The room had what we needed for the night, but it could have been better. For the price of the hotel we could have had a night at better hotel but I was expecting the remodeling to had been done by now. When I stayed last time I was placed in a remodeled room and it was worth the money. This go around the beds were hard and we did initially had issues with our first room, however it was an easy fix to another room. Our AC in the first room was broken. They had one person checking in people during a busy weekend which made the check-in area over crowded with the Covid crisis going on.. The same person checking people in, was the same person answering the phones so you could not get anyone to answer the telephone when needing something, had to walk all the way to the front desk, which was inconvenient..
The staff was great, we were there for 5 days and had to complain to get fresh towels and a room clean on the third day. Not very clean hot tub was cold and extremely noisy, called for room service and got a message they would call back after an hour went to the restaurant never got waited on after 30 min left as did others.
Thanks State was good. Facility update need it. Room was clean temperature control is good.
The staff was overwhelmed we could not check in at the normal time in the bar restaurant service was so backed up we had to go elsewhere to wait. The next morning breakfast experience was the same staff overwhelmed everything was backed up
The only problem was the construction. After that is done, it will be great.
Entrance not well marked Room and service was great
Nice room, facilities were older, rooms are updated, needs outlets closer to the desk to accommodate computer.
We did not arrive until midnight, and we were very happy when we were allowed to check out at 1:00 in the afternoon. The clerk discovered that our room had a 'flag' by it after she had assigned it to us. She chased us out the door to give us a new key for a new room. She was very nice!
Great location. Nice room. Extremely comfortable bed.
Enjoyed everything about this hotel. The bar and grill, indoor basketball court, sauna, hot tub and huge indoor pool were all great. Breakfast buffet had a lot of variety and was fresh.
Room extremely humid (it was near the indoor pool), so much that my work papers were ruined. Staff often talked among themselves about non-essentials instead of focusing first and foremost on tending task at hand with the guest.
Room wasn’t very clean, didn’t appear to have been vacuumed. Was told breakfast till 10:00, they were cleaned up an done at 9:25.
I had a great time, everything was perfect the room was nice and clean, my daughter and I had a great time.
Hi, When in Lexington my wife and I always choose the Clarion Hotel Conference Center. It's great with indoor rooms that are comfortable, superior free breakfast with nice people taking care of it, large indoor pool, reasonable prices. We always book there.
From the time we checked in until the time we checked out it was a great experience. The pool and hot tub are huge. They have basketball, arcade games, a sauna, gym. There were only a few arcade games that worked but that wasn’t a big deal because I had already read that online as well as they were doing renovations to update the hotel. We will definitely be back!
The hotel is very conveniently located just off the interstate.The facility was under renovation and the lobby smelled like paint when we were there. They tried to keep the mess to a minimum but it looked unfinished. It will probably look nice when it is done. The service was polite but not particularly friendly. The rooms were clean and neat. The heating unit was quite noisy but effective. The beds were very comfortable. We enjoyed the full breakfast and the free internet service. There are very few restaurants close by and you will probably have to drive a few miles to find a good one. The hotel bar does have food and the service was a little slow but friendly and the food was good. The music was very loud for most of our dinner.
The beds are very hard, there was drywall stained in patches on the floor. Staff was nice but for the price I think the rooms shouldn't have drywall stains on the floor. Very small tv, my family and I will not be staying there again.
Room clean, Close to airport, Convenient location. Stay away from Chinese food , in area, not that great
Located within 2 miles (3 km) of Eastern State Hospital, Clarion Hotel Conference Center - North is within 3 miles (5 km) of Mt. Horeb Presbyterian Church. This 292-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free self parking, and a free airport shuttle. Located centrally in Lexington, it's connected to the convention center and also close to Whitaker Bank Ballpark and West Sixth Brewing.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
Clarion Hotel Conference Center - North's 292 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free weekday newspapers, free local calls, and ironing boards are also standard.
At Clarion Hotel Conference Center - North, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.
The room had what we needed for the night, but it could have been better. For the price of the hotel we could have had a night at better hotel but I was expecting the remodeling to had been done by now. When I stayed last time I was placed in a remodeled room and it was worth the money. This go around the beds were hard and we did initially had issues with our first room, however it was an easy fix to another room. Our AC in the first room was broken. They had one person checking in people during a busy weekend which made the check-in area over crowded with the Covid crisis going on.. The same person checking people in, was the same person answering the phones so you could not get anyone to answer the telephone when needing something, had to walk all the way to the front desk, which was inconvenient..
The staff was great, we were there for 5 days and had to complain to get fresh towels and a room clean on the third day. Not very clean hot tub was cold and extremely noisy, called for room service and got a message they would call back after an hour went to the restaurant never got waited on after 30 min left as did others.
I truly apologize that our hot tub wasn't hot during your stay! I know it is up and running hot now, but that doesn't help during your stay. I would also like to apologize that no one ever got back with you regarding room service.
Thank you for your rating!
Thanks State was good. Facility update need it. Room was clean temperature control is good.
Thank you for your feedback, we appreciate your business.
The staff was overwhelmed we could not check in at the normal time in the bar restaurant service was so backed up we had to go elsewhere to wait. The next morning breakfast experience was the same staff overwhelmed everything was backed up
I would like to personally apologize that each department seemed to be backed up or short-staffed. I hope you will stay with us in the future so we may provide you with a better experience.
The only problem was the construction. After that is done, it will be great.
Thank you for your feedback
Entrance not well marked Room and service was great
Thank you for your review.
Nice room, facilities were older, rooms are updated, needs outlets closer to the desk to accommodate computer.
Thank you for your feedback, we will take your comments under consideration as we continually work to improve our guest experience. We hope you will come back and see us again soon!
We did not arrive until midnight, and we were very happy when we were allowed to check out at 1:00 in the afternoon. The clerk discovered that our room had a 'flag' by it after she had assigned it to us. She chased us out the door to give us a new key for a new room. She was very nice!
We appreciate the time you have taken to share your experience about your recent stay with us. We sincerely appreciate your feedback and are so happy to hear of your kind words. We hope you will come back and see us again in the future!
Dear Tiffani, I would like to apologize that your stay wasn't as planned regarding having to switch rooms and wait in the lobby for a free front desk agent to assist you. I hope that you will book with us again so that we may provide you with a better experience for your next stay.