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Hyatt Regency Valencia

3.5 out of 5.0

Recent guest reviews

The hotel staff was extremely friendly and helpful. Jake assumed me my room was reserved even though I was running late. When I realized I forgot my toothbrush while unpacking, the front desk sent a free one up to me quickly. The bed was great and the room was a complete comfort. Would stay again when I’m nearby.

The hotel was nice and the staff at the front desk were very friendly. They remembered my name every time i walked through the lobby and they greeted me by name. The room was very nice except for the bathroom was not cleaned and there was feces or something that looked like feces on the inside of the lock on the door, which was disgusting. By the time i noticed it i had been in and out of the room multiple times and was appalled. The light switches were gross and I can only assume the tv remote and phone were gross too.

It was a horrible experience. They declined the reservation and not interested to listen any more.

Needed time away and my stay was very rejuvenating.

It's a nice hotel in a great area with plenty of restaurants and shopping around. The staff was helpful, breakfast buffet was good, and they do have a nice bar that stays open till 11. My only disappointment was that the room carpet was old and had stains. Other than that it was an enjoyable stay.

Hotel unilaterally changed my upgraded room that had been secured by phone. Checked in and discovered the following morning that the room assigned was not the upgraded room I had been promised.

Needed a room for the night after a long day at Magic Mountain. The hotel was a short drive away from the park. We were pleased to see that the hotel was located walking distance to some good places to grab a bite. The staff was helpful and friendly, the rooms were a good size and very clean. Will definitely stay here again.

Very clean, great staff, excellent restaurant, great location across from shops and restaurants and view of Magic Mountain.

I've stayed at this hotel before. The location is great. The amenities are what I expect. I'll more than likely stay there again.

Stood in line to check in and had poor internet service inside the hotel lobby the front desk attendant (young girl) told me she would be back to asist me 18 minutes later she never returned. Mattres in room 609 is really old and worn out.

Nice staff, very helpful to us. Multiple request were granted without hesitation.

Stayed here with my family for the breakfast, turns out breakfast wasn't included. That is more on Orbitz than the Hyatt. Checked in about 10pm. The hallways where the rooms are located are dinged up? Baseboards, walls and doors. Got to the room, the refrigerator wasn't working. A maintenance man came up within 15 minutes. He tried for 10 minutes to get it to work but just couldn't get it to turn on. Told me he would be back in 20 minutes (almost now 11pm) with a working unit. I advised him don't bother, I need to rest. The room was okay, not great. The fire sprinkler had accumulated quite an impressivr amount of dust & lint. The carpet looked dirty. We checked out at 8am to continue our trip. This Hyatt survives on business travelers who are not paying themselves. We should have stayed at the Best Western.

Nice location to downtown. I would recommend this hotel.

The staff was helpful and very pleasant. The room was quiet and clean. The decor was pleasant and luxurious . I will stay at this hotel again.

My husband and I have been going there for years. It's a great location and the rooms are comfortable. It's well worth it!

Didn't like the fact couldn't bring your own drink to pool .

We were here for my daughter's wedding - everything was lovely, room service was great and the staff was very helpful, including bringing us a steamer for the wedding dress.

Located in an excellent place. A lot of things to do within walking distance from this hotel. A+++

Great location. Close to dinning and shopping. walking distance to many restaurants. Hotel staff was very friendly.

My stay was wonderful! The hotel is beautiful. I was in the area for my birthday. As I checked into the room, the attendant noticed that it was my birthday as I gave her my identification. I was sent chocolate-covered strawberries. Everyone working there was wonderful!!!! This is an excellent place to stay!!! Absolutely WONDERFUL!!!

24500 Town Center Drive Valencia CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located within 2 miles (3 km) of Valencia Country Club, Hyatt Regency Valencia is within 3 miles (5 km) of Six Flags Magic Mountain. This 3.5-star hotel has 244 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center. It's also near Six Flags Hurricane Harbor and Mountasia Family Fun Center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 6 AM to 11:30 AM.


Rooms

All of Hyatt Regency Valencia's 244 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Free newspapers, phones, and ironing boards are also available.


Property features

At Hyatt Regency Valencia, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 12 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Guest reviews for Hyatt Regency Valencia

Everyone (13) Couples (16) Business (6) Family (14) Other (4) Friends (2)
5
Everyone

The hotel staff was extremely friendly and helpful. Jake assumed me my room was reserved even though I was running late. When I realized I forgot my toothbrush while unpacking, the front desk sent a free one up to me quickly. The bed was great and the room was a complete comfort. Would stay again when I’m nearby.

By on Mar 25, 2018

Review comment responded on Mar 29, 2018

Dear Danny, Thank you for your great review. We are pleased to read you enjoyed your staff and all your accommodations were met by our amazing staff. Sincerely, Zack Posey (Front Desk Supervisor)

3

nice hotel but needs more cleaning

Everyone

The hotel was nice and the staff at the front desk were very friendly. They remembered my name every time i walked through the lobby and they greeted me by name. The room was very nice except for the bathroom was not cleaned and there was feces or something that looked like feces on the inside of the lock on the door, which was disgusting. By the time i noticed it i had been in and out of the room multiple times and was appalled. The light switches were gross and I can only assume the tv remote and phone were gross too.

By , from valencia ca on Mar 23, 2018

Review comment responded on Mar 29, 2018

Dear Monique, We are so pleased you had great interactions with our amazing staff. We strive to to delivery exceptional service to all our guest and are happy you received this. We are proud to share with you that we are currently undergoing a full-property renovation to ensure guest comfort in all of our newly-renovated rooms and amenities. We hope to welcome you back to the Hyatt Regency Valencia after our renovation has concluded. Sincerely, Zack Posey (Front Desk Supervisor)

1

declined the reservation

Everyone

It was a horrible experience. They declined the reservation and not interested to listen any more.

By on Feb 23, 2018

Review comment responded on Mar 4, 2018

Dear Guest, It is our mission to ensure each and every guest is taking care in a unique and delicate way. We hope to welcome you back! Sincerely, Zack Posey (Front Desk Supervisor)

5

perfect location to relax.

Everyone

Needed time away and my stay was very rejuvenating.

By on May 21, 2017

Review comment responded on Jul 10, 2017

Glad that you found the stay here rejuvenating!

4

nice hotel

Everyone

It's a nice hotel in a great area with plenty of restaurants and shopping around. The staff was helpful, breakfast buffet was good, and they do have a nice bar that stays open till 11. My only disappointment was that the room carpet was old and had stains. Other than that it was an enjoyable stay.

By , from WA on May 11, 2017

Review comment responded on May 15, 2017

Thank you for the review, I am glad to read that you found us to be a nice hotel for your stay needs. I am sorry about the condition of your room. We welcome you back after we start our renovation coming up soon.

2

failed to honor upgrade confirmation

Everyone

Hotel unilaterally changed my upgraded room that had been secured by phone. Checked in and discovered the following morning that the room assigned was not the upgraded room I had been promised.

By , from beverly hills on Apr 8, 2017

Review comment responded on Apr 12, 2017

I am sorry that you did not receive what you were expecting for your stay with us.

5

nice hotel in a great location

Everyone

Needed a room for the night after a long day at Magic Mountain. The hotel was a short drive away from the park. We were pleased to see that the hotel was located walking distance to some good places to grab a bite. The staff was helpful and friendly, the rooms were a good size and very clean. Will definitely stay here again.

By , from Manteca, CA on Apr 7, 2017

Review comment responded on Apr 12, 2017

Thank-you so much for your positive feedback, hopefully you will stay with us again soon. Our location to Six Flags and Town Center are great for our guests. Comments are always appreciated. Eric D. General Manager

5

view of magic mountain

Everyone

Very clean, great staff, excellent restaurant, great location across from shops and restaurants and view of Magic Mountain.

By on Mar 22, 2017

Review comment responded on Mar 24, 2017

Thank-you so much for your positive feedback, hopefully you will stay with us again soon. Very happy that you found our location great to meet your needs. Comments are always appreciated. Eric D. General Manager

4

nice hotel close to freeway, restaurants and shop

Everyone

I've stayed at this hotel before. The location is great. The amenities are what I expect. I'll more than likely stay there again.

By on Mar 13, 2017

Review comment responded on Mar 17, 2017

Thank you for the review, I am glad that you found what you expected and will be back again. We look forward to welcoming you back. Eric D. General Manager

3

terrible front desk service

Everyone

Stood in line to check in and had poor internet service inside the hotel lobby the front desk attendant (young girl) told me she would be back to asist me 18 minutes later she never returned. Mattres in room 609 is really old and worn out.

By on Dec 4, 2016

Review comment responded on Dec 30, 2016

I am very sorry to read about your experience, I am embarrassed by the fact that our front desk did not return to assist you. Thank you for the information on the mattress in your room, we have had it replaced. Eric D. General Manager