4/10 Poor
Cyril
Jan 6, 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
We gave two stars as the room was not bad with a comfortable bed EXCEPT the pillows their were horrible!!! Also the location was great and allowed us to walk to most sights we wanted to visit.
However, everything else was the opposite of good. First, the worst experience was the BREAKFAST POLICE. The breakfast buffet was not very good but what was worse was the person who overlooked everything. She continuously told guest off and even screamed at some (like myself). Strangely she was rather nice to all the male guest. The next disappointing aspect was the disregard of the reception staff, who could not be bothered by doing anything. Upon check-in we asked a few questions about Lisbon (having never been there before) but we did not get one straight forward answer. Moreover whenever we left the room, we had to pass reception to leave the hotel and only got angry glares when we said hello or goodbye. Moreover, on the first day we realized that the television was not working properly. On the hotel instruction, it said 150 channels were available plus YouTube but we could only find 15 and they were all grainy. Also, YouTube did not work at all and the error message 'No internet connection' was shown. My husband went to reception asking for help, but all he got was a grumpy it works. When he insisted that it did not work, he was told someone would check it but GUESS WHAT no one ever came...
Considering how much we paid for 4 nights, the poor service was not at all appropriated.
Cyril
Stayed 4 nights in Dec 2025