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Dear Lisbon – Bordalo Palace Chiado

4.0 out of 5.0

Recent guest reviews

We had a wonderful stay at Dear Lisbon-Bordalo House. Everything was great. Thank you for holding our bags when we arrived early, and for all the advice from places to eat, things to do & see on our short 3 day holiday here. Our room was very clean and neat every day and breakfast was perfect. Special thanks to Marta & Tiago.

Dear Lisbon - Bordalo Palace Chiado is great! It is well situated near a lot of things to visit and really good restaurants. My room (#2) was big, clean and very comfortable; a nice place to go back to rest after a lot of walking in the streets of Lisbon. The room and the hotel was also mostly quiet except during the two days that a group who were taking a lot of rooms acted as if they were alone in the hotel (going from one room to the other loudly and leaving the doors open, slamming the doors when they were closing it, talking in the breakfast room as if there was no one else, etc.). But it was not the fault of the hotel and they did everything they could to ask them to be quieter. The breakfast was amazing with a lot of choices including eggs, bacon, etc. to order in advance. The transfer service from and to the airport they suggest is great and worth the cost. Finally, the staff was excellent, but especially Marta who offers an above and beyond service. Excellent hotel!

We could not find any negatives with this hotel. A friendly welcome greeted us by a delightful young lady receptionist on our afternoon check in. She gave us useful advice and a detailed map of the area. Our room was upgraded to a suite. This was the largest room we have ever experienced. It had an enormous, comfortable bed which had crisp, white, monogrammed linen. The shower room was roomy with all the accessories, plenty of hot water ran from a super rain shower. Fluffy towels (changed daily) robes, slippers and a great espresso machine also supplied. Breakfast was fresh and plentiful and presented beautifully by friendly accommodating staff. The breakfast was taken in an elegant old traditional kitchen. This is a small hotel which gives a more intimate feel. Everywhere was super clean and well looked after. We would definitely stay in this hotel again and has already been said, the location is perfect for all amenities.

The hotel was extremely welcoming and the rooms could not have been more comfortable. Ideally situated for access to all amenities and attractions. Because it is such a small hotel, the staff are able to personalise things for you. Breakfast was simple but very good. A wide range of goods on the buffet and nothing ran out! Very tasty. Recommendations for restaurants were terrific. Not to forget the help they gave us before we even arrived, which made our stay even better. Thank you everybody and keep doing what you do so well.

Good/Great stuff: location can NOT BE BETTER. This is 1 block from the Metro--so easy. when arriving/departing for airport and also for daily outings. It is also 1 block to several trollies--the 28 for example which is not merely a tourist attraction but also very useful for getting to several locations. There are at least 5 good restaurants within the same block The Carmo Archeology Museum, Police Museum, and the famed elevator are all within 2 blocks. After exploring all the neighborhoods of Lisbon, this is the neighborhood I'd want to stay in. Room (#7) was small but nice. Bathroom was super clean--no mold, updated everything, and you CAN put t.p. in the toilet. Breakfast was good enough. 24 hour doorman--because above the hotel level (ground and 1st floors) there are private apartments. The hotel staff are there all the time, speak great English, and are cheery and helpful. With window closed there is no disruptive street noise. If you had your window open, you'd hear partying until midnight (likely anywhere in the city) but after that the town is quiet. Anyway, you'll want the air conditioner to avoid mosquitos coming in. Minuses: there was a slight sewer smell upon entering the hotel room each day. This is likely because of the age of the building since all the toilets and plumbing were very much updated. I think it's likely one would have the same issue anywhere else in the city. After a moment in the room we didn't notice it anymore, and closing the door to the bathroom helped. The bathroom was very, very clean otherwise.

Just back from our first stay in Lisbon. Really enjoyed this hotel, location couldn't be better as close to everything. Very friendly and attentive staff. Our premium suite was spacious and very clean with Nespresso machine. Elegant furniture and very comfortable bed. It is a small hotel and everyone working at the front desk makes you feel as being at home. Very good breakfast. We would definitely come back!!! Loved it!

I stayed at this hotel for 4 nights. My stay didn't have the best start as despite specifically requesting when I booked that I would prefer a quiet room, I was put in a room above the neighbouring cafe which was playing very noisy beatbox thud thud thud style music, and the advertised "City View" was of the building work & graffiti across the street. However the staff were incredibly helpful and I was shown two other rooms I could choose to move to although they weren't much better to be honest as both were right next to the loud humming air conditioning units! However one room had wooden shutters which helped with blocking out the noise, so I chose that one. Other than that, I thought the hotel was superb. It is in a central location and has a décor like a typical noble house in 19th-century Lisbon. Overall it has a lot of character & quality. My room was spacious & comfortable with modern comforts such as a flat-screen TV and a stylish private bathroom. Linen and towels were high quality. You can walk to plenty of the city's main sights - the shopping districts of Baixa & Chiado are on the door step, 10 mins to the Bairro Alto district. Praca Luis de Camoes where you can jump on Tram 28 is 5 mins walk. Baixa Chiado Metro is less than 5 min away. Comercio Square where you can hop on the tram to Belem is 10 min away, as is Rossio rail station where you can take the train to Cascais. Breakfast was included and was yummy. But it was the staff who absolutely made this trip for me - they were so kind & friendly with lots of help, local direction tips & recommendations from the girls on reception, & big smiles in the morning from the girls doing the breakfasts. Big thank you to you all for making my stay in Lisbon so pleasant.

This hotel is superb. The location is great for exploring the city, there are many, many restaurants within easy walking distance, and the hotel itself is very well run. The room we had was huge, spacious, high-ceilinged with lovely plaster work, the bed comfy, great ensuite facilities, and good wifi. We could hear nothing from any adjoining rooms, probably helped by the huge rooms and thick walls(!), There's also a smart phone supplied with the room to help you find your way about the city. There's a buffet breakfast included in the price. And the staff are fantastic! It was my birthday during our stay,, and they organised, unbeknownst to me, a cake and small bottle of champagne.. We would be mad not to stay here next time we are in Lisbon.

If you want to explore Lisbon you can't get much better located. 2 mins from the underground, 5 mins to Rossio, 10 mins to the Riverside. Heaps and heaps of restaurants and cafes of all types and tastes. Castle and Fado District all walkable as is the natural history museum. Service was excellent, on hand 24 hours with lots of advice. Room was not huge but comfy bed and great powerful shower. Room had a mobile phone you could take with you on trips with suggested events, places, restaurants and booking apps. A nice touch. Cold buffet breakfast of fruit cereal, cold met, cheese, croissant and cakes. Only negative was the neighbouring cafe which got a bit noisy and the building work across the rarely used street outside. But that will be finished soon I am sure.

Located in a classy part of the city with a great choice of restaurants a few mins walk away. The reception was ultra friendly . the hotel is a beautiful 200 year old house with elegant high ceilings. We had a superior room and were delighted. Great recommendations for eating out. If we return to Lisbon we will stay here again without doubt.


Hotel highlights

  • Walking distance to Santa Justa Elevator and Rossio Square
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Lisbon Old Town, Dear Lisbon – Bordalo Palace Chiado is adjacent to Santa Justa Elevator and within a 10-minute walk of other popular attractions like Rossio Square. The 9 rooms at this 4-star bed & breakfast include minibars and flat-screen TVs and guests can enjoy free breakfast.


Free continental breakfast is included with your stay.


A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a minibar, a safe, and a desk.

Property features

At Dear Lisbon – Bordalo Palace Chiado, guests have access to free WiFi in public areas, a library, and a terrace. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations.

Room options

City Room

Full 1 | Twin 2 | Sleeps 2

Deluxe Suite

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 45 reviews

Dear Lisbon – Bordalo Palace Chiado

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.