It was ok, nothing wrong or spectacular. It was a normal stay thats all.
We booked and paid for a room with 2 beds but they didn't have any available.
No coffee provided, not in room, nor at lobby. Not even at breakfast.
property was clean and staff friendly; room missing hair dryer and no hangers for clothes--not sure if they took everything out because of coronavirus concerns. No cups or plates or cooking utensils; check in info said you could request these, didn't bother because I had some stuff with me. Bed was comfortable.
I really liked that every room had kitchenettes and that they had USB power banks and the location is great and right next to everything including the freeway
My bed was uncomfortable with the queeking sound when turning and the bathtub forcet was dripping water the whole time.
I liked that parking was free and convenient, and it was quiet and the rooms were pretty spacious with a small kitchen but not very clean in the bathroom,no dishes for the kitchen, couldn’t pay cash only debit/credit, no assistance with the luggage cart, not a very clean smell down the hallways and inside the room list goes on.
As always this hotel is literally close to everything. Quiet and safe is environment.
Very close to Magic mountain and ok price. Continental breakfast was poor. Property was very clean
This hotel is always clean, nice neighborhood, and everything is close by, food shopping etc
Great place. Would stay there again and recommend to anyone looking for a hotel in the area
Hotel was reasonably priced and the room was clean and comfortable.
Extended Stay America Los Angeles - Valencia is located 2.3 mi (3.8 km) from Henry Mayo Newhall Memorial Hospital and within a 10-minute drive of Valencia Country Club. Each of the 104 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Los Angeles - Valencia features free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is offered for USD 5 per stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
It was ok, nothing wrong or spectacular. It was a normal stay thats all.
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We booked and paid for a room with 2 beds but they didn't have any available.
Thank you for sharing your feedback. We apologize that the room type you booked was not available, and we regret any frustration and inconvenience this caused. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
No coffee provided, not in room, nor at lobby. Not even at breakfast.
Thank you for choosing Extended Stay America. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
property was clean and staff friendly; room missing hair dryer and no hangers for clothes--not sure if they took everything out because of coronavirus concerns. No cups or plates or cooking utensils; check in info said you could request these, didn't bother because I had some stuff with me. Bed was comfortable.
Brenda, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Please know, kitchenware and hairdryer for your suite is available at the front desk upon request. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Thank you for being our guest and for your feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate your rating. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
I really liked that every room had kitchenettes and that they had USB power banks and the location is great and right next to everything including the freeway
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay, liked having a well-equipped kitchen in your suite, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
My bed was uncomfortable with the queeking sound when turning and the bathtub forcet was dripping water the whole time.
Thank you for your feedback. We are sorry for the discomfort you had with the mattress and regret the maintenance issue you encountered in your room. We would have loved the opportunity to resolve this problem while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management