Fairfield Inn & Suites Lansing West2.5 out of 5.0
Recent guest reviews
Was there on an overnight business trip. The room I was given had a musty smell. There was no other rooms as they were sold out. When I went into the bathroom, there was hairs on my "clean" towels and they were not mine. They had put in a new shower bar in for the curtain and it was a horrible patch job. The staff never said hello while we walked in and out or left the next morning. I have come to expect so much more from a Marriott property. Would never stay here again.
this is a typical Fairfield Inn property. It is very clean, good service from the front desk, and decent breakfast. The gym is fine but pretty basic. This is not near MSU if you are planning to do things @ or near MSU
It was a nice representation of the brand. The staff was friendly and nice. The hotel was well maintained, and the grounds nice. The room was comfortable, a nice extended suite type room. Good mattress. I had a nice corner jacuzzi tub in the room, but it wasn't as clean as it should have been. It was a quiet location. The price was just a tad on the higher side. Close to shopping and some restaurants.
Spent 2 nights at the Fairfield for a football weekend. Hotel is about 1/2 hour to the stadium via some not so nice parts of Lansing. Check in was fine but we quickly found left over clothes in our room. Talk about the yuck factor. Hotel seems tired and worn. Breakfast was fine. Staff was often in the breakfast room or out front smoking. As a platinum member we have stayed in many Marriotts and this is not near the top. For future stays there are other nicer Marriott properties to try.
I stayed at this particular Fairfield Inn for 2 weeks while in town for business. Checking in was great and I loved my room; particularly being able to log in to Netflix on the T.V. instead of having to watch on my laptop! Breakfast was great and plentiful. But, unfortunately the negatives really stood out to me: In the minor problem category was the pool temp and lack of hot tub! Also, the wi-fi was hard to log into from my phone, you must log back in each time you come back to the hotel and select that you want free lower speed internet or higher speed internet for something like $4/day. Finally, if you plan your mornings down to the minute, don't count on your wakeup call. One day it didn't come at all, other days it came 3-5 minutes late. But worse than that was the front desk crew in the evenings... my first experience with the front desk was wonderful; check in was quick, the information given was helpful and the employee was friendly, even calling to make sure I liked my room. Then, when I returned to the hotel later that night and jumped in the pool and the lights turned out on me (despite the pool not closing for another hour) when I called the front desk, they said the lights were motion activated, so I "just need to move".... I assure you I was not swimming in a motionless fashion. Other times when I went to the pool the night crew left it without towels; when I went to the front desk to ask for them, I was made to wait several minutes (a regular thing) and then handed a whole stack of towels, like I was going to replenish the pool towel rack for them. Often I would walk in to the hotel lobby on my way to my room after dinner and the employees would not even look up from their phones. So, in total, if you're big on customer service, either don't stay here or don't leave your rooms or require anything after about 7pm.
This hotel is very clean, decent breakfast, great location, and amazing staff! The reason I gave this hotel 4 stars instead of 5 is because my room refrigerator is very loud & my room smelled weird upon arrival--I think it's the air conditioning unit. But I deal with it because everything else is just amazing. I would stay here again.
Best value anywhere in Lansing. Our room was pristine. Free Wifi and parked for free 50 steps from our room. If you are in mid Michigan check these folks out. Right off the freeway and close to all dining, shopping, etc. friendly night manager Jim went out of his way to make us feel welcome. Nice work.
New property; clean, nice. Good breakfast buffet included. It is located close to a mall with shopping and restaurants, and has convenient access to downtown and University. Overall good place to overnight.
My husband and I tried to check in to our reserved room at Residence Inn next door at 4 pm on a Friday. We were told they needed to check with housekeeping, that our room was still dirty. Check-in time technically starts at 3, but we didn't mind; we opted to go out for an early dinner instead. Partly to through our meal we received a call informing us that some guests had opted to stay another night and so our room was unavailable, and for "no additional cost" to have we would be moved to Fairfield Inn next door. We arrived at Fairfield and I will say Jim at the front desk was very kind and efficient. But when we checked in we discovered to our dismay that instead of a King Suite with full kitchen as we had reserved at Residence, we were tossed into a small double Queen room with only a mini fridge and not even a microwave! We were told that was the only room available and that the hotel was fully booked. Unfortunately there was an event in the area that we had to attend the next day or else we would probably not have stayed. There were people, both children and adults, in the hallway all night which were easily heard, and no hotel staff ever tried to enforce any type of after 11 curfew for the benefit of the guests trying to get some rest. It was not a good night. I will say the breakfast had a fairly good spread and I appreciated they had the option of soy milk for my coffee. Overall I was very dissatisfied with my stay and no one tried to remedy the situation, just basically that we had to live with it.
Stayed at the Fairfield for a conference this past week. Was very impressed with the service, room cleanliness, and complimentary breakfast. I was also very happy to see soy milk & vegetarian options in the breakfast options. Would definitely stay again.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within 2 miles (3 km) of Lansing Mall, Fairfield Inn & Suites Lansing West places you within a few miles (5 km) of Hawk Meadow Park. This 62-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center. Michigan State Capitol and Impression 5 Science Center are also within a 15-minute drive of this Lansing hotel.
Free hot/cold buffet breakfast is included with your stay.
All of Fairfield Inn & Suites Lansing West's 62 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect free WiFi and Smart TVs with cable channels and Netflix. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also standard.
At Fairfield Inn & Suites Lansing West, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 105 reviews