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Recent guest reviews

It's too bad that the Hoppa service between Heathrow Terminal 4 and the hotel was discontinued.

It's a great hotel for a quick stay Very clean, breakfast is moderate nothing to do on property but if you need to stay close to the Airport it's a good choice

Near the airport and shuttle provided for an extra fee. 7 minutes walk to public transportation. Helpful staff.

Mildew all over the bathroom, even the ceiling, the room asked for a queen bed and we got two bed put together

Nice hotel. Dinner at the hotel restaurant was fantastic! I recommend the Peri Peri Chicken.

Comfortable, airport close, but not much of anything close.

Hotel room phone was broken, food in the restaurant was overpriced, and if you have 2 or more people, it's cheaper to take an Uber than their 4.5 pound shuttle. Wi-Fi is unusable and they want to charge 10 pounds to upgrade.

For a small fee we were able to check in not long after 9am, since our flight landed early. The staff was helpful and friendly. The room was clean and nicely decorated. I was slightly afraid of what I would get for the great price I paid but my fears were calmed from the moment I walked into the lobby. Enjoyed my stay and would recommend it to anyone.

We ended up here because we unfortunately missed our connecting flight. The lobby and seating area look very nice upon entry. The room was relatively spacious, the bathroom tub was a little cracked and had a useless half door so the floor still got wet from the shower water. Food choices are limited but ok. The staff were generally ok, although when I ordered food from the bar and asked for a glass of water, the bartender told me to just use the water from my sink in my room. I didn't really appreciate that.

Very enjoyable stay. Staff are great....the food in the resto and the service is outstanding especially the lady from Thailand. She is so sweet, always have a pleasant attitude and beautiful smile greeting us. She is an asset to your business. This is where I'll stay again next time I come to London. My hats off to all the staff.

Shepiston Lane Hayes England

Hotel highlights

  • Close to Stockley Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Hillingdon, Mercure London Heathrow Hotel is 1.1 mi (1.8 km) from Stockley Park and within a 10-minute drive of other popular attractions like Brunel University. This 4-star hotel has 184 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Rooms

Mercure London Heathrow Hotel's 184 rooms provide refrigerators, coffee makers, and laptop-compatible safes. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

At Mercure London Heathrow Hotel, guests have access to a fitness center, free WiFi in public areas, and a conference center. If you drive, self parking is GBP 12.50 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-out.

Room options

Superior Double Room, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, Multiple Beds

1 Queen Bed and 1 Twin Bed | Sleeps 3

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Guest reviews for Mercure London Heathrow Hotel

Everyone (13)
1
Everyone

By on Mar 24, 2020

4
Everyone

It's too bad that the Hoppa service between Heathrow Terminal 4 and the hotel was discontinued.

By on Jan 18, 2020

5
Everyone

By on Dec 2, 2019

Review comment responded on Dec 3, 2019

Dear Guest Greetings from Mercure London Heathrow Thank you so much for the wonderful review. The team would be delighted to hear such a feedback. We are glad to know you had a pleasant stay with us. Look forward to welcoming you again. Warm Regards, Sitanshi Bhalla Business Development

5
Everyone

By on Apr 15, 2019

Review comment responded on Apr 15, 2019

Dear Guest, Thank you for giving us 5 out of 5 We are delighted to hear that you enjoyed your stay with us We value your patronage and look forward to see you in future. Best regards from the Mercure team. Kind Regards, Pankaj Walia

5
Everyone

It's a great hotel for a quick stay Very clean, breakfast is moderate nothing to do on property but if you need to stay close to the Airport it's a good choice

By on Mar 26, 2019

Review comment responded on Mar 27, 2019

Dear Guest, Wow thank you for giving us 5 out of 5 We always appreciate feedback, We were delighted to learn that everything exceeded your expectations. I am glad to hear that you found the hotel very clean and breakfast was good. I do hope we will have the pleasure of welcome you back. Kind Regards, Pankaj Walia

4
Everyone

Near the airport and shuttle provided for an extra fee. 7 minutes walk to public transportation. Helpful staff.

By , from Massachusetts on Aug 18, 2018

1
Everyone

Mildew all over the bathroom, even the ceiling, the room asked for a queen bed and we got two bed put together

By on Jul 4, 2018

4

nice stay, delicious dinner.

Everyone

Nice hotel. Dinner at the hotel restaurant was fantastic! I recommend the Peri Peri Chicken.

By , from Kenosha, WI on May 15, 2018

Review comment responded on Jun 5, 2018

Thank you for taking the time to provide us with your feedback following your recent stay with us at the Mercure London Heathrow Hotel. We give the utmost importance to our guest’s feedback and strive to continuously improve the service we provide to deliver the best guest experience possible. I will discuss your comments with all the team to focus on areas where we can improve and also share with them your kind words. I look forward to your next visit to us.

4
Everyone

Comfortable, airport close, but not much of anything close.

By on Jul 30, 2017

3

take uber to the airport

Everyone

Hotel room phone was broken, food in the restaurant was overpriced, and if you have 2 or more people, it's cheaper to take an Uber than their 4.5 pound shuttle. Wi-Fi is unusable and they want to charge 10 pounds to upgrade.

By , from Georgia on Apr 28, 2017

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, England UB3 1LP
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