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Extended Stay America - Little Rock - West Little Rock

2.5 out of 5.0

Recent guest reviews

I made the reservation and by the time I arrived in less than 30 minutes I was told they were booked up and did not have anything available. I was told by the hotel I would need to call Orbitz to get my credit card refunded. When I called Orbitz with my confirmation number they were no help. Said they would need to submit the “request” to another dept. 4 days later I’m still waiting for a email confirming the refund. Needless to say I won’t be using Orbitz again.

I’m still waiting to hear back from orbitz on my claim. The property was very disgusting the halls and elevators looked like they hadn’t been cleaned in weeks. The room reaked if mildew and cigarets. Loud music. Sticky floors in the room (and lobby and elevator). The person listening to his radio and smoking a joint as I exited the building did it for me I found a new hotel through Orbitz. Hopefully Orbitz or he hotel refunds me. Dangerous and grimey that’s the only way I can explain it.

it was close too the Arkansas Childrens Hospital it had too much unusual activity

No charging capability in the room and no literature explaining this fact. No documentation on what TV channels are available.

It had the smell of cigarettes even in non-smoking rooms.

The day time crew was great but that young man who was there when I checked in a 6 pm was the wrost

FILTHY- had to get cleaning wipes and clean whole place. It was literally disgusting. Stains on the wall, there was a booger stuck to the shower curtain, the room smelled bad. LOUD - the staff and the guests were loud and rude at all hours. People screaming in hall ans slamming doors, the worker opened my door on last day at 8am- check out not until 11am. People above me jumped on bed. Complained, in person because the phone doesnt call front desk (!) nothing was done. FALSE INFO - the “breakfast” is some nasty, watered down coffee with grounds in it. And there was never any left. Some old oatmeal packets, and some nasty granola nars that looked 100 years old. One of the main reasons we stayed here was because of breakfast, so that is some major false advertising.

Had an amazing stay,,and the hotel staff were more then helpful with any thing i needed. I will definitely be staying again

An inexpensive place to stay while in West Little Rock

Great room and staff. Good Location. Decent Wifi, they offer free high speed wifi for pay, but free is sufficient.

I needed somewhere to stay at the last minute and i thought this would be a good deal for 1 night. At a glance the room looked decent. It wasnt until i started to get settled into the room that i noticed how dirty the room was. There was dried up blood on the bathroom door, the bathtowels still had someone elses hair in them, the comforter on the bed had spots on them, there was 2 big bees flying around, the floor was dirty, the area around air conditioner looked like it had never been cleaned, and there was water spots all over the. ceiling. The hallways smelled like urine. The staff was nice.

I had reservations for 2 rooms. The reservations said we were to arrive by 3pm. We waited around 2 hours(until about 5pm) while they cleaned our rooms. The rooms were shabby and worn down. The closet sliding door was off the hinges. There was still a full smelly waste basket in one of the rooms. The rooms had dishwashers that would have been nice, except the dishwasher in one of the rooms had standing water which is a disgusting magnet for disease. Enough said

Since, the hotel was over booked the staff made sure that I had a room to my liking.

Lights in the hallway were dim. Was attacked by pit bulls in the hallway. Room smelled like smoke. There was nothing good about our stay. loud music

The Studio Plus is not what it was when it first opened. I could not see any upkeep in all those years. The carpet looked as if it was the pad instead of carpeting. It was a scareeeeey experience. Location was excellent.

10800 Kanis Rd Little Rock AR

Hotel highlights

  • Close to Baptist Health
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Extended Stay America - Little Rock - West Little Rock places you within a short walk of Arkansas Heart Hospital and within a mile (2 km) of Baptist Health. This 85-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchenette, a refrigerator, and a microwave. Housekeeping is available on request.


Property features

At Extended Stay America - Little Rock - West Little Rock, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, a picnic area, and a TV in a common area.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Extended Stay America - Little Rock - West Little Rock

Everyone (6) Business (3) Couples (1) Family (7) Other (1)
3
Everyone

I made the reservation and by the time I arrived in less than 30 minutes I was told they were booked up and did not have anything available. I was told by the hotel I would need to call Orbitz to get my credit card refunded. When I called Orbitz with my confirmation number they were no help. Said they would need to submit the “request” to another dept. 4 days later I’m still waiting for a email confirming the refund. Needless to say I won’t be using Orbitz again.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Thank you for sharing your experience. We are sorry for the reservation issue you encountered with the third party website and regret you were unable to stay with us this time. We hope you will visit us again in the future whenever you are in this area. Sincerely, Hotel Management

1
Families

I’m still waiting to hear back from orbitz on my claim. The property was very disgusting the halls and elevators looked like they hadn’t been cleaned in weeks. The room reaked if mildew and cigarets. Loud music. Sticky floors in the room (and lobby and elevator). The person listening to his radio and smoking a joint as I exited the building did it for me I found a new hotel through Orbitz. Hopefully Orbitz or he hotel refunds me. Dangerous and grimey that’s the only way I can explain it.

By on May 26, 2019

Review comment responded on Jun 29, 2019

Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we truly hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management

3
Families Families

it was close too the Arkansas Childrens Hospital it had too much unusual activity

By on Apr 22, 2019

Review comment responded on Apr 22, 2019

It was a pleasure to have you as our guest at our hotel. We are glad you liked our location. However, we regret the inconvenience we caused you. We hope you will choose us again when your travels bring you back to our area. Sincerely, Hotel Management

3
Families

No charging capability in the room and no literature explaining this fact. No documentation on what TV channels are available.

By on Apr 2, 2019

Review comment responded on Apr 7, 2019

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

3
Families

It had the smell of cigarettes even in non-smoking rooms.

By , from New York on Mar 22, 2019

Review comment responded on Mar 23, 2019

Thank you for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you give us another opportunity to welcome you back in the future. Sincerely, Hotel Management

2
Everyone

By on Jan 23, 2019

Review comment responded on Jan 24, 2019

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

5
Everyone

The day time crew was great but that young man who was there when I checked in a 6 pm was the wrost

By , from Littlr,Rock ar on Nov 22, 2018

Review comment responded on Nov 24, 2018

Jennifer, thanks for taking time to share your comments online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management

2
Everyone

FILTHY- had to get cleaning wipes and clean whole place. It was literally disgusting. Stains on the wall, there was a booger stuck to the shower curtain, the room smelled bad. LOUD - the staff and the guests were loud and rude at all hours. People screaming in hall ans slamming doors, the worker opened my door on last day at 8am- check out not until 11am. People above me jumped on bed. Complained, in person because the phone doesnt call front desk (!) nothing was done. FALSE INFO - the “breakfast” is some nasty, watered down coffee with grounds in it. And there was never any left. Some old oatmeal packets, and some nasty granola nars that looked 100 years old. One of the main reasons we stayed here was because of breakfast, so that is some major false advertising.

By on Oct 18, 2018

Review comment responded on Oct 20, 2018

Thank you for your review. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management

5
Everyone

By on Sep 9, 2018

Review comment responded on Sep 9, 2018

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5
Everyone

Had an amazing stay,,and the hotel staff were more then helpful with any thing i needed. I will definitely be staying again

By , from Little Rock,Arkansas on Sep 7, 2018

Review comment responded on Sep 7, 2018

Korde, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management

Extended Stay America - Little Rock - West Little Rock

10800 Kanis Rd, Little Rock, AR 72211
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.