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Chamberlain West Hollywood

4.0 out of 5.0

Recent guest reviews

The fish tacos were amazing in the hotel restaurant. Ángel the waitress was wonderful. The room was spacious and had a balcony where I could see the city lights. Looked like the hotel was doing some upgrades on my floor. Staff that I encountered were all very nice and helpful. They had fresh fruit out at front counter.

The room was spacious with a huge bathroom. The shower was awesome - large with great water pressure and temperature control. It was difficult to get the room temperature just right - the AC fan seemed to have only one speed - gale force. Our room had a separate living area with its own television. It also had a gas fireplace but ours wasn't working. The front desk staff was friendly and efficient. The wait staff in the bistro was VERY SLOW. The restaurant was not crowded but I couldn't even get a cup of coffee. I had to go to the lobby to get coffee from the self serve coffee station. Eventually our food (continental breakfast) arrived, and we were ignored thereafter. Nobody asked us if we needed anything or if we liked our breakfast (we didn't). Bottom line - avoid the restaurant. Overall a good experience, though. The hotel was a 15-20 minute walk to other restaurants suitable for breakfasts

Disappointing hotel, arear great but the hotel was so so. Great staf, but there is no lounge area to sit and read or work. The pool is on top but there is no seats only long chairs. All The hotel have a old smell, there is a sewer smell that is unconfortable. The shower was not very clean. The hotel must be completely renovated.

An incredible location walking distance to a lot of decent places and everywhere else one would want to go in Hollywood / Beverly Hills a very short drive. The room was absolutely massive with a cool design similar to the pictures, more like a one bedroom apartment than a hotel room - however it was very worn and needs renovating urgently. Think: frayed carpet, sockets hanging off the wall, chipped paint, loose doors etc. The same can be said about the rooftop pool and bar - lots of potential however needs updating and needs some staff up there. The bar was closed at sunset on a Friday evening - I'm sure the hotel missed out on masses of revenue from potentially thursty customers. The upkeep of the hotel was more in keep with a $50 a night motel rather than a $300 a night Hollywood property, however the location and staff were great. Ally the property needs is a basic renovation or refresh and it can be 5* but right now it feels more like *3.

As a dog friendly hotel they don't even have a dog bowl, not to mention dogs aren't allowed anywhere not that theres much to this hotel anyway, but you would think you dog won't be trapped in room in a dog friendly hotel. Staff are awful, robots ! I was there for surgery and had mention this number of times, not once I was asked how I was or if I needed help or anything, I assumed like any other boutique hotel you would get more personal connection, this was more like a No Ma'am Yes Ma'am fake smile, if you would even get anyone at the counter, most of the time there was no one even there, no door man or concierge, had to open door myself every time (heavy for someone who just had surgery). Cleaning service was awful too, I had a tray sit behind door for a good 24 hours before it was picked up next day. lose cabinet doors and towel knobs in room, Balcony wasn't even a balcony was facing a dark wall with no patio furniture, I was so disappointed with everything over all and wouldn't recommend this to anyone.

Not a lot of amenities and the lobby was next to my room so it was a bit loud but a beautiful hotel on a quiet street.

If I am staying in West Hollywood I like to stay here. It's a close walk to Santa Monica and all the great restaurants and bars

Pretty disappointed I booked the room. Wished I looked around the area for a different hotel. Cleanliness, of the room was horriable. Walked in and saw a medication on the carpet. Air conditioning was barely working. Wish I went and canceled but didn't have time, had to be at the wedding. I would definitely love my money back because wasn't worth the price. I will not recommended the hotel to my friends.

I've stayed at the Chamberlain years ago and it was awesome. I stayed this time and had a very different experience. They hit me with a hidden $40 a NIGHT parking fee (for 4 nights...ouch), the facilities looked like they hadn't been maintained since 2006, and the room was very musty. For the cost, not a great experience. The only really good thing was the location - you can walk pretty much anywhere in WeHo.

We had such a pleasent time! Very clean and quiet. The location was perfect!

great staff, excellent service, location, location, location

The walls are practically paper thin, so if your neighbors are noisy you're SOL. You're charged every night for parking, and room service was cold every time :(

We had a great stay! Hotel was comfortable and clean, staff was friendly. There were some loud guests at about 3:45 am, but that's not the hotel's fault. Overall, wonderful!

This hotel is very nice and i can reccomed to sverybody very clean comfort and nice location. LA is so nice town

Fantastic location, clean, nice room, lovely place

Every time I stay here it feels just right. Been here 3 times since May on works trips and I will keep staying here because of the whole package. Staff is great, the room is like always terrific, and the location is perfect for me.

Everything is enjoyable, but the loud music at the pool. Unfortunately, chaise longues are located by the speaker side. So we cannot get away from the noise. Otherwise I really enjoyed. By mistaken, they charged one snack which I did not have it. Finally they agreed to take it out from the invoice.

The rooms are beautiful, big, and cozy with the fireplace. Great water pressure, big shower, comfortable pillows, amazing bed and bedding. It was perfectly clean, the pool is great, and the hotel staff were very kind and helpful. No complaints! I would stay here again and recommend it to anyone

This is defenetlybthe best place to stay in WEHO, Staff is always helpful, walking distance to Restauranta and Entwrtainment.

Everything was really great except for the price of valet. Felt like the overall value of the hotel decreased because of that hidden cost!

Room options

Executive Suite, 1 King Bed with Sofa bed

King 1 | Full 1 | Sleeps 3

Executive Suite, 2 Queen Beds

Queen 2 | Sleeps 4

Premier Wet-Bar Suite

King 1 | Full 1 | Sleeps 3

One-bedroom Suite

King 1 | Full 1 | Sleeps 3

Guest reviews for Chamberlain West Hollywood

Everyone (5) Couples (15) Business (12) Students (1) Family (6) Other (17) Friends (11)
4
Everyone

The fish tacos were amazing in the hotel restaurant. Ángel the waitress was wonderful. The room was spacious and had a balcony where I could see the city lights. Looked like the hotel was doing some upgrades on my floor. Staff that I encountered were all very nice and helpful. They had fresh fruit out at front counter.

By , from Az on Aug 17, 2017

Review comment responded on Aug 21, 2017

Thank you Melody, love the shout to Angel. She is one of our stars....

4

decent value

Everyone

The room was spacious with a huge bathroom. The shower was awesome - large with great water pressure and temperature control. It was difficult to get the room temperature just right - the AC fan seemed to have only one speed - gale force. Our room had a separate living area with its own television. It also had a gas fireplace but ours wasn't working. The front desk staff was friendly and efficient. The wait staff in the bistro was VERY SLOW. The restaurant was not crowded but I couldn't even get a cup of coffee. I had to go to the lobby to get coffee from the self serve coffee station. Eventually our food (continental breakfast) arrived, and we were ignored thereafter. Nobody asked us if we needed anything or if we liked our breakfast (we didn't). Bottom line - avoid the restaurant. Overall a good experience, though. The hotel was a 15-20 minute walk to other restaurants suitable for breakfasts

By , from Florida on Mar 25, 2017

2

good area but hotel disappointing

Everyone

Disappointing hotel, arear great but the hotel was so so. Great staf, but there is no lounge area to sit and read or work. The pool is on top but there is no seats only long chairs. All The hotel have a old smell, there is a sewer smell that is unconfortable. The shower was not very clean. The hotel must be completely renovated.

By , from Montreal on Mar 14, 2017

Review comment responded on Mar 17, 2017

Really, there are several cabanas at the pool and we have a lounge off the lobby.

3

amazing location - huge, tired rooms

Everyone

An incredible location walking distance to a lot of decent places and everywhere else one would want to go in Hollywood / Beverly Hills a very short drive. The room was absolutely massive with a cool design similar to the pictures, more like a one bedroom apartment than a hotel room - however it was very worn and needs renovating urgently. Think: frayed carpet, sockets hanging off the wall, chipped paint, loose doors etc. The same can be said about the rooftop pool and bar - lots of potential however needs updating and needs some staff up there. The bar was closed at sunset on a Friday evening - I'm sure the hotel missed out on masses of revenue from potentially thursty customers. The upkeep of the hotel was more in keep with a $50 a night motel rather than a $300 a night Hollywood property, however the location and staff were great. Ally the property needs is a basic renovation or refresh and it can be 5* but right now it feels more like *3.

By , from Tokyo on Oct 2, 2016

Review comment responded on Oct 25, 2016

Thanks so much, so glad you enjoyed our huge rooms and location.

1

it's bascially a motel :(

Students

As a dog friendly hotel they don't even have a dog bowl, not to mention dogs aren't allowed anywhere not that theres much to this hotel anyway, but you would think you dog won't be trapped in room in a dog friendly hotel. Staff are awful, robots ! I was there for surgery and had mention this number of times, not once I was asked how I was or if I needed help or anything, I assumed like any other boutique hotel you would get more personal connection, this was more like a No Ma'am Yes Ma'am fake smile, if you would even get anyone at the counter, most of the time there was no one even there, no door man or concierge, had to open door myself every time (heavy for someone who just had surgery). Cleaning service was awful too, I had a tray sit behind door for a good 24 hours before it was picked up next day. lose cabinet doors and towel knobs in room, Balcony wasn't even a balcony was facing a dark wall with no patio furniture, I was so disappointed with everything over all and wouldn't recommend this to anyone.

By on Aug 20, 2016

Review comment responded on Aug 23, 2016

Thanks so much. Most guest love our location.

4
Everyone

Not a lot of amenities and the lobby was next to my room so it was a bit loud but a beautiful hotel on a quiet street.

By on May 2, 2016

4

great place to stay in weho

Singles

If I am staying in West Hollywood I like to stay here. It's a close walk to Santa Monica and all the great restaurants and bars

By on Dec 30, 2015

3

wedding trip

Families

Pretty disappointed I booked the room. Wished I looked around the area for a different hotel. Cleanliness, of the room was horriable. Walked in and saw a medication on the carpet. Air conditioning was barely working. Wish I went and canceled but didn't have time, had to be at the wedding. I would definitely love my money back because wasn't worth the price. I will not recommended the hotel to my friends.

By on Oct 15, 2015

2

great location, old run down hotel

Couples

I've stayed at the Chamberlain years ago and it was awesome. I stayed this time and had a very different experience. They hit me with a hidden $40 a NIGHT parking fee (for 4 nights...ouch), the facilities looked like they hadn't been maintained since 2006, and the room was very musty. For the cost, not a great experience. The only really good thing was the location - you can walk pretty much anywhere in WeHo.

By on Sep 9, 2015

5

my favorite hotel in la

GetawayWithFriends

We had such a pleasent time! Very clean and quiet. The location was perfect!

By on Sep 3, 2015