Great property and staff but outrageous resort fee
I wish the roof top pool was open during my stay.
We booked the property because of the pool as we had our kids with us. With short notice, we were informed the pool and deck were out of commission. A huge bummer and we would have looked to find another venue if we had known in time.
Rooms are not up to Andaz quality. Have not ever really converted from its old Hyatt format / white box. The roof and pool were closed. Bar closed early. No food at restaurant during day.
So the pic that attracts you to this property is of the pool. It's LA, so lounging by the pool was top priority. When I checked in, they told me the pool was closed for the duration of my stay. This was not mentioned when booking. So, they put me on the PH floor because being on Sunset can get kinda loud (there are earplugs provided in the room), so after I checked in I went to my room to rest before an event I had that night, I heard nothing but drilling and loud construction, which they were doing on the pool. Another thing that could have easily been said but wasn't. I definitely feel like I excessively overpaid for this experience and that there was a serious lack of proper communication from the staff, to the point of being surreptitious. Also, don't expect coffee that doesn't cost you $5 and they will not bring it to your room. Very disappointed, and I am easy going, would expect someone that was a little more high strung to have abandoned this place completely after this experience.
We were staying in a suite and connecting double queen room for my husband's 50th birthday. I requested balloons and champagne to be in the room the day we arrived as we were arriving very late and spoke to someone also to ensure this would be done. However these were not in our room when we arrived at 2:30am which was very disappointing. The manager did reach out to me to rectify it and the balloons and cake were put in our room the following day and no expense to us. Which was good. The rooms were excellent and kept very clean throughout our 6 night stay.
Best hotel on the Sunset Strip. Roof top pool & views are incredible.
The reception staff is extremely friendly and helpful. The first night, our next door neighbors were loud partying and lsitening to music late at noight. I called the front desk. They immediately sent someone to calm them down. The ambiance of the hotel is contemporary. Location is ideal - between the upscale Beverly Hills and the tacky and touristy East Hollywood. Dining options are somewhat limited but we enjoyed great breakfast every morning. Overall, an excellent stay.
Great hotel & location. The roof top pool & views are top notch. One of my favorite LA hotels, hands down.
Great concept, liked the free snacks and non-alcoholic beverages. Location is great
Hotel is in a great location and the staff were excellent. The food at the restaurant was just ok but Not a reason not to stay. I’d go back.
Great spot to explore Hollywood. Clean Hotel with lots of history
Excellent location, friendly staff. Especially loved the no charge for non alcoholic beverages and the snacks in the room.
Complimentary non-alcoholic drinks and snacks in the room & free bottled water and juices available at reception.
Perfect environment in the hotel. Nice staff. Good location.
Loved everything! Happy Hour from 5-6pm (free wine)! Snacks and all non alcoholic drinks in the room are free! Motion center lights when you get up in the middle of the night! Relaxing lobby! Coffee cake, coffee in the morning!
Andaz West Hollywood - a concept by Hyatt places you next to The Comedy Store and within 2 miles (3 km) of other popular attractions like Beverly Center Shopping Mall. This 4-star hotel has 240 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, free newspapers, and free local calls.
Guests of Andaz West Hollywood - a concept by Hyatt have access to an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is offered for USD 60 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-out.
Great property and staff but outrageous resort fee
I wish the roof top pool was open during my stay.
Please come back to visit us again soon!
We booked the property because of the pool as we had our kids with us. With short notice, we were informed the pool and deck were out of commission. A huge bummer and we would have looked to find another venue if we had known in time.
Thank you for the feedback!
Rooms are not up to Andaz quality. Have not ever really converted from its old Hyatt format / white box. The roof and pool were closed. Bar closed early. No food at restaurant during day.
I'm sorry to hear we weren't able to make this stay memorable. We hope to make it up to you in the future!
So the pic that attracts you to this property is of the pool. It's LA, so lounging by the pool was top priority. When I checked in, they told me the pool was closed for the duration of my stay. This was not mentioned when booking. So, they put me on the PH floor because being on Sunset can get kinda loud (there are earplugs provided in the room), so after I checked in I went to my room to rest before an event I had that night, I heard nothing but drilling and loud construction, which they were doing on the pool. Another thing that could have easily been said but wasn't. I definitely feel like I excessively overpaid for this experience and that there was a serious lack of proper communication from the staff, to the point of being surreptitious. Also, don't expect coffee that doesn't cost you $5 and they will not bring it to your room. Very disappointed, and I am easy going, would expect someone that was a little more high strung to have abandoned this place completely after this experience.
Sorry to hear your experience fell short! We hope to make it up to you in the future.
We were staying in a suite and connecting double queen room for my husband's 50th birthday. I requested balloons and champagne to be in the room the day we arrived as we were arriving very late and spoke to someone also to ensure this would be done. However these were not in our room when we arrived at 2:30am which was very disappointing. The manager did reach out to me to rectify it and the balloons and cake were put in our room the following day and no expense to us. Which was good. The rooms were excellent and kept very clean throughout our 6 night stay.
Thank you for taking the time to leave a review! We are so sorry about the miscommunication prior to arrival but are glad to see that our staff was able to rectify the situation. We hope to welcome you back again soon!
Best hotel on the Sunset Strip. Roof top pool & views are incredible.
Hi Matthew, Thank you for the positive feedback! We're excited to learn you enjoyed your stay and appreciate the shout out! Hope to welcome you back soon!
The reception staff is extremely friendly and helpful. The first night, our next door neighbors were loud partying and lsitening to music late at noight. I called the front desk. They immediately sent someone to calm them down. The ambiance of the hotel is contemporary. Location is ideal - between the upscale Beverly Hills and the tacky and touristy East Hollywood. Dining options are somewhat limited but we enjoyed great breakfast every morning. Overall, an excellent stay.
Thank you so much for taking the time to provide your positive feedback! We are excited to announce that we will be adding a more robust menu in the near future!
Thank you for your kind feedback! We look forward to welcoming you again soon.
Thank you for staying with us! We look forward to your return.