Breakfast is too good Happy hour The ambassador hotel staff and food is good Hotel is clean and staff are super nice.. All in all love this hotel.. Highly recommend
When checkin in we had to almost argue to get our room. Even though it was already 3pm they told us it wasn't ready. Having a long travel, I was really disappointed having to argue to get the room
Rooms are spacious and clean, and I was very pleased with the amenities provided.
Always a good stay at Embassy Suites. Very clean and efforts taken to reduce covid spread.
Overall hotel was ver nice and clean. Room was very spacious
Easy check in. Free happy hour breakfast included clean rooms easy check out
Elevator was out both days. Made it difficult to move luggage.
pillows were horrible, as soon as you put your head on these pillows everything bypassed your head and the pillows went flat, like a flat tire on a car
Reception customer service was good was able to check in early. Room was clean organized. Breakfast was good and serverers were around to assist if need be. Overall, Great place to stay!
Clean, was good and spacious, nice happy hour! Will be back.
nice indoor pool, the breakfast buffet delicious, big parking and nice happy hour
I loved this place, best I’ve ever stayed at. Housekeeping went up and beyond in cleaning the room. It was Spotless every time left them $100 tip. You even got delivered alcohol to your room and food in a very timely manner not like other places where you have to wait an hour for your food. We got shuttled to the airport from another sister hotel since they had no one available instead of making us take a taxi and saying sorry. Awesome awesome stay. Will def stay there again.
friendly staff, inside pool, close to the mall, good breakfast
Muy buen lugar, limoieza y servicio, el único detalle podría ser la falta de lugar en el restaurante a la hora de el bufee, poco espacio para tanta gente.
Within a short walk of Mall Del Norte, Embassy Suites by Hilton Laredo is within a mile (2 km) of Imaginarium of South Texas. This 154-room, 3.5-star hotel has free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, refrigerators, and microwaves are also standard. Housekeeping is available on request.
At Embassy Suites by Hilton Laredo, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Breakfast is too good Happy hour The ambassador hotel staff and food is good Hotel is clean and staff are super nice.. All in all love this hotel.. Highly recommend
When checkin in we had to almost argue to get our room. Even though it was already 3pm they told us it wasn't ready. Having a long travel, I was really disappointed having to argue to get the room
Rooms are spacious and clean, and I was very pleased with the amenities provided.
Always a good stay at Embassy Suites. Very clean and efforts taken to reduce covid spread.
Overall hotel was ver nice and clean. Room was very spacious
Thank you for staying with us. We appreciate your feedback.
Easy check in. Free happy hour breakfast included clean rooms easy check out
Thank you for staying at Embassy Suites. We appreciate your feedback.
Thank you for staying with us. We appreciate your feedback.
Elevator was out both days. Made it difficult to move luggage.
Thank you for staying with us. We apologize that our elevator was not working. Our Maintenance Department and our Elevator company are working on fixing the elevator and have made this our top priority. Once again we apologize for the inconvenience.
pillows were horrible, as soon as you put your head on these pillows everything bypassed your head and the pillows went flat, like a flat tire on a car
Thank you for staying with us. We appreciate your feedback. We will look into this matter.
Thank you for staying with us. We appreciate your feedback.
Thank you for taking the time to fill out the survey and I do thank you for being a Hilton Honors Member, who we definitely feel are our top priority. I do apologize for the issues that you encountered as this is not what one would expect to encounter at an Embassy Suites. If there is anything I can do to make it right, please let me know and I would be glad to look into it. I will also be sure to speak with the appropriate department manager regarding the stay you had with us. Once i again I thank you for your information so that it may help us strengthen our commitment to have our guests have the most enjoyable stay.