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Courtyard Marriott Laredo

3.0 out of 5.0

Recent guest reviews

The ice machines didn't work, the water was shut off for 5 hours in the middle of a Saturday, no warning before I checked in, the room keeping was awful, there were roaches in our room, we found them in the microwave and awoke with them in our beds, the toilet ran nonstop, the sliding glass door was broken, and I was charged and extra $360 and nobody can tell me why. The staff were rude and unhelpful. Even after housekeeping came our room was dirty and beds not made.

It was a pleasant stay. Clean room but my room overlooked the interstate and a little loud, especially the motorcycles. It was clean and the towels were soft. The a/c made some extraneous noise, but not too bad. All in all it was enjoyable. .

No ice makers on several floors not working. Air conditioning not operating on the rooms.

The hotel is clean and the staff are extremely friendly and attentive. All were great but Mike at the Bistro was the best. There is a Starbucks onsite, so the coffee and food is always good. It's not a "free" breakfast like other hotels but well worth paying for it. On top of that, they have a full liquor/beer/wine bar. The staff create an environment that makes the place feel like home. Would definitely stay there again and again!!

One of the best hotels i ever stayes at. Room was clean and taken care of. Close to restaurants and bars and great staff. Will definitely come back again.

Hotel was right by one of the main highway and good eats. Hotel front desk staff, specially a young man working the afternoon/night shift was outstanding. He checked me in super fast and provided a lot of helpful information. He was always super courteous and always happy to help.

Hotels convenient to the highway very clean excellent breakfast friendly staff

Después de un largo viaje de regreso... este hotel es una delicia para descansar

Solid hotel experience at a reasonable price. I little far south on I35 for my preference, but easy to access. The staff was great. Very modern, clean hotel - which was refreshing. I would stay there again. The pool was definitely lacking though.

It was good when checking in they were confused on how to take my reservation from here . ..And the elevators were slow. .and no one was there to sell coffee to us even though the cafe area was open for business

Hotel was very nice, clerks too busy talking amongst themselves, but otherwise were quick and polite to help us. We did not know that free breakfast was not included with hotel stay. A little embarrassing for us when we were told, as we were already in line to get breakfast. We quickly left the hotel in search of breakfast.

We had a family emergency so this trip was planned last minute... The booking was easy. We had no issues checking in or out. The room was clean everyday but most of all the staff was awesome!! Very helpful with our questions and recommendations on the town.

Check-in was fast. Counter staff was friendly. Did not dine in their restaurant. The room was beautifully redone. Bed was very comfortable. Did not hear any noise from other rooms or hallway. The hotel was easily accessible from the highway with plenty of parking.

The lobby and first floor smelled awful, similar to mixed chemical cleaning products and a stinging air freshener odor combined. Amenities were nice enough and the room I had itself didn't smell.

Easy to find, and very good location. A wonderful breakfast

Nice place, good price, clean and friendly

Hotel was really nice, but expensive however the price was better than other quality hotels.

In the lobby/lounge area the modern sheek decor made the atmosphere enjoyable and relaxing. Each booth was equipt with it's own tv and remote, staff was friendly and fast service on food and drinks. The rooms were clean and very comfortable, I had a great night's sleep and look foward to staying again on my next trip

The internet was fast and easy to connect. The hotel personnel was very helpful and friendly. [...] shows that there ws a restaurant on site, it's only open for breakfast. No restaruants within walking distance. Had to walk across the street to the Holiday Inn for dinner.

enjoy,

2410 Santa Ursula Ave Laredo TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Courtyard Marriott Laredo places you within 2 miles (3 km) of Laredo Convention and Visitors Bureau and Laredo Center for the Arts. This 110-room, 3-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Jarvis Plaza and Villa Antigua Border Heritage Museum are also near this Laredo hotel.


Dining

Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with full breakfast served for a fee.


Rooms

Courtyard Marriott Laredo's 110 air-conditioned rooms provide coffee makers, ironing boards, and desks. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of Courtyard Marriott Laredo have access to an outdoor pool, a 24-hour health club, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Double Beds (Guest)

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed with Sofa bed (Guest)

King 1 | Sleeps 3

Deluxe Room, Multiple Beds (Guest)

Full 2 | Sleeps 5

Guest reviews for Courtyard Marriott Laredo

Everyone (6) Business (6) Couples (3) Family (4) Other (2)
1

horrible dirty motel with nothing working

Everyone

The ice machines didn't work, the water was shut off for 5 hours in the middle of a Saturday, no warning before I checked in, the room keeping was awful, there were roaches in our room, we found them in the microwave and awoke with them in our beds, the toilet ran nonstop, the sliding glass door was broken, and I was charged and extra $360 and nobody can tell me why. The staff were rude and unhelpful. Even after housekeeping came our room was dirty and beds not made.

By , from Laredo, Tx on May 16, 2017

Review comment responded on Jun 5, 2017

Thank you for staying with us and providing us with your feedback.We truly apologize for not being able to meet your expectations during your recent stay. We have addressed each of these issues with our Operations team and have resolved them. We will monitor to ensure that this type of experience does not duplicate. Again, thank you for staying and we hope to have you as our guest again soon to see the improvements.

4

nice place to stay and not too spendy.

Everyone

It was a pleasant stay. Clean room but my room overlooked the interstate and a little loud, especially the motorcycles. It was clean and the towels were soft. The a/c made some extraneous noise, but not too bad. All in all it was enjoyable. .

By on May 15, 2017

Review comment responded on Jun 5, 2017

Thank you for staying with us and providing us with your feedback.

1

i do not recommend this place to stay.

Everyone

No ice makers on several floors not working. Air conditioning not operating on the rooms.

By , from o on May 8, 2017

Review comment responded on Jun 5, 2017

Thank you for staying with us and providing us with your feedback. We apologize for not being able to meet your expectations during your recent visit. We would love for you to give us another chance to show your past experience does not mirror how we consistently service our guests.

5

friendly staff

Everyone

The hotel is clean and the staff are extremely friendly and attentive. All were great but Mike at the Bistro was the best. There is a Starbucks onsite, so the coffee and food is always good. It's not a "free" breakfast like other hotels but well worth paying for it. On top of that, they have a full liquor/beer/wine bar. The staff create an environment that makes the place feel like home. Would definitely stay there again and again!!

By on Dec 10, 2016

5

best hotel in laredo

Everyone

One of the best hotels i ever stayes at. Room was clean and taken care of. Close to restaurants and bars and great staff. Will definitely come back again.

By , from R. on Oct 4, 2016

Review comment responded on Oct 12, 2016

Thank you for your excellent comments and rating! Jerry-General Manager

4

nice location and staff

BusinessTravelers

Hotel was right by one of the main highway and good eats. Hotel front desk staff, specially a young man working the afternoon/night shift was outstanding. He checked me in super fast and provided a lot of helpful information. He was always super courteous and always happy to help.

By , from Houston on Jul 15, 2016

Review comment responded on Jul 19, 2016

Thank you for your recent rating and comments! Jerry-Hotel GM

5

nice hotel professional safe

Everyone

Hotels convenient to the highway very clean excellent breakfast friendly staff

By , from Houston, TX on Mar 14, 2016

Review comment responded on Mar 15, 2016

As a valued guest , we appreciate your comments and delighted to hear that you had a great stay . Your opinion is essential to further improve our service. Thanks again for your time and come visit us soon !

4

courtyard by marriott laredo

Singles

Solid hotel experience at a reasonable price. I little far south on I35 for my preference, but easy to access. The staff was great. Very modern, clean hotel - which was refreshing. I would stay there again. The pool was definitely lacking though.

By on Sep 9, 2013

4

getaway with brothers

Families

It was good when checking in they were confused on how to take my reservation from here . ..And the elevators were slow. .and no one was there to sell coffee to us even though the cafe area was open for business

By on May 6, 2013

4

wedding stay

Couples

Hotel was very nice, clerks too busy talking amongst themselves, but otherwise were quick and polite to help us. We did not know that free breakfast was not included with hotel stay. A little embarrassing for us when we were told, as we were already in line to get breakfast. We quickly left the hotel in search of breakfast.

By on Jul 22, 2012