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Best Western Louisville East

2.5 out of 5.0

Recent guest reviews

The baseboards in the rooms bathroom grossed me out. There were only two pieces of paper on the note pad in the room (I assume someone was aware of that because the bottom of the notepad had a wet finger mark), I needed more than that. The room was so, SO humid. We had the air on and the cold and dampness was really uncomfortable. I was not able to put the payment on two different cards during checkin, that was really inconvenient. Overall, not awful, it served its purpose for our one night stay after The Kentucky Fair, but certainly nothing special.

The breakfast was very good, roon was a little small the person i was with is in a wheelchair very hard to get around in

We had a family emergency and the GM was told. He didn't care. NO REFUND even though we were prepared to check out the day before. We will never stay at a Best Western again!

Overall was fine, but the hotel is updating their rooms which is causing congestion in the parking lot (due to large pick up trucks & containers).

Pet a wonderful experience staff was excellent love the indoor pool rooms are very comfortable and spacious

Off the beaten path location, gruff staff, suspicious characters roaming about and an older facility/room layout. I guess there was a complimentary breakfast, but the person checking me in did not mention it. Instead, she went into a huge speech about how smoking was not tolerated and that there was a $250 to $1000 fee if you were caught. And then she made some comment like I won't have to worry about you, right? Very bizarre and uncalled for - felt like she was a Warden or something. And all signage at the desk and in the room clearly state that the fee for smoking is $250.00. Room was clean, but dated and just felt sub par and in need of a major overhaul. When checking out, there was a couple that was VERY unhappy with their room or stay or both. It didn't look like it was going well and the staff didn't look like they were able to help in a satisfactory manner.

A comfortable nights rest. We were on our way to our granddaughters college graduation.

Hotel is older but clean and in a fantastic location. The room was smaller than normal, but the mattress was new and great for sleeping. The bedding was the new style of washable with every guest, the bathroom was small and outdated but working and clean. The hotel was a great value and we will definitely stay here again.

Great hotel. Nice indoor pool and hot tub. Hot breakfast included in the room price. The king size bed was very comfortable. this is my 3rd time to stay at this hotel.

Good price for services and location. Will stay here again.

Nice place with virtuous staff - rooms are a bit small though

This hotel was a bit difficult to find my way to after a long day of driving

Great hotel, business was great awesome time fully recomend

Great Hotel , Nice pool, extra large room, we have friends in Louisville and I will stay here in the future.

Very satisfied with the facility, clean and quiet, good value, will stay here again when in the area.

My son and I came to Louisville to visit my daughters with whom we had not seen in quite some time. Although I lived in Louisville for 10 years I have never spent time in that part of town so I was pleasantly surprised when I arrived at the hotel. I had a 2 queen bed suite which was really nice. My second day I noticed the carpet was completely soaked due to a leaking pipe. The staff moved me into a bigger nicer room which was awesome for me and my kids. We loved the heated indoor pool. Both rooms we stayed in were clean and comfortable. I will definitely be staying here again when I return to Louisville.

We were visiting family about 5 minutes from the hotel, it was a very enjoyable stay, rooms were nice and clean, staff was friendly, free breakfast was an added bonus. We will definitely come back on our next visit to to the area.

the thing that stands out most here is how genuinely happy to be there all of the staff we encountered were. everyone had a smile and a hello.

We've stayed at many Best Westerns but this hotel is one of the better ones. The room was very nice and comfortable. We had no problems whatsoever. Great value for the price.

We got there early and they had our room ready. The room was very clean the staff was very nice. Will be back again. The price was best around for us.

9802 Bunsen Way Louisville KY

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in Jeffersontown, Best Western Louisville East is 1.3 mi (2.1 km) from Skyview Park and within a 10-minute drive of IceLand Sports Complex. This hotel has 101 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Oxmoor Center is also nearby.


Dining

Free hot/cold buffet breakfast is offered each morning.


Rooms

The 101 rooms are recently renovated and have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

At Best Western Louisville East, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

King 1 | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

King 1 | Sleeps 4

Guest reviews for Best Western Louisville East

Everyone (4) Business (15) Couples (20) Family (24) Other (7) Friends (2)
3

convenient stay, nothing special

Everyone

The baseboards in the rooms bathroom grossed me out. There were only two pieces of paper on the note pad in the room (I assume someone was aware of that because the bottom of the notepad had a wet finger mark), I needed more than that. The room was so, SO humid. We had the air on and the cold and dampness was really uncomfortable. I was not able to put the payment on two different cards during checkin, that was really inconvenient. Overall, not awful, it served its purpose for our one night stay after The Kentucky Fair, but certainly nothing special.

By , from Chicago, IL on Aug 29, 2016

5

nice area easy to get in and out of

Everyone

The breakfast was very good, roon was a little small the person i was with is in a wheelchair very hard to get around in

By on Jul 19, 2016

1

terrible customer service from the general manager

Everyone

We had a family emergency and the GM was told. He didn't care. NO REFUND even though we were prepared to check out the day before. We will never stay at a Best Western again!

By , from Cleveland on Mar 30, 2016

4

pleasant - but undergoing room renovations

Everyone

Overall was fine, but the hotel is updating their rooms which is causing congestion in the parking lot (due to large pick up trucks & containers).

By , from Cincinnati, OH on Mar 26, 2016

5

great time be back

Families

Pet a wonderful experience staff was excellent love the indoor pool rooms are very comfortable and spacious

By on Nov 2, 2015

3

mediocre at best. felt like a $59/night hotel.

BusinessTravelers

Off the beaten path location, gruff staff, suspicious characters roaming about and an older facility/room layout. I guess there was a complimentary breakfast, but the person checking me in did not mention it. Instead, she went into a huge speech about how smoking was not tolerated and that there was a $250 to $1000 fee if you were caught. And then she made some comment like I won't have to worry about you, right? Very bizarre and uncalled for - felt like she was a Warden or something. And all signage at the desk and in the room clearly state that the fee for smoking is $250.00. Room was clean, but dated and just felt sub par and in need of a major overhaul. When checking out, there was a couple that was VERY unhappy with their room or stay or both. It didn't look like it was going well and the staff didn't look like they were able to help in a satisfactory manner.

By on Sep 20, 2015

5

one night on a trip

BusinessTravelers

A comfortable nights rest. We were on our way to our granddaughters college graduation.

By on Sep 19, 2015

4

great getaway weekend

Couples

Hotel is older but clean and in a fantastic location. The room was smaller than normal, but the mattress was new and great for sleeping. The bedding was the new style of washable with every guest, the bathroom was small and outdated but working and clean. The hotel was a great value and we will definitely stay here again.

By on Aug 4, 2015

5

weekend getaway

Couples

Great hotel. Nice indoor pool and hot tub. Hot breakfast included in the room price. The king size bed was very comfortable. this is my 3rd time to stay at this hotel.

By on Jul 28, 2015

4

nice

Couples

Good price for services and location. Will stay here again.

By on Jul 6, 2015