Room was infested with bugs. I have video proof. No managers on duty. Entry staff only agreed to cancel my upcoming 2nd night reservation and didn’t even bother to credit me for the 1st night of stay after being exposed to such horrible conditions. I deserve a full remove, after being exposed to the infestation, I left. Front desk said could only email the managers and tried to request a refund for my actual horrible night of stay.
it was fine. Good location for the Breeders Cup. Red Roof builds its reputation on non- smoking but every balcony was filled with smokers. I know Kentucky is a tobacco state but its gross. Wendy at the front desk very helpful.
Does not look like this picture at all. No fridge.
Dirty, smoke stinky rooms. They screwed up our reservation too
Have stayed at this property several times over the past few years. Clean room. Easy check in/out. Fair price. Overall good stay-will be back..
The room smelled of cigarrettes and there were holes on the bathroom door. there was a ketchup stain on the ceiling
The room wAs clean smell good very nice for the price I would stay again
The front desk customer service was friendly. The hotel was very clean and quiet. Location was convenient. Price was cheap affordable.
Location and the clean room. Nothing to complain about!
The rooms are redone and are very spacious and redone. But the rooms still smell like cigarette smoke. The hotel is in a very walkable location.
Hotel was close to where we needed be. I ordered two king sized rooms. I was not told these are HANIDCAP ROOMS! We checked in and then they told us the are on opposite sides of the hotel? Really? Finally the gal figured out I could have a standard room and my friend got the handicapped room but at least we were next to each other. The handicapped room was filthy, dirty floor, sticky mess on the door, someone prescription pill under the pillow on the bed! My room was clean but no microwave, no coffee pot, no alarm clock and no fridge. My friend's room at least had that. The A/C was so loud it sounded like an engine running in my room all night. Towels were stiff as boards, I felt like I was drying off with sandpaper. Also we had to drive around the hotel looking for the Lobby sign. It isn't clearly marked and the hotel looks like some old apartment building. We did speak to the front desk and they refunded one room but next year we will look somewhere else even for one night. Sad.
There was smoking going on everywhere including the staff. Room was dirty and bed covers needed washed and chamged. There was blood on the bathroom wall and the tub was nasty. Staff was incaring and showed little to no concern. The air conditioning did not work properly and did not cool the room
Nothing it was horrible , room smells, we stayed two nights no one cleaned the room, no fridge, no microwave, overpriced
Pleasant stay convenient to the airport would stay again.
Location is perfect. Close to the Mall and close to UKy.
Was able to get a room quickly when i needed it last minute
Fayette Mall is within a mile (2 km) of Red Roof Inn Lexington South, and other popular attractions like University of Kentucky are within a few miles (5 km). This 117-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Other standard amenities include free long-distance calls, free local calls, and safes.
At Red Roof Inn Lexington South, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This hotel also has a vending machine.
Room was infested with bugs. I have video proof. No managers on duty. Entry staff only agreed to cancel my upcoming 2nd night reservation and didn’t even bother to credit me for the 1st night of stay after being exposed to such horrible conditions. I deserve a full remove, after being exposed to the infestation, I left. Front desk said could only email the managers and tried to request a refund for my actual horrible night of stay.
it was fine. Good location for the Breeders Cup. Red Roof builds its reputation on non- smoking but every balcony was filled with smokers. I know Kentucky is a tobacco state but its gross. Wendy at the front desk very helpful.
Does not look like this picture at all. No fridge.
Thank you, Amy, for leaving us a review. We do apologize that the room didn't look like a picture. We offer many different room types and our standard rooms come at a more discounted rate. The superior and deluxe rooms offer microwaves, mini-fridges, and other amenities. We do value your business and hope you will give us another opportunity to exceed your expectations.
Dirty, smoke stinky rooms. They screwed up our reservation too
Jim, thank you for leaving feedback for us. We strive to exceed customer expectations and sincerely apologize that we fell short in this instance. We will be sharing your comments with our staff to ensure this gets proper attention. We are currently implementing tools to ensure this doesn't happen again in the future.
Have stayed at this property several times over the past few years. Clean room. Easy check in/out. Fair price. Overall good stay-will be back..
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Red Roof Inn Lexington South. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
The room smelled of cigarrettes and there were holes on the bathroom door. there was a ketchup stain on the ceiling
The room wAs clean smell good very nice for the price I would stay again
Thank you, George, for leaving us a review. We are glad to hear you enjoyed your stay. We will be sure to let Windy know how she impacted your stay. We look forward to welcoming you back when visiting Lexington, Ky.