Booked a premium king suite but got a old, smelly, small cluttered with outdated furniture. Tild staff who just moved me to a bigger, old, cluttered room. The curtsuns were on backwards and did not cover the window. They didn't empty the garbage so i had someones old garbage. The hallways and elevator smelled luke a sweaty saddke blanket. Rooms did not smell great either. Bed was clean, thank god. I called down for a late check out, phone by the bed did not work, lamp was incredible hard to turn on. The other phone went straight to a busy signal. Kept trying, straight to busy. Called the coast with my cell phone. It rang and rang and rang so i walked down to the fton4 lobby and she had the phone off the hook. Sermed upset that people kept calling...weird. im like well ate you going to answer your calls and she said that people kept calling etc... idk but is that not her job... i was granted a later check out for noon but never again. I booked with expedia and got the biggest and best room but they were going to put me in a lil cluttered box that gave me anxiety. Very upsetting. The hotel is so stuffy and smelly, cluttered and outdated.