Mercure London Heathrow Hotel

4.0 star property

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Photo gallery for Mercure London Heathrow Hotel

Exterior
Executive lounge
Breakfast and dinner served
Check-in/check-out kiosk
Standard Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Shepiston Lane, Hayes, England, UB3 1LP
  • Place, Harlington Sports Centre
    ‪9 min walk‬
  • Place, Stockley Park
    ‪5 min drive‬
  • Place, Airport Bowl
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪9 min drive‬

Room options

Superior Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 129 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Standard Room, 1 Queen Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Deluxe Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Standard Room, 1 Twin Bed

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Standard Room, Multiple Beds

  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Room, 2 Twin Beds

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Hayes

Located in Pinkwell within a mile (2 km) of Stockley Park, Mercure London Heathrow Hotel is within 2 miles (3 km) of Airport Bowl. This 4-star hotel has 184 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Cranford Countryside Park - 6 min walk - 0.4 miles
  • Harlington Sports Centre - 9 min walk - 0.5 miles
  • Lake Farm Country Park - 5 min drive - 1.5 miles
  • Stockley Park - 5 min drive - 1.5 miles
  • Airport Bowl - 7 min drive - 1.5 miles

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪The Great Western - ‬4 min walk
  • ‪Sky Bar - ‬4 min drive
  • ‪The White Hart - ‬10 min walk
  • ‪The Pheasant Restaurant and Inn - ‬4 min drive

About this property

Mercure London Heathrow Hotel

At Mercure London Heathrow Hotel, guests have access to a gym, free WiFi in public areas, and a conference center. If you drive, self parking is GBP 16 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 16 per day)
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is a free cancellation option available at Mercure London Heathrow Hotel?

Mercure London Heathrow Hotel provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see around Mercure London Heathrow Hotel?

This hotel is situated in Pinkwell, close to Twickenham Stadium and Royal Botanic Gardens, Kew. Airport Bowl is also within a driving distance of 2.1 mi.

Is parking available on site at Mercure London Heathrow Hotel?

Yes, parking is offered for GBP 16 per day. Though parking is limited parking, an electric car charging station is also available.

Does Mercure London Heathrow Hotel feature a casino at the property?

No, Mercure London Heathrow Hotel doesn't have a casino.

Is there an indoor pool at Mercure London Heathrow Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Mercure London Heathrow Hotel?

Couples staying at this hotel will appreciate amenities like an al fresco restaurant and a bar/lounge plus some guestrooms include bathrobes.

Are there hot tubs at Mercure London Heathrow Hotel?

No, this hotel doesn't have a spa tub.

Does Mercure London Heathrow Hotel have a restaurant that serves breakfast?

Yes, Mercure London Heathrow Hotel serves a full breakfast for a surcharge each morning at Borders Restaurant.

Does Mercure London Heathrow Hotel allow pets to stay for free?

No, pets aren't allowed at Mercure London Heathrow Hotel.

Are there connecting rooms at Mercure London Heathrow Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Mercure London Heathrow Hotel?

The closest major airport to Mercure London Heathrow Hotel is Heathrow Airport (LHR), which is 2.9 mi away (8 minutes by car). Another top airport is Farnborough (FAB), which is located 25.6 mi away (30-minute drive).

Are there rooms with balconies that I can book at Mercure London Heathrow Hotel?

No, you won't find guestrooms with balconies at Mercure London Heathrow Hotel.

Does Mercure London Heathrow Hotel offer wedding services?

Take advantage of the wedding venue at Mercure London Heathrow Hotel if you plan to say "I do" during your trip.

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay
Stayed 1 night in Feb 2024
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Tajana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a attentive relaxing stay here, staff are very professional and rooms are huge clean and comfortable :)
Stayed 1 night in May 2024
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if your flying out of London
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Joy

Lovely hotel
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay has plenty of facilities gym restaurant and bar inside the hotel will stay again for sure 👍
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

miles

Great place to stay. Close to Heathrow
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Carys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round venue
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Eli

Enjoyed our stay . Top notch
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Heathrow airport. I stay here every time I fly out of London.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Heathrow. Really clean, well maintained rooms and lovely, helpful staff.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff.
Stayed 9 nights in Jan 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, limited options in way of menu in restaurant but apart from that would stay again.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk personnel. Clean facilities and very convenient dining experience.
Stayed 9 nights in Apr 2024
Verified

10/10 Excellent

Shengkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception was warm and helpful to provide an early check in.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Salar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 1 night in May 2024
Verified

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Shezad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2024
Verified

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good airport hotel for one night only
Stayed 1 night in Apr 2024
Verified

8/10 Good

Jameela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and good service
Stayed 1 night in Jul 2024
Verified

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient. Friendly staff.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Just a shame that it's no longer on the Heathrow hoppa shuttle run.
Stayed 1 night in Feb 2024