in the freezer to get cold. However, it was an older fridge and management told me it was scheduled to be replaced.

Arrived 1 1/2 hour early and was able to get my room.

Clean, easy in and out, good eats nearby, nearby hospital and interstate highways

There are noise of table moving kept occurring since 5 in the morning

There is very bad smells in the lobby, they don’t have breakfast, I requested for check in the morning because traveling from NJ and they told me checking time is 1 pm even they have plenty of room available. And you have to pay deposit too. Little more expensive then others.

Room and overall hotel was completely unacceptable, filthy and worn out obviously new owners just purchased it knowing that it was needing a complete remodel. They are using the old worn out rooms to make some cash revenue while evidently remodeling the rest of the hotel, seriously funky operation

Browns Ln Louisville KY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Located in St. Matthews, DuPont Suites is within a 10-minute stroll of sights such as Norton Healthcare St.Matthews and Norton Women's & Children's Hospital. This 65-room hotel has in-room conveniences like refrigerators, microwaves, and flat-screen TVs.


Rooms

39-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and free local calls are also available.


Property features

Guests staying at DuPont Suites enjoy free WiFi in public areas, laundry facilities, and a TV in a common area. Free parking is available if you drive. The 24-hour front desk has staff always at the ready.

Room options

Basic Double Room, 2 Queen Beds, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Comfort Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for DuPont Suites

Everyone (14) Couples (1) Family (2)
3
Everyone

Got the job done. Good Location. $100 deposit not $50. No breakfast but the coffee was great. I can tell by the list of rules that this hotel may have once been a hot spot for unfavorable activity… but I felt safe-ish. The safely latch up top looked like it had at one time been kicked in. When I opened the door before releasing it…it stopped nothing.

By on Mar 24, 2023

Review comment responded on Mar 27, 2023

Dear Guest,Thank you for staying with us. We value and appreciate your feedback. The guests' safety, security and satisfaction is our utmost priority. We do the best things possible to keep up the customer service and satisfaction. We are happy to serve you in the future.

5
Everyone

Helpfull getting directions there late at night even though I had previously stayed there some time-ago. Staff Exceptional . . . !!! Great Location but not all GPS' can "Locate Precisely". --

By on Sep 16, 2022

Review comment responded on Sep 20, 2022

Dear Guest,Thankyou for staying with us. We value and appreciate your feedback. We are happy to serve you in future.Thanks & Regards,The Dupont Suites Team

5
Everyone

By on Jul 25, 2022

4
Everyone

It is nice and the staff is very friendly

By , from Miamisburg on May 22, 2022

Review comment responded on Jul 4, 2022

Dear Guest, Thank you for staying with us. We value and appreciate your feedback. Reviews like these encourage us to keep up with good work. We are happy to serve you in the future. Thanks & Regards, The Dupont Suites Team

3
Family Partner Couples

Property sat next to a storage facility in a rather out of the way area.

By on Dec 29, 2021

Review comment responded on Jan 14, 2022

Dear Guest, Thank you so much for taking the time to leave us a review. We value and appreciate your feedback and look forward to serve you in future again! Thanks & Regards The Dupont Suites Team.

4
Everyone

By on Nov 16, 2019

Review comment responded on Dec 11, 2019

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip

2
Business Business

Outside was pretty clean. Inside looked like a project that was ongoing. Carpet not finished drywall patched but not painted. Valve in shower too far from wall. Everything half done. Pillows were small and cheap. Mattress was terrible. Might have slept in my car better.

By on Oct 19, 2019

Review comment responded on Nov 12, 2019

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip

4
Everyone

By on Sep 23, 2019

Review comment responded on Sep 23, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4
Everyone

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

3
Everyone

The staff is not friendly at all. No vending machine. No simple breakfast.

By on May 26, 2019

Review comment responded on Jun 4, 2019

We really appreciate you taking the time to rate your experience with us. We apologize on behalf of our staff behaver. We have Vending machine in the First floor along with Ice machine, washer and dryer. Currently we do not offer Breakfast at this time in future we will have breakfast, so please consider us on your next trip.

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