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Best Western London Heathrow Ariel Hotel

4.0 star property
Hotel in Hayes with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western London Heathrow Ariel Hotel

Breakfast, lunch, dinner served; international cuisine
Meeting facility
Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Lobby sitting area
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
118 Bath Road, Hayes, England, UB3 5AJ
  • Place, Airport Bowl
    ‪2 min walk‬
  • Place, Cranford Countryside Park
    ‪16 min walk‬
  • Place, Hyde Park
    ‪34 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪10 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Executive Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(27 reviews)
  • 217 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(141 reviews)
  • 249 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Twin Bed, Non Smoking

8.4 out of 10
Very good
(116 reviews)
  • 145 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

7.6 out of 10
Good
(41 reviews)
  • 249 sq ft
  • Sleeps 2
  • 2 Twin Beds

1 Double Bed, Non-Smoking, Executive Room

  • Sleeps 2

View all photos for Standard Room With Double Bed-Non-Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room With Double Bed-Non-Smoking

  • Sleeps 2

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room, 2 Single Beds, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

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About the neighborhood

Hayes

Located in Heathrow Villages, Best Western London Heathrow Ariel Hotel is adjacent to Airport Bowl and within a few miles (5 km) of Stockley Park. This 184-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.

What's nearby

  • Airport Bowl - 2 min walk - 0.1 miles
  • Cranford Countryside Park - 16 min walk - 0.9 miles
  • Windsor Castle - 14 min drive - 11.1 miles
  • Wembley Stadium - 34 min drive - 14.6 miles
  • Hyde Park - 34 min drive - 15.1 miles

Getting around

  • Hayes & Harlington Station - 4 min drive
  • Hatton Cross Underground Station - 4 min drive
  • Heathrow Airport (LHR) - 10 min drive

Restaurants

  • ‪Trunk Bar & Restaurant - ‬7 min walk
  • ‪Bijou Bar - ‬7 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Carluccio's - Marriott Heathrow - ‬4 min walk
  • ‪The Three Magpies - ‬15 min walk

About this property

Best Western London Heathrow Ariel Hotel

Hotel in Hayes with a 24-hour front desk and a restaurant
Guests of Best Western London Heathrow Ariel Hotel enjoy access to free WiFi in public areas, a conference center, and a business center. Self parking is available for GBP 16 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a vending machine and a banquet hall.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Electric kettles, phones, and ironing boards are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Junction Restaurant

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference center (355 square feet of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 15.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 16 per night
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ariel Holiday Inn
Ariel Holiday Inn Heathrow
Heathrow Ariel Holiday Inn
Heathrow Holiday Inn Ariel
Holiday Inn Ariel
Holiday Inn Ariel Heathrow
Holiday Inn Ariel Hotel
Holiday Inn Ariel Hotel Heathrow
Holiday Inn Heathrow Ariel
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel Hayes
Holiday Inn London Heathrow Ariel Hotel
Holiday Inn London Heathrow Ariel Hayes
Holiday Inn London Heathrow Ariel
Holiday Inn Hayes
Holiday Inn London - Heathrow Ariel Hayes, UK - Greater London
Best London Heathrow Ariel
Holiday Inn London Heathrow Ariel
Best Western London Heathrow Ariel Hotel Hotel
Best Western London Heathrow Ariel Hotel Hayes
Best Western London Heathrow Ariel Hotel Hotel Hayes

Frequently asked questions

What's there to do around Best Western London Heathrow Ariel Hotel?

This hotel is situated in Heathrow Villages, just steps from Airport Bowl. You'll also find Twickenham Stadium and Royal Botanic Gardens, Kew nearby.

Is parking available on site at Best Western London Heathrow Ariel Hotel?

Yes, parking is offered for GBP 16 per night. Accessible parking is also available for guests.

Does Best Western London Heathrow Ariel Hotel feature a casino on the premises?

No, Best Western London Heathrow Ariel Hotel doesn't have a casino.

Is there an indoor pool at Best Western London Heathrow Ariel Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western London Heathrow Ariel Hotel?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and free Internet access as well as a bar.

Are there hot tubs at Best Western London Heathrow Ariel Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western London Heathrow Ariel Hotel have a restaurant with a breakfast menu?

Yes, Best Western London Heathrow Ariel Hotel serves buffet breakfast for a surcharge each morning at The Junction Restaurant.

Does Best Western London Heathrow Ariel Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western London Heathrow Ariel Hotel.

Are there connecting rooms at Best Western London Heathrow Ariel Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Best Western London Heathrow Ariel Hotel?

The closest major airport to Best Western London Heathrow Ariel Hotel is Heathrow Airport (LHR), which is within a mile. Another top airport is Farnborough (FAB), which is located 27.8 mi away (53-minute drive).

Can I book a room with a balcony at Best Western London Heathrow Ariel Hotel?

No, there aren't any guestrooms with balconies at Best Western London Heathrow Ariel Hotel.

Best Western London Heathrow Ariel Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 480 out of 1429 reviews
Rating 8 - Good. 443 out of 1429 reviews
Rating 6 - Okay. 261 out of 1429 reviews
Rating 4 - Poor. 138 out of 1429 reviews
Rating 2 - Terrible. 107 out of 1429 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Mariah

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Antony

Traveled with family
Liked: Staff & service
The rooms where average and nice enough but do need some updating in the toilet and bathroom. One thing that is really unacceptable was the charging dock and alarm clock, the alarm went off at 3:00 in the morning ( I'm assuming the previous occupants had set it) and was so loud that ourselves and the guests around us thought it was a fire alarm. Not nice to happen after a long day of travel.
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Business traveler
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

A

Liked: Room comfort
Disliked: Property conditions & facilities
The reception area, bar etc where in very good order but once in the corridor leading to the bedrooms it was all very tired. The carpet needed replacing and it all needs decorating
Stayed 1 night in Oct 2025

8/10 Good

Graham, Campbell River

Traveled with family
Liked: Staff & service, amenities
Good staff, food excellent, rooms clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tony

Stayed 1 night in Oct 2025

10/10 Excellent

Liam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

2/10 Terrible

Toby

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel overbooks - AVOID

I paid for three hotel rooms and when we arrived the rooms were not available. The receptionist smirked at me and informed me that they always overbook the hotel and this happens all the time. The staff were unfriendly and rude and offered no apologies. After SIX WEEKS and a LOT of emails with the manager I have still not received a complete refund (they refunded me 70% of the booking after making me wait a month and sending me lots of lying emails) nor have I had an apology - avoid this hotel like the plague, it is an absolute joke. There are lots of perfectly decent hotels in the area, save yourself the hassle and do not stay in this dated, unfriendly hellhole.
Stayed 1 night in Sep 2025

6/10 Okay

Kirby

Stayed 1 night in Oct 2025

10/10 Excellent

Liam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near the airport stayed for a few nights due to working in the area and would recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and attentive staff
Stayed 1 night in Oct 2025

4/10 Poor

Mark

Liked: Room comfort
No Wi Fi working during my stay. Charge for breakfast high.
Stayed 1 night in Oct 2025

2/10 Terrible

Esteban

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

4/10 Poor

Annette

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, room comfort
Super reception team. Nothing was too much trouble.
Stayed 1 night in Oct 2025

2/10 Terrible

Annette

Disliked: Staff & service, property conditions & facilities, room comfort

Find something else

The property is a shambles. No hot water for 2 days and no maintenance people. Waiting for my refund as agreed and no word from either hotels.com nor the hotel. Their main phone doesn’t work. The ice machine didn’t work. The housekeeping staff didn’t clean the room. Lost several hours of my stay in London waiting for staff to advise me of what they could do. Nothing. Not on the hoppa route. Seriously so many options in the area. Would have thought better of a best western
Stayed 1 night in Sep 2025

4/10 Poor

Randal

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were generally understanding and helpful. Room had a nonfunctioning AC, phone, and internet (the last extremely inconvenient). Ultimately opted to not take the substitute room, and went to the hotel next door, which also was on the hotel hoppa route (far less expensive an option than the one quoted in messages for hotel transportation).
Stayed 1 night in Oct 2025

4/10 Poor

Tanessa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location for a one night stay before a flight. Check in was slow but offered a drink voucher. The hotel is quite old and run down
Stayed 1 night in Oct 2025

8/10 Good

Philip G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room and breakfast was good.
Stayed 1 night in Oct 2025

4/10 Poor

Tina

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Many parts of the facility were not working, one elevator was down both days we were at the property, internet was down for half of our stay, phones in rooms were also down the entire stay. Breakfast was decent, service was good, staff very friendly and helpful.
Stayed 2 nights in Oct 2025

6/10 Okay

Irma

Traveled with family
Liked: Cleanliness, staff & service
The room was clean but overall shabby. Carpet looked warm, the cold tap was missing its top and there was no cold water.
Stayed 1 night in Oct 2025

10/10 Excellent

Joycelyn

Liked: Cleanliness, staff & service, room comfort
Comfortable bed nice hot shower .Carpet a bit tired
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Stayed 1 night in Oct 2025

6/10 Okay

Kirby

Disliked: Staff & service
No internet, no phone service and a broken elevator Not much good to say about this stay
Stayed 1 night in Oct 2025

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