Best Western Louisville East Inn & Suites

2.5 star property
Suburban hotel with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Best Western Louisville East Inn & Suites

Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Laptop workspace, blackout drapes, iron/ironing board, free WiFi
Free daily full breakfast
Indoor pool
Free daily full breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
9802 Bunsen Way, Louisville, KY, 40299
  • Place, Mall St. Matthews
    ‪6 min drive‬
  • Place, Oxmoor Center
    ‪7 min drive‬
  • Place, E.P. Tom Sawyer State Park
    ‪10 min drive‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(20 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(11 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Louisville

Located in Jeffersontown within a mile (2 km) of Hunnington Place Shopping Center, Best Western Louisville East Inn & Suites is within a few miles (5 km) of Southeast Christian Church. This 101-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • Southeast Christian Church - 4 min drive - 1.9 miles
  • Mall St. Matthews - 6 min drive - 4.7 miles
  • Oxmoor Center - 7 min drive - 5.3 miles
  • E.P. Tom Sawyer State Park - 10 min drive - 6.2 miles
  • Louisville Mega Cavern - 12 min drive - 9.8 miles

Getting around

  • Louisville, KY (LOU-Bowman Field) - 11 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬16 min walk
  • ‪Circle K - ‬3 min drive
  • ‪KPot - ‬16 min walk
  • ‪IHOP - ‬3 min drive
  • ‪Brownie's The Shed Grille & Bar - ‬4 min drive

About this property

Best Western Louisville East Inn & Suites

Suburban hotel with free breakfast and a 24-hour fitness center
Guests staying at Best Western Louisville East Inn & Suites enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include meeting rooms, express check-out, and laundry facilities.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and free local calls.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Renovated entire property - 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Hotel Louisville East
Best Western Louisville East
Best Western Envoy Hotel Louisville
Best Western Envoy Inn And Suites
Best Western Louisville
Louisville Best Western
Best Western Louisville East Hotel
Best Western Louisville East
Louisville & Suites Louisville
Best Western Louisville East Inn Suites
Best Western Louisville East Inn & Suites Hotel

Frequently asked questions

What is there to do close to Best Western Louisville East Inn & Suites?

This hotel is situated in Jeffersontown within a short 17-minute walk of Hunnington Place Shopping Center. You'll also find Oxmoor Center and Hurstborne Shopping Center within a short drive.

Will I be able to park at Best Western Louisville East Inn & Suites?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking and RV/bus/truck parking are also available for guests.

Does Best Western Louisville East Inn & Suites feature a casino on the premises?

No, Best Western Louisville East Inn & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Louisville East Inn & Suites?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Best Western Louisville East Inn & Suites?

Couples staying at this hotel will appreciate amenities like an indoor pool plus some guestrooms include kitchens and free Internet access.

Does Best Western Louisville East Inn & Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Louisville East Inn & Suites have a restaurant with a breakfast menu?

Best Western Louisville East Inn & Suites offers free full breakfasts each morning though there is no restaurant.

Will Best Western Louisville East Inn & Suites allow pets to stay for free?

No, pets aren't allowed at Best Western Louisville East Inn & Suites though service animals are welcome.

Are there connecting rooms at Best Western Louisville East Inn & Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Louisville East Inn & Suites?

The closest major airport to Best Western Louisville East Inn & Suites is Louisville, KY (LOU-Bowman Field), which is 5.4 mi away (11 minutes by car). Another top airport is Louisville Intl. Airport (SDF), which is located 12.2 mi away (17-minute drive).

Are there rooms with balconies at Best Western Louisville East Inn & Suites?

No, at Best Western Louisville East Inn & Suites, there aren't any guestrooms that list a balcony.

Best Western Louisville East Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1003 reviews
Rating 8 - Good. 336 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Britney

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at your hotel from July 9th through July 12th, and I wanted to share my experience, as it was far below my expectations. From the moment I walked in, the hotel had a strong, unpleasant odor and appeared outdated. Upon entering my room, I was extremely disappointed to find the bathroom in poor condition—there was visible hair everywhere, the tub was filthy, and mold was present on the shower curtain. I immediately requested a room change, but I was told no other rooms were available due to high occupancy. Instead, someone was sent to clean the room, which was not a sufficient solution for the condition it was in. Additionally, the environment was loud, and the smell of marijuana was overwhelming throughout the hotel. Although staff attempted to address it, the odor quickly returned. Overall, I did not have a good experience during my stay. The condition of the hotel and lack of cleanliness were unacceptable, especially considering the rate I paid. I hope you will take this feedback seriously and consider making necessary improvements for future guests.
Stayed 3 nights in Jul 2025

2/10 Terrible

Charlene

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel lobby, halls and elevator were very dirty. I couldn’t take off my shoes in the room due to some sticky substance on the floor. Nothing worked. The refrigerator was out, the tub/shower barely worked, the alarm cloak had the battery hanging out and wouldn’t function properly. I could go on and on but the room hasn’t been updated in ages! Including the sheets and towels, from Rio’s and tears in the bedding to nasty stains on almost every towel. The walls were paper thin and you could hear kids screaming down the halls. Then I was woken up by someone banging on my door at 3am! The door to the room barely stayed closed and you had to slam it then shake until it would close properly so I felt unsafe the entire time!! I’ll never stay there again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Luke

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible bed
Stayed 3 nights in Jun 2025

8/10 Good

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Bed was so comfy. Very noisy, next to railroad tracks.
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Staff & service, amenities
.
Stayed 1 night in Jul 2025

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean place and had a good breakfast. Was a quick stay.
Stayed 1 night in Jul 2025

8/10 Good

Mandy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The facility was nice. It could be a little cleaner in the common areas, but overall it was great. The housekeeping staff were very kind and made sure to keep our garbage emptied and towels stocked for our stay. All of the staff that we interacted with were very kind and personable. The suite we stayed in was stuffy in the living room as there is no air conditioner or mini split to help with the heat and stuffiness. I would suggest looking into this as we had to keep the bedroom air conditioner set very low to keep the living room comfortable.
Stayed 4 nights in Jun 2025

10/10 Excellent

ERICA

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great for the time we spent there
Stayed 1 night in Jun 2025

10/10 Excellent

Autum

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and clean!
Stayed 3 nights in Apr 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Dale, Kenmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is an old property and room was small. What we did not like was the noise from hallway and bed creaks when you shift position.
Stayed 4 nights in May 2025

4/10 Poor

Kelly

Traveled with family
Disliked: Amenities
The Tv didn’t work and there was no hot water in shower
Stayed 1 night in May 2025

6/10 Okay

Hillary

Stayed 1 night in Apr 2025

10/10 Excellent

Philip, Louisville

Stayed 1 night in Apr 2025

10/10 Excellent

Shari

Traveled with family
Check in was a breeze everyone was friendly … breakfast was amazing
Stayed 2 nights in Apr 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable

It was very nice. It was for a family gathering.
Stayed 1 night in Apr 2025

6/10 Okay

Carla

Stayed 2 nights in Apr 2025

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2025

4/10 Poor

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator broke. I have a disabled son and we had to go up and down 4 flights of stairs for a day. That was awful. Breakfast is decent. Bar is never open. Room was not what was pictured. Living room is tiny
Stayed 2 nights in Mar 2025

6/10 Okay

Natalie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Carleton

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!
Stayed 1 night in Mar 2025