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Mercure London Heathrow Hotel

4.0 star property
Suburban hotel with a coffee shop and a restaurant

Choose dates to view prices

Photo gallery for Mercure London Heathrow Hotel

Exterior
Fitness facility
Executive lounge
Breakfast and dinner served
Check-in/check-out kiosk

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Shepiston Lane, Hayes, England, UB3 1LP
  • Place, Cranford Countryside Park
    ‪5 min walk‬
  • Place, Airport Bowl
    ‪5 min drive‬
  • Place, Stockley Park
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪9 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 129 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 Double Bed

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Twin Bed

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, Multiple Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, Multiple Beds

  • 129 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hayes

Located in Pinkwell within a mile (2 km) of Stockley Park, Mercure London Heathrow Hotel is within 2 miles (3 km) of Airport Bowl. This 4-star hotel has 184 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Cranford Countryside Park - 5 min walk - 0.3 miles
  • Airport Bowl - 5 min drive - 1.3 miles
  • Lake Farm Country Park - 5 min drive - 1.5 miles
  • Minet Country Park - 5 min drive - 2.1 miles
  • Stockley Park - 5 min drive - 1.5 miles

Getting around

  • Hounslow West Underground Station - 7 min drive
  • Hayes & Harlington Station - 18 min walk
  • Heathrow Airport (LHR) - 8 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪The Great Western - ‬4 min walk
  • ‪Sky Bar - ‬4 min drive
  • ‪The Pheasant Restaurant and Inn - ‬4 min drive
  • ‪The White Hart - ‬10 min walk

About this property

Mercure London Heathrow Hotel

Suburban hotel with a coffee shop and a restaurant
At Mercure London Heathrow Hotel, guests have access to a gym, free WiFi in public areas, and a conference center. If you drive, self parking is GBP 16 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (GBP 16 per day)
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance

More

  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from November 18 2024 to January 1 2026 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from November 1 to January 1:
  • One of the dining venues
  • Bar/Lounge
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
The property will be renovating from November 18 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Dining venue(s)
  • Fitness facility

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 50 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is a free cancellation option available at Mercure London Heathrow Hotel?

Mercure London Heathrow Hotel provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What can I see around Mercure London Heathrow Hotel?

This hotel is situated in Pinkwell, close to Twickenham Stadium and Pinewood Studios. Airport Bowl is also within a driving distance of 2.1 mi.

Will I be able to park at Mercure London Heathrow Hotel?

Yes, parking is offered for GBP 16 per day. Though parking is limited, electric car charging is also available.

Does Mercure London Heathrow Hotel feature a casino at the property?

No, Mercure London Heathrow Hotel doesn't have a casino.

Is there an indoor pool at Mercure London Heathrow Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Mercure London Heathrow Hotel?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant with al fresco dining plus some guestrooms include bathrobes.

Are there hot tubs at Mercure London Heathrow Hotel?

No, this hotel doesn't have a spa tub.

Does Mercure London Heathrow Hotel have a restaurant that serves breakfast?

Yes, Mercure London Heathrow Hotel serves a full breakfast for a surcharge each morning at Borders Restaurant.

Does Mercure London Heathrow Hotel allow pets to stay for free?

No, pets aren't allowed at Mercure London Heathrow Hotel.

Are there connecting rooms at Mercure London Heathrow Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Mercure London Heathrow Hotel?

The closest major airport to Mercure London Heathrow Hotel is Heathrow Airport (LHR), which is 2.9 mi away (8 minutes by car). Another top airport is Farnborough (FAB), which is located 25.6 mi away (30-minute drive).

Can I book a room with a balcony at Mercure London Heathrow Hotel?

No, there aren't any guestrooms with balconies at Mercure London Heathrow Hotel.

Does Mercure London Heathrow Hotel offer wedding services?

Take advantage of the wedding venue at Mercure London Heathrow Hotel if you plan to say "I do" during your trip.

Mercure London Heathrow Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 268 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 188 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Abdifitah

Stayed 1 night in Sep 2024

8/10 Good

????

Liked: Staff & service, amenities
Disliked: Cleanliness
It is away from city center no metro.
Stayed 2 nights in Sep 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel I was swarmed by half a dozen young Arabic men and told to leave, that there were no reservations, that I couldn't stay there. I was afraid for my life and so was the other girl I was there with. Even the taxi driver was scared. Something isn't right with this hotel. The lobby was filled with more young Arabic men in line for something. (not to check in at the front desk). None of them had baggage. They all wore almost identical clothing. Do not trust this hotel.
Stayed 4 nights in Nov 2024

2/10 Terrible

Evani

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrível

Não fiquei no hotel, fomos jogados pra fora quando chegamos, porque disseram que estava fechado para uma festa particular, o hotel estava parecendo uma boate, só com homens lá dentro bebendo e ficaram olhando pra minha esposa como se fosse carne, por instantes pensei estar em um pesadelo, pareciam que iriam estuprar minha esposa, ela ficou com muito medo e o lugar é num bairro muito tenebroso, pra chegar passamos por becos e ruas onde havia uma bicicleta elétrica queimada, ou seja lugar onde roubam e usam entorpecentes, péssima experiência não recomendo pra ninguém passar por isso.
Stayed 3 nights in Nov 2024

10/10 Excellent

Patrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Akbar Ali

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Read the reviews. I didn't realize all the negative reviews until I began to experience an unpleasant stay. Doors slamming, fire alarms randomly going off, unsanitary towels were just the beginning. Two days later, the front desk allowed me to cancel the reservation and contact Expedia. The following day, Expedia called and the front desk declined to cancel the reservation. Expedia tried their best but ultimately the hotel would not cancel the reservation leaving me $800 out. Best offer I got from the hotel was a room change, but that doesn't solve the sanitary issues
Stayed 9 nights in Oct 2024

4/10 Poor

Hadi

Traveled with family
Disliked: Staff & service, amenities
Paid for a buffet breakfast for the whole family just to find out that it was v limited options no boil egg no fried egg and when asked for fried egg for my little one I was told I’ll be having charged extra! The breakfast and the hotel were no where near a 4 star hotel and this should be reflected in the hotel description . I was shocked to see the breakfast for the price paid as it was the bare minimum and definitely not what you expect from a Mercure hotel! Very disappointing indeed
Stayed 2 nights in Oct 2024

2/10 Terrible

Joy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not open closed down due to health & safety issues. Nobody had the decency to let us know. Found out on arrival. Absolutely awful service
Stayed 1 night in Nov 2024

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed on the day I was due to check in. Although the manager claimed to have notified Expedia - nether hotel or Expedia contact myself before arrival to offer an explanation or arrange an alternative This was left for me to arrange at time of arrival…….!
Stayed 1 night in Nov 2024

2/10 Terrible

adam

Disliked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Damian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked a room with a Queen & single bed, yet ended up with a double and an apple underneath the bed!
Stayed 1 night in Oct 2024

2/10 Terrible

Helen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Number of issues about room facilities & unsafety
Stayed 2 nights in Oct 2024

6/10 Okay

Magnus

Stayed 1 night in Oct 2024

2/10 Terrible

adam

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Never Again...

absolute shambles. 4 vans got broken into and ransacked and a passer by was threatened with a weapon. Reception didn't give a single care in the world and just watched it unfold. checked out early, as did 5 other rooms.
Stayed 2 nights in Oct 2024

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Kirubagini

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

8/10 Good

Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again
Stayed 1 night in Oct 2024

6/10 Okay

Alan

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Delayed check in of 40 minutes

Kettle in room did not work, over bath shower and plug would not open to drain water, water leaked to bathroom floor, otherwise as required.
Stayed 1 night in Oct 2024

4/10 Poor

Neil

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Timothy, Burgess Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful
Stayed 1 night in Oct 2024

8/10 Good

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .
Stayed 1 night in Oct 2024

2/10 Terrible

W

Disliked: Property conditions & facilities, room comfort

Uncomfortable, a bit grimey

Least comfortable bed I’ve ever slept on. Didn’t get any sleep as mattress sagged making it super uncomfortable. Room wasn’t very clean
Stayed 1 night in Oct 2024

10/10 Excellent

CHENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

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