When we got to the property we were told that you had reserved smoking rooms for us. We told them that was not the case and they switched rooms. We went to that room and it smelled like weed. We went back and they switched us again. We were there for a soccer tournament. We got back to the rooms at 10:00 and found that The shower did not work. It was 11:30 before we were able to take a shower.
Lebanon Inn Motel places you within a mile (2 km) of Warren County Historical Society & Museum and LM&M Railroad. This 42-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour front desk.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Microwaves and desks are other standard amenities. Weekly housekeeping is available.
At Lebanon Inn Motel, guests have access to free WiFi in public areas. A stay here includes free parking. Front-desk staff are standing by 24/7 to assist with any requests.
When we got to the property we were told that you had reserved smoking rooms for us. We told them that was not the case and they switched rooms. We went to that room and it smelled like weed. We went back and they switched us again. We were there for a soccer tournament. We got back to the rooms at 10:00 and found that The shower did not work. It was 11:30 before we were able to take a shower.
Dear Lee,We sincerely apologize for the inconvenience you experienced during your stay. The room we assigned was a non-smoking room , and we promptly addressed your concern by relocating you to another room upon your complaint about a smell.Following your complaint, we thoroughly inspected the room in question, and our findings indicated that there was no discernible odor present. Nevertheless, we would like to extend our apologies for any discomfort or inconvenience caused.Please be assured that we take our guests' comfort and satisfaction seriously, and we deeply regret any inconvenience that may have arisen during your stay. Your feedback is invaluable to us, and we appreciate your understanding in this matter.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Best regards,Management