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Charlotte Street Hotel, Firmdale Hotels

4.5 star property
Luxury hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Breakfast, lunch and dinner served
Property preview
Terrace/patio
Loft Suite | Living area | Flat-screen TV
Loft Suite | Living area | Flat-screen TV

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

View in a map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Place, The British Museum
    ‪9 min walk‬
  • Place, Leicester Square
    ‪11 min walk‬
  • Place, Piccadilly Circus
    ‪14 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 370 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(6 reviews)
  • 395 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

1 Bedroom Virginia Woolf Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Penthouse Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Loft Suite

Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Loft Suite

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Loft Suite

Superior Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Superior Loft Suite

  • 495 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Luxury Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible | Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, Charlotte Street Hotel, Firmdale Hotels is within a 5-minute walk of Tottenham Court Road and within 15 minutes of other popular attractions like Russell Square. This 52-room, 4.5-star hotel has a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Russell Square - 9 min walk - 0.5 miles
  • The British Museum - 9 min walk - 0.5 miles
  • Leicester Square - 11 min walk - 0.6 miles
  • Piccadilly Circus - 14 min walk - 0.8 miles
  • Trafalgar Square - 17 min walk - 0.9 miles

Getting around

  • Goodge Street Underground Station - 4 min walk
  • Tottenham Court Road Station - 6 min walk
  • Heathrow Airport (LHR) - 56 min drive

Restaurants

  • ‪Italian Bear Chocolate - ‬1 min walk
  • ‪ROKA Charlotte Street - ‬1 min walk
  • ‪Fitzroy Tavern - ‬1 min walk
  • ‪Newman Arms - ‬2 min walk
  • ‪Mowgli Street Food - ‬1 min walk

About this property

Charlotte Street Hotel, Firmdale Hotels

Luxury hotel with a full-service spa and a fitness center
Guests staying at Charlotte Street Hotel, Firmdale Hotels enjoy access to a full-service spa, a gym, and free WiFi in public areas. Valet parking is available for GBP 70 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include meeting rooms, conference space, and a library.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in Frette Italian sheets. Other amenities include minibars, free newspapers, and safes.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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  • Free WiFi
  • Restaurant
  • Air conditioning
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The price is $800
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 78.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Frequently asked questions

Is a free cancellation option available at Charlotte Street Hotel, Firmdale Hotels?

Charlotte Street Hotel, Firmdale Hotels offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels?

As of Oct 30, 2025, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on Nov 1, 2025 start from $534.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Charlotte Street Hotel, Firmdale Hotels?

This hotel is situated in London City Centre, just steps from Tottenham Court Road, and within a 10-minute walk of Russell Square and Oxford Circus. You'll also find The British Museum and Leicester Square less than a mile away.

Will I be able to park at Charlotte Street Hotel, Firmdale Hotels?

Yes, secured valet parking is offered for GBP 70 per day with in/out privileges.

Is there a spa available at Charlotte Street Hotel, Firmdale Hotels?

There is a full-service spa available for guests to enjoy and services include massages.

Does Charlotte Street Hotel, Firmdale Hotels include a casino on the premises?

No, Charlotte Street Hotel, Firmdale Hotels doesn't have a casino.

Is there an indoor pool at Charlotte Street Hotel, Firmdale Hotels?

No, there is no indoor pool at this hotel.

Is Charlotte Street Hotel, Firmdale Hotels good for couples?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at Charlotte Street Hotel, Firmdale Hotels?

No, there isn't a spa tub at this hotel.

Does Charlotte Street Hotel, Firmdale Hotels feature a restaurant that includes a breakfast menu?

Yes, Charlotte Street Hotel, Firmdale Hotels serves a full breakfast for a surcharge each morning at Oscar.

Does Charlotte Street Hotel, Firmdale Hotels allow pets to stay for free?

No, pets aren't allowed at Charlotte Street Hotel, Firmdale Hotels though service animals are welcome.

Does Charlotte Street Hotel, Firmdale Hotels have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Charlotte Street Hotel, Firmdale Hotels?

The closest major airport to Charlotte Street Hotel, Firmdale Hotels is London City Airport (LCY), which is 9.4 mi away (48 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 18.6 mi away (56-minute drive).

Are there rooms with balconies at Charlotte Street Hotel, Firmdale Hotels?

No, at Charlotte Street Hotel, Firmdale Hotels, there aren't any guestrooms that list a balcony.

Does Charlotte Street Hotel, Firmdale Hotels have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Charlotte Street Hotel, Firmdale Hotels.

Reviews

Charlotte Street Hotel, Firmdale Hotels Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 171 out of 203 reviews
Rating 8 - Good. 24 out of 203 reviews
Rating 6 - Okay. 4 out of 203 reviews
Rating 4 - Poor. 3 out of 203 reviews
Rating 2 - Terrible. 1 out of 203 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Kara

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025

10/10 Excellent

Joanna

Stayed 3 nights in Jun 2025

10/10 Excellent

hugh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable.
Stayed 3 nights in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first trip staying at the hotel. I would absolutely stay again. The area is fantastic. Great restaurant and shops, away from the traffic and tourists in soho. The staff was incredible. They had everything were incredibly helpful and friendly. And THE BED! So comfortable.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025

10/10 Excellent

sherif

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally gorgeous hotel

Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024

10/10 Excellent

Allen

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicola

Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024

4/10 Poor

John

Stayed 1 night in Jun 2024

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024

4/10 Poor

Bernard

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid!
Stayed 4 nights in Jun 2024

10/10 Excellent

Jackie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024

10/10 Excellent

wen

Stayed 1 night in Jun 2024

10/10 Excellent

wen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful. They make you feel important and ask about your day. The food is delicious . The rooms are creatively and beautifully decorated. It is a treat and complete pleasure to stay there.
Stayed 3 nights in May 2024

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