Holiday Inn Express & Suites Lethbridge2.5 out of 5.0
Recent guest reviews
Stayed for one night. Mid level rate for the area. Generally clean and modern hotel and rooms. Ok bed and pillows. Room had fridge, microwave, coffee maker. Wifi worked well. Didn’t use the pool or fitness so no comments on that. Basic breakfast with sort of sad sausage, scrambled eggs, cereals, yogurt and assorted breads etc. Not the best or worst breakfast we’ve had on the road. Overall the room appeared clean until the toilet seat lid got lowered to reveal a broken screw cover (see picture) - this filth is disturbing because it means that either no one ever cleans that part of the toilet seat (ewwww) , which should be cleaned after each stay, or, they clean that area but leave that one part disgustingly gross and dirty. If the toilet was being properly cleaned there’s no way this could be missed. It makes me wonder exactly how well the rest of the room is being cleaned (ie; the glass drinking cups in the bathroom for one thing) If you’re not going to clean that one little part of the toilet then at least replace the toilet seat, or cover that screw cap with something. (For managements purposes - that is room 326 - I suggest that you have that taken care of)
Check-in was smooth and friendly. Our sparsely furnished room was spacious and had newer carpet. The small kitchen area was appreciated and consisted of a noisy bar fridge, keurig, sink, dishes and microwave. The bathroom was also clean and roomy with Bath & Body Works toiletries. We found the walls thin so the large group of teens in the hotel with us (school trip?) could be heard throughout the halls at all hours. The alarm clock in the room beside ours went off at midnight and we were awakened by it. Staff attended to the alarm clock promptly though. The location was easy to find and parking was free.
Paid 144$... it was in rough shape & I wouldn't stay again... I was in room 419. The bathroom needed some serious cleaning, especially around the temperature dial and the closet door was broken. The room was FREEZING even with the heat up as high as it could go. "Breakfast" was awful... some sort of cheesy folded egg, flat, greasy sausage and a selection of dry cereals and breads cut so think they didn't toast. Not worth the money; glad I only had one night.
BW Express in Lethbridge is a great choice while travelling. On a recent trip through this beautiful little city, we stayed here for one night. Clean, comfortable, easy to find and quiet. Included breakfast the next morning was adequate, though nothing too special. I would certainly consider this hotel if we're ever in the area in the future.
I stay here regularly while on business in Lethbridge. It is conveniently located about 4 blocks from a mall and 3 blocks from a city park. Restaurants are within walking distance in all directions. Quick and easy check-in and check-out. Clean as well. Jr exec suites have a separate room with a desk. Would prefer these rooms to have more light. All in all it is good value especially since a decent buffet breakfast is included.
Room and hotel were nice, only problem we experienced were the parking arrangements, especially in relation to disabled parking. On arrival, we found that there were two handicapped parking stalls next to the hotel. Both were taken , but one by a large oil industry truck and long trailer ?. The rest of the lot was full so I had to drop my wife off in her wheelchair at the entrance and seek parking on the street on the other side of the hotel. My only beef in this regard is that the oil industry truck was taking up a handicapped spot. I brought this to the attention of the front desk staff who were not prepared to address the issue. Their reply was that "Those are trailer spots too". I found this quite odd as the signs clearly indicate they are handicapped spots, there is no mention of "trailer parking" whatsoever ?
We spent two nights in a Jr Exec King Bed Suite and it was perfect - nice and spacious, clean and comfortable, and quiet! The hotel even had real plates, and good strong plastic utensils, available in our "kitchenette" area. We encountered only one glitch: our hotel room had not been cleaned up by the time we returned at 4:00. The hotel staff must have been extremely busy that day. Anyway, we went to the front desk and someone did go up to freshen it up a bit, but forgot to clean up the "kitchenette" area where our pizza cardboard box and dirty dishes were... we did not mention this since it was not the end of the world. We would return here, gladly!
Pleasantly surprised as we booked in. We were up-graded to a spacious suite with an in-suite jacuzzi tub and fireplace. Very pleasant helpful staff. Decent breakfast selection. The hotel was very busy but the young lady looking after the breakfast was on top of things. Very comfortable accommodations and we will definetly stay here again on our next trip through Lethbridge.
Stayed at the hotel for business. Room was nice and big and bed very comfortable. Staff were very helpful and friendly and made me feel welcome. I would recommend as a place to stay in Lethbridge. Seen people with pets so assume it is pet friendly. Location is close to shopping centre and a couple of restaurants are within walking distance.
We had 2 families stay in 2 rooms here and the hotel was clean and comfortable. The continental breakfast was very tasty and well stocked. The front desk were friendly and Kylie even went the extra mile bringing us water and plates for our supper pizza order we ate in the shared breakfast area. Thank you Kylie! The pool was fun for the kids, but did show a bit of age and may need an upgrade renovation sometime soon. OVERALL EXCELLENT EXPERIENCE.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 219 reviews