Opulence Central London4.0 out of 5.0
Recent guest reviews
this place is horrible, I left the room paid and I left. The room is not the one in the pictures. When you ask about the nice old room of the pictures he ask you £ 285. the place is smelly and horrible. Little bathroom and old towels. the only things they put molton brown soap, they are pathetic do not book this hotel
“An expensive and extremely upleasant and disappointing experience” This hotel is simply put a dump. When we arrived I felt we were walking into one of those hotels that you see in the movies that is rented by the hour. It is rated as 4* on the site but realistically is 1* and a bad 1* at that. The room ( which we were told by the receptionist had recently been renovated) was dirty, extremely run down, the lighting was dingy and bulbs missing, the bathroom was dirty, the towels threadbare, fittings were missing and the WC bowl was stained dark brown and extremely unpleasant. There was no hairdryer nor a plug for the basin. In fact, there was no handle on the tap - it was broken! The bottom sheet was placed straight on the mattress and was too small for it so when one woke up the sheet had rumpled and one found oneself on the mattress. The duvet was very thin and fusty. The tea tray had two dirty cups on it and a couple of old teabags and coffee sachets. When the room was serviced, the duvet was spread out, the bottom sheet was not straightened, the cups were rinsed and the towels were replaced but not the milk sachets and nor was the room or bathroom cleaned nor the wastepaper baskets emptied. There was also a chair which was so badly stained one did not want to sit in it. This hotel was booked for us by someone helping us out as our other arranged accommodation had fallen through at the last moment. In short, do not stay at this hotel if you can avoid it. The location was OK. Destination Guru: London 30 July 2017 Simon United Kingdom 22 reviews 2 helpful votes 5.4 Passable 눉The bed was uncomfortable, and the room was just too hot with little ventilation 눇Location 눘 Helpful 22 April 2017 Stewart United Kingdom Age group: 45 – 54 21 reviews 6.3 “Mmmmm” 눉Tired hotel lack of facilities 눇Central location 눘 Helpful 31 January 2017 Lee United Kingdom 3 reviews 5.4 Passable 눉1 of the rooms, was very cold, noisy & dirty. 눇Location was good, booked a twin room, which was unavailable, was given 2 single rooms 눘 Helpful 26 April 2016 Nyala United Kingdom 2 reviews 6.3 Pleasant 눉No towels couldn't get on the wifi 눇Friendly staff 눘 Helpful 24 November 2015 Graeme United Kingdom 1 review 6.3 Pleasant 눉The heater was broke in the room so it was very cold at night. If it wasn't for this I would have left a higher score. 눇Nice area and easy to get around with the Baker Street tube near by. The hotel shower was good, 눘 Helpful 17 November 2015 Simon United Kingdom 8 reviews 1 helpful vote 5.8 “you get what you pay for” 눉Receptionist was rude and unwelcoming and not around to give me my bill in the morning, focussing on playing pool on his phone. WiFi did not work, shower was hand held and sprayed everywhere when switching on, no toilet roll instead supplied a hose (would have preferred a choice). The room was certainly opulent, but the service and facilities was far from it 눇nice rooms, comfy bed 눘 Helpful 20 July 2017 Rebecca United Kingdom 1 review 4.6 “Disappointing place to stay which could be a fab if improved!” 눉We had booked a suite room and were apparently upgraded on arrival. Our room was very spacious as it covered the whole front of the property with windows opening on to the front street. The main issues being shower wasn't attached to wall correctly which had to be pulled out of bracket and held to be able to wash or you would flood the bathroom. Easy fixes such as cleanliness, bedding which isn't stained/ripped/worn (we actually slept without the quilt as the material made us both itch!), four poster bed felt like it was ready to collapse, one bedside lamp didn't work, tea making facilities stocked with clean matching mugs and glasses for 2 people. Dust was noticeable on bedside lamps and items hung on the wall and floor felt unclean which made the room feel dirty. I do have asthma but I don't think this affected me but could be an issue for those with an allergy. Such a shame as clearly could have so much potential just needs sprucing up and a couple of fixes. There was also renovation work happening on first floor which we weren't made aware of. I had also booked a room for my sister who was given a single bed room in the basement which was poor but for the price in that location is what I would have expected however she experienced a lot of noise being below the building work and male staff using the room next door to her, perhaps sleeping in there which made her feel uneasy. It was very noisy from the busy road outside - but its a popular area of London so expected that! 눇Location was perfect which was chosen as we were attending a family wedding. It was also close to underground station and tourist attractions which was found very helpful. Lots of lovely places nearby to eat and drink. I personally liked the quirkiness of the hotel with antique feel of decor, paintings and ornaments - clearly was a great place to stay at one time. 눘 Helpful Destination Guru: London 9 June 2017 Andrew United Kingdom 4 reviews We were put in a most terrible room in the basement, with no window lock, poor fire escape route, hot, tiny, with knocked around furniture, very depressing after my journey. Minimal, absent or poor in-house facilities, looked decidedly suspicious as to what kind of hotel this was and what it was used for, so much so i considered moving quickly elsewhere. A couple of inexperienced young women seemed the only people to have to respond to my complaint - i asked to move to a different room, which they at first declined then agreed to, but the next room was barely acceptable, with decidedly old furniture and faded decorations. Broken on-suite sink, etc. Having paid, i decided i could just about tolerate one night rather than leave then and there, but then left as quickly as possible the next morning. Horrible! 눇The only thing good was the location near the railway station and convenient to where i had to go
This is definitely not a 4 star hotel as most sites suggest.I am afraid this is a 1 star hotel..The room was small and super dirty and for the price paid (£400 for 3 nights) you would expect something much much better.The shower had mould and was broken and there was absolutely no hot water so i ended up using baby wipes. The toilet was very dirty and during my stay they never cleaned the basket so the toilet paper just made piles on the floor.The TV didn’t work,drapes and blackout curtain has partially ripped and didn’t reach from one end to the other,no duvet and no heat with outside temperature of 12-14 degrees. Dust was noticeable everywhere in the room,from the desk to the entire floor.Bedsheets were dirty and caused me a bad rash on my face and hands. The window didn’t lock. No breakfast. No lift. Rusty kettle and one glass! One opened teabag! No mug!! The stuff was very friendly though and the oxymoron of the whole situation was that i was given Molton Brown shower gel,soap and shampoo!!
As a regular London business trip visitor I have low expectations and have stopped in a variety of places. As the name suggests Opulence , don't be fooled .. it's adequate for an odd night but don't book this as a tourist or for a special occasion Key points : - old building and lots of stairs , I was in room 2, 90 stairs in total to get up so not suitable for disabled or older guests - staff were friendly and helpful - decor is trying to be vintage but is a little tired ( knocked furniture ) it's ok but not lavish - room had a tv but remote wasn't working and batteries were glued in shut - kettle in room but no condiments - no hairdryer - bathroom needs refurbishing and shower was hot/cold as on the mains system and not regulated - bedding ( spots of blood that hadn't washed out from previous person) but bed was comfy - wifi didn't work on top floor so couldn't stream off my iPad to watch tv so I went out for a meal instead otherwise I would have been pretty lonely In general it was ok , location is close to Baker Street and I paid £160 for a night, there are better places but there are also a lot worse !!!
The staff were lovely. The bed was clean and comfortable and the water was hot. The decor was too fussy for my liking and the whole place was in need of a refurb, The stairway and corridors felt scruffy. The room felt dusty and the curtains felt close to falling down. The bedside light didn't work and I had to ask for a hairdryer. A premier Inn or Travelodge would have been better
As people have said before, the location is excellent and the staff are really friendly and will go out of their way to help. As people have said before, this place is somewhat tired. The electrics are in need of a refurb, actually the place needs a minor refresh and a deep clean. The plug in my room was broken, the bedside lights had European plugs and didn't work. I would not recommend this place for those with children. The damaged socket is ok for an adult we can work round it, a toddler could well access it. Also there are only two irons available for the hotel, get your request in early. I needed a place that was cheap for two nights for work, this hotel fitted the bill perfectly for that. It is past its best but for my needs that is ok. The location is good, being near Baker Street is highly recommended. At the price point, with its location and friendly staff I can happily recommend it. Will I stay there again, yes I will, quite happily.
Stayed there for 3 nights on my own in a senior suite. Although room was not perfect, I loved the atmosphere. Best bed I have slept in in years of coming to London, none of the marshmallow type that gives you instant backache. Staff was very friendly and helpful. Ok, the suites are a little expensive, but location is great and if you want to experience splendor of a bygone era this is exactly the place to go. Will be very happy to come back soon
I stayed at Opulence (not the adjective) overnight before the London Marathon. I needed a place to rest my head and in that respect it delivered. On a side-sloping bed, but hey. The room was booked for 2 people, and thank goodness I was solo. Measuring roughly 10' square, including the bathroom, whose door didn't close, toilet butted-up to boxed-in plumbing with a razor sharp corner right in the thigh and requiring a toilet straddle to reach the sink, and resplendent with handleless (as in missing, not cool tech) wardrobe, warm fridge and an ambient temperature as one would commonly find on the equator, the accommodation would better be described as hostile. It's clear the rooms above were in a similar climate, as they had tried to escape downwards, staining the wallpaper in their attempts. Don't be deceived by the pictures of one room on various websites. This appears to be the domain of left luggage- which rather than let me use the room to quickly change after my run, I was directed to a basement toilet. Staff were pleasant enough for the little interaction I had but the whole place needs a refurbishment. I can only conclude their 4 stars were gained at a popular fast food restaurant. If you're visiting the capital, look elsewhere.
The photos of the hotel do not reflect the reality of what this hotel really looks like. These photos must have been taken at least 10 years ago. It is in desperate need of refurbishment. Our room and the stairs and landing areas are filthy.This was supposed to be a special birthday surprise. The website lists as a 4 star hotel. This should not even be listed as a 2 star hotel. It was filthy beyond belief. The curtains were falling off the tracks and had been hand cut. There were no coffee sachets provided. The socket was nowhere near the kettle. There was no mattress protector. The windows were filthy. The double glazing was partly missing so the noise from the street below was unbearable. There were no hand towels only bath towels. The landing and stairs are were shabby and in desperate need of redecorating. My husband and myself have stayed in many London hotels and have never witnessed anything like this before. Totally ruined our stay.
Shame, the reviews here are all correct. It's a central hotel at a reasonable price. It's dirty and tired. Needs updating. Awful shower, dreadful plumbing. Dirty paintwork just needs a wash, bed linen terrible. Good location.
- Walking distance to Selfridges and Marble Arch
- Free WiFi in public areas
- 24-hour front desk
Located in Marylebone, Opulence Central London is within a 10-minute walk of popular sights such as Selfridges and Marble Arch. The 19 rooms at this 4-star guesthouse include refrigerators, minibars, and LCD TVs. It's in central London and also a short walk from Madame Tussaud's Wax Museum and Royal Academy of Music.
Opulence Central London's 19 air-conditioned rooms provide refrigerators, minibars, and safes. LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are also standard.
Guests of Opulence Central London have access to free WiFi in public areas. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables.
Reviews from Trip Advisor
13% of guests recommend this hotelTotal of 270 reviews