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Recent guest reviews

Gym is not in use and very limited menu, but rooms are nice with comfy bed and a rain shower, which I love

Clean room. Helpful staff. Easy access by public bus from the airport.

Had to change room 3 times to get one that wasn’t filthy. Front staff were appalling rude to all the customers

Fantastic location - easy check-in/out. Clean, up-scale. Couldn't have been easier to stay before leaving from Heathrow the following morning.

Very clean, staff was very attentive, accommodations were nice.

All good, size, cleanliness. Only bad, I read in Orbitz that it was 12 min walking distance from T2, and there is no path

Very convenient to Heathrow. Friendly staff. Our room window was over the interior looking down at the common area so no outdoor view.

Very clean. No cleanser or fragrance cover- up smells. Nightstand and vanity top small. Close to Terminal 3. Free bus to terminal or cab is about 10-12 pounds.

Close to the airport on arrival. Less so on departure.

Very nice stay before heading home. Grab the buffet breakfast before heading to the Airport.

Perfect for a lay over...............................

Great customer service, very clean rooms and comfortable beds. Surprisingly quiet for being at the airport! Would definitely stay here again.

Very well located from Heathrow Airport. Comfortable room. Good buffet. Staff not bad but not awesome.

Very convenient location. Decent size room for London. Quality amenities. Excellent food! Surprising one of the best meals I had in London.

234 Bath Road, Heathrow Point West Hayes England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Hillingdon, Novotel London Heathrow Airport T1 T2 and T3 is 5.6 mi (9 km) from Twickenham Stadium. This 166-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

Novotel London Heathrow Airport T1 T2 and T3's 166 soundproofed rooms provide sofa beds, refrigerators, and safes. Guests can expect free WiFi and 55-inch flat-screen TVs with digital channels. Memory foam beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are also available.


Property features

Guests of Novotel London Heathrow Airport T1 T2 and T3 enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is GBP 17.00 per night, or you can take advantage of the airport shuttle (available 24 hours) for GBP 5.00 per person one-way. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Double Room, 1 Double Bed

1 Double Bed | Sleeps 2

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Superior Double Room, 1 Double Bed with Sofa bed

1 Double Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Novotel London Heathrow Airport T1 T2 and T3

Everyone (26) Couples (5) Family (4)
4
Business Business

Gym is not in use and very limited menu, but rooms are nice with comfy bed and a rain shower, which I love

By on Feb 7, 2021

Review comment responded on Feb 7, 2021

Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future. Sincerely,

4
Everyone

Clean room. Helpful staff. Easy access by public bus from the airport.

By , from Lund, Sweden on Sep 16, 2020

Review comment responded on Sep 16, 2020

Thank you for your kind review I am delighted that you enjoyed your stay at Novotel London Heathrow Airport T1 T2 and T3 and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards.

3
Everyone

By on Jun 7, 2020

Review comment responded on Jul 7, 2020

Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. I look forward to welcoming you back in the near future. Sincerely,

1
Everyone

Had to change room 3 times to get one that wasn’t filthy. Front staff were appalling rude to all the customers

By on May 24, 2020

Review comment responded on Jul 7, 2020

Thank you for sharing your concerns. We use feedback such as yours, to continuously make changes to our brand to improve the guest experience. I am truly sorry that your stay fell short of our usual high levels of service and standards. Please accept my sincere apologies. I hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4
Everyone

By on Mar 22, 2020

Review comment responded on Mar 25, 2020

Thank you for your kind review I am delighted that you enjoyed your stay at Novotel London Heathrow Airport T1 T2 and T3 and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards, Raman Lagoo

5
Partner Couples

Fantastic location - easy check-in/out. Clean, up-scale. Couldn't have been easier to stay before leaving from Heathrow the following morning.

By on Feb 26, 2020

Review comment responded on Feb 26, 2020

Dear Guest, Thank you for your great review following your recent stay at the Novotel London Heathrow Airport T1 T2 and T3. I am delighted to read you had such a positive experience during your stay with us. At the Novotel London Heathrow Airport T1 T2 and T3 we pride ourselves on providing excellent service and value in a fantastic location near Heathrow and I am glad this was reflected during your stay with us. On behalf of the team, thank you for choosing to stay with us and we are looking forward to welcoming you back when you are next in London. Kind Regards, Gabriela Goncalves

4
Partner Couples Family

Very clean, staff was very attentive, accommodations were nice.

By , from Merritt Island,Florida on Sep 30, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

5
Business Business

All good, size, cleanliness. Only bad, I read in Orbitz that it was 12 min walking distance from T2, and there is no path

By on Sep 14, 2019

4
Partner Couples

Very convenient to Heathrow. Friendly staff. Our room window was over the interior looking down at the common area so no outdoor view.

By on Aug 23, 2019

Review comment responded on Oct 3, 2019

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilbur C.

5
Partner Couples

Very clean. No cleanser or fragrance cover- up smells. Nightstand and vanity top small. Close to Terminal 3. Free bus to terminal or cab is about 10-12 pounds.

By on Aug 22, 2019

Review comment responded on Oct 5, 2019

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport T1 T2 and T3. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Novotel London Heathrow Airport T1 T2 and T3

234 Bath Road, Heathrow Point West, Hayes, England UB3 5AP
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