Terrible service from front desk. Not maintained well inside
First of all, we were told our room was in Bldg B - looked all around and couldn't find it. Went back to office and was adv Bldg A (always get's those confused). Room smelled horrible. Went to visit relatives, came back at mid-night, still smelled horrible. Called front desk, was advised can switch rooms, but I opted for next day. That morning woke up, no smell. Went to visit relatives, came back around 9:30 and no clean towels, dirty towels still on the floor, bed were barely made up. Called front desk, was adv I was the 4th tenant who reported this. Had to walk to Front Desk to get clean towels and room still smelled horrible. Was only staying 1 add'l night so didn't want to move rooms for 1 night. Don't know if I'll stay there again.
Nice hotel. It is close to shopping and nice restaurants. Free breakfast was pleasing.
The hotel was very clean. We had a nice time while in town and the hotel was extremely close to all the area attractions.
It was nice and quit in room as compared to some others that we have stayed at. Staff was very helpful when asked for help. My husband and I both got a very good night sleep. The breakfast was good too. I would have like to have seen some gravy to eat with the biscuits.
Overall the hotel was nice but nothing great considering the price. Most disappointing was that I had reserved a King suite. I was pleased with the size of the suite but was disappointed when I saw the queen-sized bed. When I went back to the front desk they told me their location only offers queen beds... I felt I was mislead and had I known king-sized beds were not available I would have gone somewhere else at this price-point. It made for a somewhat uncomfortable sleep... Very disappointed!!
Upon arrival the hotel had a terrible musty odor. There was trash left in the room and ashes on the window ledge in a non smoking room. Later in the evening the pull out bed was found to be saturated with urine and the main bed had blood stains on the blanket. The hotel is old, dirty, smelly and overall just disgusting.
My husband and I stayed here over the Thanksgiving holiday. The breakfasts varied a little bit each day, and we enjoyed the selection. The only thing we were disappointed in was that there are only ovens in some of the rooms.
Residence Inn by Marriott Little Rock places you next to Arkansas Heart Hospital and within a mile (2 km) of Arkansas Skatium. This 96-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Free full breakfast is served each morning from 6:30 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, sofa beds, and dining areas. Weekly housekeeping is available.
Guests of Residence Inn by Marriott Little Rock enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a free grocery shopping service.
Terrible service from front desk. Not maintained well inside
Thanks for staying with us. We appreciate your feedback! we're sorry your stay wasn't good we would love to hear what happen to fix the issue for future stay
Thank You For The Reviews Cant Wait To See You Stay With Us Again
First of all, we were told our room was in Bldg B - looked all around and couldn't find it. Went back to office and was adv Bldg A (always get's those confused). Room smelled horrible. Went to visit relatives, came back at mid-night, still smelled horrible. Called front desk, was advised can switch rooms, but I opted for next day. That morning woke up, no smell. Went to visit relatives, came back around 9:30 and no clean towels, dirty towels still on the floor, bed were barely made up. Called front desk, was adv I was the 4th tenant who reported this. Had to walk to Front Desk to get clean towels and room still smelled horrible. Was only staying 1 add'l night so didn't want to move rooms for 1 night. Don't know if I'll stay there again.
I am sorry for the issues you encountered during your stay. I hope you will give us another shot next time you find yourself in the Little Rock area.
Nice hotel. It is close to shopping and nice restaurants. Free breakfast was pleasing.
Dear Ldesignb, Thank you so much for writing a review about our property and staying with us! We hope to see you again. Sincerely Franz Hayes Residence Inn Little Rock
The hotel was very clean. We had a nice time while in town and the hotel was extremely close to all the area attractions.
Dear Tricia, Thank you for taking the time to fill out a review for your stay. We're happy to hear that you enjoyed your stay! Feedback such as yours helps our staff address things that we can work on to give our guests a better stay, but it also lets us know what we are doing right. We love getting messages such as yours from our former guests! We appreciate your business very much, and will always have a room for you when your travels bring you to Little Rock! Sincerely Franz Hayes Reputation Manager Residence Inn Little Rock
It was nice and quit in room as compared to some others that we have stayed at. Staff was very helpful when asked for help. My husband and I both got a very good night sleep. The breakfast was good too. I would have like to have seen some gravy to eat with the biscuits.
Thank you for taking the time to write a review about your stay with us at Residence Inn Little Rock. We're glad you enjoyed your visit. I'm pleased you liked your quiet suite as well as our complimentary breakfast. We do have gravy on Sundays, but I will see what I can do about the other days. We hope you also enjoyed your time spent in Little Rock, and hope you'll come and visit us again soon.
Overall the hotel was nice but nothing great considering the price. Most disappointing was that I had reserved a King suite. I was pleased with the size of the suite but was disappointed when I saw the queen-sized bed. When I went back to the front desk they told me their location only offers queen beds... I felt I was mislead and had I known king-sized beds were not available I would have gone somewhere else at this price-point. It made for a somewhat uncomfortable sleep... Very disappointed!!
Upon arrival the hotel had a terrible musty odor. There was trash left in the room and ashes on the window ledge in a non smoking room. Later in the evening the pull out bed was found to be saturated with urine and the main bed had blood stains on the blanket. The hotel is old, dirty, smelly and overall just disgusting.
My husband and I stayed here over the Thanksgiving holiday. The breakfasts varied a little bit each day, and we enjoyed the selection. The only thing we were disappointed in was that there are only ovens in some of the rooms.
Dear Chris,Thank you for taking the time to review your recent experience at our property. We are happy to hear that you enjoyed your time with us and hope to see you again next time your travels bring you to Little Rock.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock