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Recent guest reviews

Great view

Spent five night, and the room was never cleaned once. Soap and shampoo were never refilled (even after requesting a refill).

Loved the location. Nice Hotel overall. Staff very friendly. The Hotel needs some updating. The gym needed servicing, no equipment wipes available. I was told room would be serviced every four days. Had to ask for towels second day which was okay. Then cleaned the third day. Didn’t mind the eco friendliness of not having the room serviced every night.

Beautiful hotel! Friendly and helpful staff!

I’m happy to get the chance to travel a little bit but this hotel room was in bad condition. All the furniture was damaged, the AC was loud, there where black flakes in the ice and the bathroom door doesn’t latch.

The king bed room was very spacious, modern, clean and beautiful. Simple elegance. The bathroom and shower were great.

Great stay. Clean, friendly staff. Wish the hot tub was available but COVID stopped us from enjoying this time around.

The hotel was nice, conveniently located near a Target, which was awesome. Unfortunately we had one issue, the air conditioner in our room was broken. We checked in close to 8 p.m. the first night and noticed the room was very warm as soon as we walked in. We thought maybe the heater was left on before we arrived. We turned on the AC, and eventually opened the sliding glass door, thinking the unit wasn't cooling as fast as we expected. Day 2, we get back to the room and it felt like a sauna. We called thw front desk, they immediately sent someone up to check it. He worked on it for a while, and said he needed to check the unit on the roof and would call us when he was done. After about 2 hours I called the front desk and was told the unit needed additional repairs that would not be done that day. We were given the option to switch to another room, but by now it was close to 9 p.m. and packing up to switch rooms with 2 kids, was a big inconvenience. We opted to stay in the room, and had to sleep with the door open to keep the room semi-comfortable. Anyone who entered that room for housekeeping or any other reason, would have noticed the AC was not working. Ideally, the rooms should be inspected to ensure these issues don't come up, like in our situation...after we've checked in and settled into the room. We enjoyed every other aspect of the hotel, and amenities.

Nice over all but need TSLA charger, the 120v charger for full need 24 hours

No food. No coffee. Fire alarms going off in the middle of the night like 13 times. No one's answering phones to tell you what's going on. Someone drilling and hammering in the mechanical room next to mine all night.

My hotel room was right next to this bar that played loud music til 2am. Very upset about not getting any sleep.

I like its proximity to restaurants i like i dont like the room they gave me i asked terrace view and all the rooms had private terrace except mine mine was in the corner with obstructed view and shared with the next rm, no shower tub either this is last time ill use this facility, had to pay for parking too

Great location! Also hotel restaurant had delicious food

This hotel completely exceeded my expectations. The hotel is located in an up and coming developed area. So many restaurants and retail stores located within a mile. The room itself was very clean and comfortable. The highlight was the presence of so many USB ports. This shows how forward thinking this hotel is.

Very clean one of the most comfortable hotel beds I have ever slept in.

Nothing unique. Just typical Hyatt. Cameron was a big help with my bags.

Town Center Drive Valencia CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Hyatt Regency Valencia places you within 2 miles (3 km) of Valencia Country Club and Henry Mayo Newhall Memorial Hospital. This 244-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi. Located centrally in Valencia, it's connected to the convention center and also close to Six Flags Magic Mountain and Six Flags Hurricane Harbor.


Dining

This hotel serves as home to a bistro, which has pool views, along with a lobby lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 11:30 AM.


Rooms

The 244 rooms have an array of amenities, including iPod docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include free newspapers, safes, and phones.


Property features

Guests of Hyatt Regency Valencia have access to an outdoor pool, a 24-hour gym, and a spa tub. Self parking is available for USD 15.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this golf hotel include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 2 Queen Beds, View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Guest reviews for Hyatt Regency Valencia

Everyone (17) Couples (5) Family (15)
5
Partner Couples

Great view

By on Oct 3, 2021

Review comment responded on Oct 4, 2021

Thanks for staying with us. We appreciate your feedback!

2
Everyone

Spent five night, and the room was never cleaned once. Soap and shampoo were never refilled (even after requesting a refill).

By on Sep 30, 2021

Review comment responded on Oct 2, 2021

Our system indicates you stayed 3 nights total. If that is not correct let us know! We clean rooms every fourth day of a stay. Refreshed amenities are available upon request. Sorry if we missed your request.

4
Family

Loved the location. Nice Hotel overall. Staff very friendly. The Hotel needs some updating. The gym needed servicing, no equipment wipes available. I was told room would be serviced every four days. Had to ask for towels second day which was okay. Then cleaned the third day. Didn’t mind the eco friendliness of not having the room serviced every night.

By on Jul 21, 2021

Review comment responded on Jul 26, 2021

Thank you for the very valuable feedback!

4
Everyone

By on Jun 6, 2021

Review comment responded on Jun 19, 2021

THANK YOU!! Our team will really appreciate this review!! Let us know if we missed something.

5
Partner Couples

Beautiful hotel! Friendly and helpful staff!

By on Apr 14, 2021

Review comment responded on Apr 17, 2021

Thank you for the review.

2
Family

I’m happy to get the chance to travel a little bit but this hotel room was in bad condition. All the furniture was damaged, the AC was loud, there where black flakes in the ice and the bathroom door doesn’t latch.

By on Apr 10, 2021

Review comment responded on Apr 14, 2021

Please let us know your room number if possible. Our inspections have not turned up any damaged furniture and the rooms were fully renovated just a couple of years ago. Thanks!

5
Family

The king bed room was very spacious, modern, clean and beautiful. Simple elegance. The bathroom and shower were great.

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Thank you for taking the time to review our hotel. Our team works very hard to keep things clean and safe for our guests and to stay safe themselves. That is not easy to do these days. I know they will appreciate this review! We hope we can open our restaurant fully soon, too. We hope you will come back and visit again.

5
Everyone

By on Mar 9, 2021

Review comment responded on Mar 19, 2021

Thank you for taking the time to review our hotel. Our team works very hard to keep things clean and safe for our guests and to stay safe themselves. That is not easy to do these days. I know they will appreciate this review! Come back and visit soon!

5
Everyone

Great stay. Clean, friendly staff. Wish the hot tub was available but COVID stopped us from enjoying this time around.

By on Mar 4, 2021

Review comment responded on Mar 12, 2021

Thank you for taking the time to review our hotel. Our team works very hard to keep things clean and safe for our guests and to stay safe themselves. That is not easy to do these days. I know they will appreciate this review! We hope you will come back and visit again soon. We hope the hot tub is open by then!!

4
Family with small children Family

The hotel was nice, conveniently located near a Target, which was awesome. Unfortunately we had one issue, the air conditioner in our room was broken. We checked in close to 8 p.m. the first night and noticed the room was very warm as soon as we walked in. We thought maybe the heater was left on before we arrived. We turned on the AC, and eventually opened the sliding glass door, thinking the unit wasn't cooling as fast as we expected. Day 2, we get back to the room and it felt like a sauna. We called thw front desk, they immediately sent someone up to check it. He worked on it for a while, and said he needed to check the unit on the roof and would call us when he was done. After about 2 hours I called the front desk and was told the unit needed additional repairs that would not be done that day. We were given the option to switch to another room, but by now it was close to 9 p.m. and packing up to switch rooms with 2 kids, was a big inconvenience. We opted to stay in the room, and had to sleep with the door open to keep the room semi-comfortable. Anyone who entered that room for housekeeping or any other reason, would have noticed the AC was not working. Ideally, the rooms should be inspected to ensure these issues don't come up, like in our situation...after we've checked in and settled into the room. We enjoyed every other aspect of the hotel, and amenities.

By on Feb 7, 2021

Review comment responded on Feb 8, 2021

We checked our repair logs but cannot pinpoint the dates of your stay or a room number. Would it be possible to call and let us know your room number? We want to make sure the room is checked for the next guest. Thank you for letting us know!!

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